Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01296354 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 St Elizabeths Medical Center — 1 Medical Village Dr, Edgewood KY, 41017

Aug 6, 2025 → Sep 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (74 biz days early)
Active: 17 biz days
Paused: 7 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
▶ Clock Running
Status: Created
Aug 7 → Aug 8, 2025
1 business day (counted)
Running total: 1 of ? biz days used
9d
▶ Clock Running
Status: Ready for Scheduling
Aug 8 → Aug 21, 2025
9 business days (counted)
Running total: 10 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Aug 21 → Sep 2, 2025
7 business days (counted)
Running total: 17 of ? biz days used
⏸7d
⏸ Clock Paused
Status: Ready for Release
Sep 2 → Sep 11, 2025
7 business days (not counted)
▶ Clock Running
Status: Scheduled
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 17 of ? biz days used
Created: Aug 7, 2025 Completed: Sep 11, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 7 → Aug 8 Created ▶ Running 1 1
Aug 8 → Aug 21 Ready for Scheduling ▶ Running 9 10
Aug 21 → Sep 2 Scheduled ▶ Running 7 17
Sep 2 → Sep 11 Ready for Release ⏸ Paused 7 —
Sep 11 → Sep 11 Scheduled ▶ Running 0 17
Dispatch 1.0d
Holding 8.0d (excluded)
Coordinators 18.1d
Field Work 0.7d
Billing 1.6d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
8.0 days
Coordinators
18.1 days
Over SLA
Field Work
0.7 days
Billing
1.6 days
Over SLA
Created: Aug 7, 2025 Due: Dec 31, 2025 Completed: Sep 11, 2025 (111 days early)
📅
25.0 days Total Age
⏱️
10.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
16.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 210 days old
🚨
Primary Delay 10.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 16.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
10.0d / 1.0d SLA
Scheduled
8.1d / 2.0d SLA
Ready for Release
8.0d
Completed
0.7d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
4.9d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/02/2025 Emartin device not completed when FSE was onsite last removing from FSE 

🔧 Work Performed
FCO86000275: EarlyVue VS30 863359 / 863380 868 Front End Reset
🔍 Technician Findings
FCO needed
⚠️ Problem Description
FCO86000275: EarlyVue VS30 863359 / 863380 868 Front End Reset
📞 Call Description
FCO86000275

Timeline

📋
Work Order Created Aug 6, 11:15 PM
Work Order: WO-01296354
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Aug 7, 8:09 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 20h 53m
🚨 10.5 business days
🗓️
▶
4 Status: Scheduled Aug 21, 9:38 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Technician Assigned by Erin Martin
Technician: Samuel Biddie
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-08-25T16:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-08-25T12:00:00.000+0000
⚠️ 8.0 business days
✅
Status: Ready for Release by Erin Martin Sep 2, 10:28 AM
From: Scheduled
To: Ready for Release
Duration in Previous: 12d 0h
⏳ 4.0 business days
💵
Expenses Added Sep 5, 5:12 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.8 business days
👷
▶
3 Technician Assigned Sep 11, 12:14 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 9d 1h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-09-11T16:00:00.000+0000, 2025-09-11T12:00:00.000+0000
✔️
Status: Completed by Samuel Biddie Sep 11, 1:01 PM
From: Scheduled
To: Completed
Duration in Previous: 47m
⏱️
▶
2 3x Labor Added Sep 11, 6:46 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Samuel Biddie
From: Completed
To: Closed
Duration in Previous: 5h 49m
⏱️
▶
2 Labor Added Sep 12, 1:02 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 16m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 18, 3:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 2h
💰
Status: Invoiced by Josh Longway Sep 19, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 30m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:11 AM
Invoice Number: SM-241483

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business hours
Ready for Scheduling
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Samuel Biddie
Scheduled
Sep 11, 8:00 AM
Created
Aug 6, 11:15 PM
Invoice #
SM-241483

Work Details (5)

Name Type Status Qty Amount Date
WL-02927078 Expenses Open 1 $0.00 Sep 5, 5:12 PM
WL-02932982 Labor Open 1 $95.00 Sep 11, 6:46 PM
WL-02932983 Labor Open 0.25 $155.00 Sep 11, 6:46 PM
WL-02932984 Travel Open 1 $0.00 Sep 11, 6:46 PM
WL-02934109 Labor Open 0.016666666666667 $38.00 Sep 12, 1:02 PM

Details