Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01296359 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 St Elizabeths Medical Center — 1 Medical Village Dr, Edgewood KY, 41017

Aug 6, 2025 → Oct 3, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (60 biz days early)
Active: 38 biz days
🕐 Clock stopped: Completed (Oct 1, 2025)
▶ Clock Running
Status: Created
Aug 7 → Aug 8, 2025
1 business day (counted)
Running total: 1 of ? biz days used
37d
▶ Clock Running
Status: Ready for Scheduling
Aug 8 → Oct 1, 2025
37 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 38 of ? biz days used
Created: Aug 7, 2025 Completed: Oct 1, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 7 → Aug 8 Created ▶ Running 1 1
Aug 8 → Oct 1 Ready for Scheduling ▶ Running 37 38
Oct 1 → Oct 1 Scheduled ▶ Running 0 38
Dispatch 1.0d
Coordinators 39.0d
Field Work 2.0d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Coordinators
39.0 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Aug 7, 2025 Due: Dec 31, 2025 Completed: Oct 3, 2025 (89 days early)
📅
41.0 days Total Age
⏱️
38.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
43.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
19 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Sep 30, 2025
Visit 2 Oct 1, 2025
Visit 3 Oct 3, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 210 days old
🚨
Primary Delay 38.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 43.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
38.0d / 1.0d SLA
Scheduled
1.0d / 2.0d SLA
Completed
2.0d / 1.0d SLA
Closed
5.2d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
FCO86000284 - EarlyVue VS30 863359 863380 Software Patch Update
🔍 Technician Findings
FCO needed
⚠️ Problem Description
FCO86000284 - EarlyVue VS30 863359 863380 Software Patch Update
📞 Call Description
FCO86000284

Timeline

📋
Work Order Created Aug 6, 11:15 PM
Work Order: WO-01296359
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Aug 7, 8:09 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 20h 53m
🚨 38.5 business days
🗓️
▶
4 Status: Scheduled Oct 1, 8:24 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Technician Assigned by Erin Martin
Technician: Samuel Biddie
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-01T16:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-01T12:00:00.000+0000
✔️
Status: Completed by Samuel Biddie Oct 1, 7:38 PM
From: Scheduled
To: Completed
Duration in Previous: 11h 13m
💵
7x Expenses Added Oct 1, 8:24 PM
Type: Expenses, Travel, Labor
Status: Open
Qty: 1, 447, 8, 2.25
⏱️
5x Labor Added Oct 1, 8:30 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 0.25, 6, 1
⏳ 2.4 business days
💵
Expenses Added Oct 3, 2:27 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 3x Expenses Added Oct 3, 6:09 PM
3x Expenses Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 8, 447
🏁
Status: Closed by Samuel Biddie Oct 3, 6:19 PM
From: Completed
To: Closed
Duration in Previous: 1d 22h
⚠️ 5.7 business days
⏱️
Labor Added Oct 13, 10:23 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 13, 10:37 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 9d 16h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:08 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 6h
💰
Status: Invoiced by Josh Longway Oct 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 53m
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:40 AM
Invoice Number: SM-243883

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business hours
Ready for Scheduling
Duration: 38.0 business days (threshold: 1.0 business days)
Exceeded by 37.0 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 5.2 business days (threshold: 1.0 business days)
Exceeded by 4.2 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Samuel Biddie
Scheduled
Oct 1, 8:00 AM
Created
Aug 6, 11:15 PM
Invoice #
SM-243883

Work Details (19)

Name Type Status Qty Amount Date
WL-02956857 Expenses Open 1 $0.00 Oct 1, 8:24 PM
WL-02956858 Expenses Open 1 $0.00 Oct 1, 8:24 PM
WL-02956859 Expenses Open 1 $0.00 Oct 1, 8:24 PM
WL-02956860 Expenses Open 1 $0.00 Oct 1, 8:24 PM
WL-02956861 Travel Open 447 $0.00 Oct 1, 8:24 PM
WL-02956855 Labor Open 8 $0.00 Oct 1, 8:24 PM
WL-02956856 Labor Open 2.25 $0.00 Oct 1, 8:24 PM
WL-02956878 Labor Open 0.5 $0.00 Oct 1, 8:30 PM
WL-02956879 Labor Open 0.25 $23.75 Oct 1, 8:30 PM
WL-02956880 Labor Open 0.25 $155.00 Oct 1, 8:30 PM
WL-02956881 Travel Open 6 $0.00 Oct 1, 8:30 PM
WL-02956882 Travel Open 1 $0.00 Oct 1, 8:30 PM
WL-02959235 Expenses Open 1 $0.00 Oct 3, 2:27 PM
WL-02959646 Expenses Open 1 $0.00 Oct 3, 6:09 PM
WL-02959647 Expenses Open 1 $0.00 Oct 3, 6:09 PM
WL-02959648 Expenses Open 1 $0.00 Oct 3, 6:09 PM
WL-02959649 Labor Open 8 $0.00 Oct 3, 6:12 PM
WL-02959650 Travel Open 447 $0.00 Oct 3, 6:12 PM
WL-02968442 Labor Open 0.016666666666667 $38.00 Oct 13, 10:23 AM

Details