Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01296363 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 St Elizabeths Medical Center — 1 Medical Village Dr, Edgewood KY, 41017

Aug 6, 2025 → Sep 9, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (76 biz days early)
Active: 22 biz days
🕐 Clock stopped: Invoiced (Sep 9, 2025)
▶ Clock Running
Status: Created
Aug 7 → Aug 8, 2025
1 business day (counted)
Running total: 1 of ? biz days used
21d
▶ Clock Running
Status: Ready for Scheduling
Aug 8 → Sep 9, 2025
21 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Completed
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Closed
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Incomplete
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 22 of ? biz days used
Created: Aug 7, 2025 Invoiced: Sep 9, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Aug 7 → Aug 8 Created ▶ Running 1 1
Aug 8 → Sep 9 Ready for Scheduling ▶ Running 21 22
Sep 9 → Sep 9 Scheduled ▶ Running 0 22
Sep 9 → Sep 9 Completed ▶ Running 0 22
Sep 9 → Sep 9 Closed ▶ Running 0 22
Sep 9 → Sep 9 Incomplete ▶ Running 0 22
Dispatch 1.0d
Coordinators 22.3d
Field Work 0.4d
Incomplete 0.0d (excluded)
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Coordinators
22.3 days
Over SLA
Field Work
0.4 days
Incomplete (excluded from total)
0.0 days
Billing
1.4 days
Over SLA
Created: Aug 7, 2025 Due: Dec 31, 2025 Completed: Sep 9, 2025 (113 days early)
📅
23.0 days Total Age
⏱️
22.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
22.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 210 days old
🚨
Primary Delay 22.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 22.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
22.0d / 1.0d SLA
Scheduled
0.3d / 2.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Incomplete
0.0d
07e-Partial Project
1.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
FCO86000275: EarlyVue VS30 863359 / 863380 868 Front End Reset
🔍 Technician Findings
FCO needed
⚠️ Problem Description
FCO86000275: EarlyVue VS30 863359 / 863380 868 Front End Reset
📞 Call Description
FCO86000275

Timeline

📋
Work Order Created Aug 6, 11:15 PM
Work Order: WO-01296363
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Aug 7, 8:09 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 20h 53m
🚨 22.5 business days
👷
▶
3 Technician Assigned Sep 9, 9:41 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 32d 13h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-09-09T16:00:00.000+0000, 2025-09-09T12:00:00.000+0000
✔️
Status: Completed by Samuel Biddie Sep 9, 11:47 AM
From: Scheduled
To: Completed
Duration in Previous: 2h 6m
⏱️
2x Labor Added Sep 9, 2:51 PM
Type: Labor, Travel
Status: Open
Qty: 1
🏁
Status: Closed by Samuel Biddie Sep 9, 2:58 PM
From: Completed
To: Closed
Duration in Previous: 3h 10m
⚠️
Status: Incomplete by Douglas Pearce Sep 9, 3:15 PM
From: Closed
To: Incomplete
Duration in Previous: 16m
⏱️
Labor Added Sep 9, 3:22 PM
Type: Labor
Status: Open
Qty: 0.25
🏁
Status: Closed by Samuel Biddie Sep 9, 3:29 PM
From: Incomplete
To: Closed
Duration in Previous: 14m
⏱️
Labor Added Sep 10, 2:40 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 10, 2:46 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 23h 16m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 11, 4:35 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 1h
💰
Status: Invoiced by Josh Longway Sep 12, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 25m
⏳ 2.0 business days
🧾
Invoice Created Sep 15, 11:00 AM
Invoice Number: SM-240772

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business hours
Ready for Scheduling
Duration: 22.0 business days (threshold: 1.0 business days)
Exceeded by 21.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Samuel Biddie
Scheduled
Sep 9, 8:00 AM
Created
Aug 6, 11:15 PM
Invoice #
SM-240772

Work Details (4)

Name Type Status Qty Amount Date
WL-02929868 Labor Open 1 $95.00 Sep 9, 2:51 PM
WL-02929870 Travel Open 1 $0.00 Sep 9, 2:51 PM
WL-02929918 Labor Open 0.25 $155.00 Sep 9, 3:22 PM
WL-02931235 Labor Open 0.016666666666667 $38.00 Sep 10, 2:40 PM

Details