Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01296364 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 St Elizabeths Medical Center — 1 Medical Village Dr, Edgewood KY, 41017

Aug 6, 2025 → Sep 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (74 biz days early)
Active: 2 biz days
Paused: 22 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
▶ Clock Running
Status: Created
Aug 7 → Aug 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸22d
⏸ Clock Paused
Status: Ready for Release
Aug 7 → Sep 9, 2025
22 business days (not counted)
▶ Clock Running
Status: Scheduled
Sep 9 → Sep 11, 2025
2 business days (counted)
Running total: 2 of ? biz days used
Created: Aug 7, 2025 Completed: Sep 11, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 7 → Aug 7 Created ▶ Running 0 0
Aug 7 → Sep 9 Ready for Release ⏸ Paused 22 —
Sep 9 → Sep 11 Scheduled ▶ Running 2 2
Dispatch 1.0d
Holding 22.6d (excluded)
Coordinators 3.0d
Field Work 0.8d
Billing 1.6d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
22.6 days
Coordinators
3.0 days
Over SLA
Field Work
0.8 days
Billing
1.6 days
Over SLA
Created: Aug 7, 2025 Due: Dec 31, 2025 Completed: Sep 11, 2025 (111 days early)
📅
25.0 days Total Age
⏱️
22.6d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
2.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 210 days old
🚨
Primary Delay 22.6 days stuck in "Ready for Release"
⏱️
Total Delay 2.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
22.6d
Scheduled
3.0d / 2.0d SLA
Completed
0.8d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
4.9d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
FCO86000282 - EarlyVue VS30 863359 / 863380 866 (22) Error Temperature PCB replacement
🔍 Technician Findings
FCO needed
⚠️ Problem Description
FCO86000282 - EarlyVue VS30 863359 / 863380 866 (22) Error Temperature PCB replacement
📞 Call Description
FCO86000282

Timeline

📋
Work Order Created Aug 6, 11:15 PM
Work Order: WO-01296364
Type: FCO
Priority: PC
✅
Status: Ready for Release by Deon Malloy Aug 7, 3:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 16h 0m
🚨 23.0 business days
👷
▶
3 Technician Assigned Sep 9, 9:42 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 32d 18h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-09-09T16:00:00.000+0000, 2025-09-09T12:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 2x Labor Added Sep 11, 9:18 AM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2
✔️
Status: Completed by Samuel Biddie Sep 11, 12:18 PM
From: Scheduled
To: Completed
Duration in Previous: 2d 2h
⏱️
Labor Added Sep 11, 6:29 PM
Type: Labor
Status: Open
Qty: 2
⏱️
3x Labor Added Sep 11, 6:35 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 0.5, 1
🏁
Status: Closed by Samuel Biddie Sep 11, 6:40 PM
From: Completed
To: Closed
Duration in Previous: 6h 22m
⏱️
▶
2 Labor Added Sep 12, 1:04 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 27m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 18, 3:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 2h
💰
Status: Invoiced by Josh Longway Sep 19, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 30m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:06 AM
Invoice Number: SM-241489

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Samuel Biddie
Scheduled
Sep 9, 8:00 AM
Created
Aug 6, 11:15 PM
Invoice #
SM-241489

Work Details (8)

Name Type Status Qty Amount Date
WL-02932190 Labor Open 0.25 $0.00 Sep 11, 9:18 AM
WL-02932191 Travel Open 7 $0.00 Sep 11, 9:18 AM
WL-02932197 Labor Open 2 $0.00 Sep 11, 9:20 AM
WL-02932955 Labor Open 2 $0.00 Sep 11, 6:29 PM
WL-02932965 Labor Open 0.25 $155.00 Sep 11, 6:35 PM
WL-02932964 Labor Open 0.5 $47.50 Sep 11, 6:35 PM
WL-02932966 Travel Open 1 $0.00 Sep 11, 6:35 PM
WL-02934114 Labor Open 0.016666666666667 $38.00 Sep 12, 1:04 PM

Details