Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01296365 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 St Elizabeths Medical Center — 1 Medical Village Dr, Edgewood KY, 41017

Aug 6, 2025 → Sep 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (76 biz days early)
Active: 0 biz days
Paused: 22 biz days
🕐 Clock stopped: Completed (Sep 9, 2025)
▶ Clock Running
Status: Created
Aug 7 → Aug 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸22d
⏸ Clock Paused
Status: Ready for Release
Aug 7 → Sep 9, 2025
22 business days (not counted)
▶ Clock Running
Status: Scheduled
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Aug 7, 2025 Completed: Sep 9, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 7 → Aug 7 Created ▶ Running 0 0
Aug 7 → Sep 9 Ready for Release ⏸ Paused 22 —
Sep 9 → Sep 9 Scheduled ▶ Running 0 0
Dispatch 1.0d
Holding 22.6d (excluded)
Coordinators 0.3d
Field Work 4.0d
Billing 1.6d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
22.6 days
Coordinators
0.3 days
Field Work
4.0 days
Over SLA
Billing
1.6 days
Over SLA
Created: Aug 7, 2025 Due: Dec 31, 2025 Completed: Sep 12, 2025 (110 days early)
📅
26.0 days Total Age
⏱️
22.6d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
4.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Sep 9, 2025
Visit 2 Sep 10, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 210 days old
🚨
Primary Delay 22.6 days stuck in "Ready for Release"
⏱️
Total Delay 4.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
22.6d
Scheduled
0.3d / 2.0d SLA
Completed
4.0d / 1.0d SLA
Closed
0.8d / 1.0d SLA
07e-Partial Project
4.8d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
FCO86000284 - EarlyVue VS30 863359 863380 Software Patch Update
🔍 Technician Findings
FCO needed
⚠️ Problem Description
FCO86000284 - EarlyVue VS30 863359 863380 Software Patch Update
📞 Call Description
FCO86000284

Timeline

📋
Work Order Created Aug 6, 11:15 PM
Work Order: WO-01296365
Type: FCO
Priority: PC
✅
Status: Ready for Release by Deon Malloy Aug 7, 3:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 16h 0m
🚨 23.0 business days
👷
▶
3 Technician Assigned Sep 9, 9:43 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 32d 18h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-09-09T16:00:00.000+0000, 2025-09-09T12:00:00.000+0000
✔️
Status: Completed by Samuel Biddie Sep 9, 11:52 AM
From: Scheduled
To: Completed
Duration in Previous: 2h 9m
⏱️
3x Labor Added Sep 9, 3:25 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 1
💵
2x Expenses Added Sep 9, 3:32 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Sep 9, 6:01 PM
Type: Labor
Status: Open
Qty: 2
💵
2x Expenses Added Sep 10, 5:13 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Sep 10, 7:29 PM
Type: Labor
Status: Open
Qty: 1.5
⏳ 2.5 business days
🏁
Status: Closed by Samuel Biddie Sep 12, 7:15 AM
From: Completed
To: Closed
Duration in Previous: 2d 19h
⏱️
Labor Added Sep 12, 1:34 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 12, 1:43 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 6h 28m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 18, 3:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 1h
💰
Status: Invoiced by Josh Longway Sep 19, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 30m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:06 AM
Invoice Number: SM-241490

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Completed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Samuel Biddie
Scheduled
Sep 9, 8:00 AM
Created
Aug 6, 11:15 PM
Invoice #
SM-241490

Work Details (10)

Name Type Status Qty Amount Date
WL-02929919 Labor Open 0.25 $23.75 Sep 9, 3:25 PM
WL-02929920 Labor Open 0.25 $155.00 Sep 9, 3:25 PM
WL-02929921 Travel Open 1 $0.00 Sep 9, 3:25 PM
WL-02929929 Expenses Open 1 $0.00 Sep 9, 3:32 PM
WL-02929930 Expenses Open 1 $0.00 Sep 9, 3:32 PM
WL-02930257 Labor Open 2 $0.00 Sep 9, 6:01 PM
WL-02931505 Expenses Open 1 $0.00 Sep 10, 5:13 PM
WL-02931506 Expenses Open 1 $0.00 Sep 10, 5:13 PM
WL-02931729 Labor Open 1.5 $0.00 Sep 10, 7:29 PM
WL-02934172 Labor Open 0.016666666666667 $38.00 Sep 12, 1:34 PM

Details