Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01296374 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 St Elizabeths Medical Center — 1 Medical Village Dr, Edgewood KY, 41017

Aug 6, 2025 → Sep 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (74 biz days early)
Active: 24 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
▶ Clock Running
Status: Created
Aug 7 → Aug 8, 2025
1 business day (counted)
Running total: 1 of ? biz days used
23d
▶ Clock Running
Status: Ready for Scheduling
Aug 8 → Sep 11, 2025
23 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 24 of ? biz days used
Created: Aug 7, 2025 Completed: Sep 11, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 7 → Aug 8 Created ▶ Running 1 1
Aug 8 → Sep 11 Ready for Scheduling ▶ Running 23 24
Sep 11 → Sep 11 Scheduled ▶ Running 0 24
Dispatch 1.0d
Coordinators 24.1d
Field Work 1.4d
Billing 1.6d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Coordinators
24.1 days
Over SLA
Field Work
1.4 days
Over SLA
Billing
1.6 days
Over SLA
Created: Aug 7, 2025 Due: Dec 31, 2025 Completed: Sep 12, 2025 (110 days early)
📅
26.0 days Total Age
⏱️
24.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
24.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 210 days old
🚨
Primary Delay 24.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 24.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
24.0d / 1.0d SLA
Scheduled
0.1d / 2.0d SLA
Completed
1.4d / 1.0d SLA
Closed
0.8d / 1.0d SLA
07e-Partial Project
4.8d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
FCO86000284 - EarlyVue VS30 863359 863380 Software Patch Update
🔍 Technician Findings
FCO needed
⚠️ Problem Description
FCO86000284 - EarlyVue VS30 863359 863380 Software Patch Update
📞 Call Description
FCO86000284

Timeline

📋
Work Order Created Aug 6, 11:15 PM
Work Order: WO-01296374
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Aug 7, 8:09 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 20h 53m
🚨 24.5 business days
👷
▶
3 Technician Assigned Sep 11, 3:53 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-11T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 34d 19h
✔️
Status: Completed by Samuel Biddie Sep 11, 4:48 PM
From: Scheduled
To: Completed
Duration in Previous: 54m
⏱️
▶
2 3x Labor Added Sep 11, 8:05 PM
3x Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Samuel Biddie Sep 12, 7:18 AM
From: Completed
To: Closed
Duration in Previous: 14h 30m
⏱️
Labor Added Sep 12, 1:34 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 12, 1:43 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 6h 25m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 18, 3:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 1h
💰
Status: Invoiced by Josh Longway Sep 19, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 30m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:06 AM
Invoice Number: SM-241493

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business hours
Ready for Scheduling
Duration: 24.0 business days (threshold: 1.0 business days)
Exceeded by 23.0 business days
Completed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Samuel Biddie
Scheduled
Sep 11, 8:00 AM
Created
Aug 6, 11:15 PM
Invoice #
SM-241493

Work Details (6)

Name Type Status Qty Amount Date
WL-02933174 Labor Open 0.25 $23.75 Sep 11, 8:05 PM
WL-02933175 Labor Open 0.25 $155.00 Sep 11, 8:05 PM
WL-02933176 Travel Open 1 $0.00 Sep 11, 8:05 PM
WL-02933198 Expenses Open 1 $0.00 Sep 11, 8:09 PM
WL-02933199 Expenses Open 1 $0.00 Sep 11, 8:09 PM
WL-02934171 Labor Open 0.016666666666667 $38.00 Sep 12, 1:34 PM

Details