Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01296385 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 St Elizabeths Medical Center — 1 Medical Village Dr, Edgewood KY, 41017

Aug 6, 2025 → Oct 1, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (60 biz days early)
Active: 38 biz days
🕐 Clock stopped: Completed (Oct 1, 2025)
▶ Clock Running
Status: Created
Aug 7 → Aug 8, 2025
1 business day (counted)
Running total: 1 of ? biz days used
37d
▶ Clock Running
Status: Ready for Scheduling
Aug 8 → Oct 1, 2025
37 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 38 of ? biz days used
Created: Aug 7, 2025 Completed: Oct 1, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 7 → Aug 8 Created ▶ Running 1 1
Aug 8 → Oct 1 Ready for Scheduling ▶ Running 37 38
Oct 1 → Oct 1 Scheduled ▶ Running 0 38
Dispatch 1.0d
Coordinators 39.0d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Coordinators
39.0 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Aug 7, 2025 Due: Dec 31, 2025 Completed: Oct 1, 2025 (91 days early)
📅
39.0 days Total Age
⏱️
38.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
38.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 210 days old
🚨
Primary Delay 38.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 38.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
38.0d / 1.0d SLA
Scheduled
1.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
FCO86000282 - EarlyVue VS30 863359 / 863380 866 (22) Error Temperature PCB replacement
🔍 Technician Findings
FCO needed
⚠️ Problem Description
FCO86000282 - EarlyVue VS30 863359 / 863380 866 (22) Error Temperature PCB replacement
📞 Call Description
FCO86000282

Timeline

📋
Work Order Created Aug 6, 11:15 PM
Work Order: WO-01296385
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Aug 7, 8:09 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 20h 53m
🚨 38.5 business days
👷
▶
3 Technician Assigned Oct 1, 9:21 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 54d 13h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-01T16:00:00.000+0000, 2025-10-01T12:00:00.000+0000
✔️
▶
2 Status: Completed Oct 1, 5:47 PM
Status: Completed → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 0.25, 1
🏁
Status: Closed by Samuel Biddie Oct 1, 5:59 PM
From: Completed
To: Closed
Duration in Previous: 11m
⏱️
Labor Added Oct 2, 12:19 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 2, 12:25 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 26m
📄
Status: Ready to Bill by Timothy Amburgey Oct 2, 4:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 0m
💰
Status: Invoiced by Josh Longway Oct 3, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 35m
⏳ 2.0 business days
🧾
Invoice Created Oct 6, 2:19 PM
Invoice Number: SM-242759

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business hours
Ready for Scheduling
Duration: 38.0 business days (threshold: 1.0 business days)
Exceeded by 37.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Samuel Biddie
Scheduled
Oct 1, 8:00 AM
Created
Aug 6, 11:15 PM
Invoice #
SM-242759

Work Details (4)

Name Type Status Qty Amount Date
WL-02956596 Labor Open 0.5 $47.50 Oct 1, 5:52 PM
WL-02956597 Labor Open 0.25 $155.00 Oct 1, 5:52 PM
WL-02956598 Travel Open 1 $0.00 Oct 1, 5:52 PM
WL-02957549 Labor Open 0.016666666666667 $38.00 Oct 2, 12:19 PM

Details