Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01296397 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 St Elizabeths Medical Center — 1 Medical Village Dr, Edgewood KY, 41017

Aug 6, 2025 → Sep 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (74 biz days early)
Active: 17 biz days
Paused: 7 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
▶ Clock Running
Status: Created
Aug 7 → Aug 8, 2025
1 business day (counted)
Running total: 1 of ? biz days used
12d
▶ Clock Running
Status: Ready for Scheduling
Aug 8 → Aug 26, 2025
12 business days (counted)
Running total: 13 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Aug 26 → Sep 2, 2025
4 business days (counted)
Running total: 17 of ? biz days used
⏸7d
⏸ Clock Paused
Status: Ready for Release
Sep 2 → Sep 11, 2025
7 business days (not counted)
▶ Clock Running
Status: Scheduled
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 17 of ? biz days used
Created: Aug 7, 2025 Completed: Sep 11, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 7 → Aug 8 Created ▶ Running 1 1
Aug 8 → Aug 26 Ready for Scheduling ▶ Running 12 13
Aug 26 → Sep 2 Scheduled ▶ Running 4 17
Sep 2 → Sep 11 Ready for Release ⏸ Paused 7 —
Sep 11 → Sep 11 Scheduled ▶ Running 0 17
Dispatch 1.0d
Holding 8.0d (excluded)
Coordinators 18.1d
Field Work 0.5d
Billing 1.6d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
8.0 days
Coordinators
18.1 days
Over SLA
Field Work
0.5 days
Billing
1.6 days
Over SLA
Created: Aug 7, 2025 Due: Dec 31, 2025 Completed: Sep 11, 2025 (111 days early)
📅
25.0 days Total Age
⏱️
13.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
16.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 210 days old
🚨
Primary Delay 13.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 16.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
13.0d / 1.0d SLA
Scheduled
5.1d / 2.0d SLA
Ready for Release
8.0d
Completed
0.5d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
4.9d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/02/2025 Emartin device not completed when FSE was onsite last removing from FSE 

08/26/2025 EMartin dispatching to FSE onsite per request

🔧 Work Performed
FCO86000282 - EarlyVue VS30 863359 / 863380 866 (22) Error Temperature PCB replacement
🔍 Technician Findings
FCO needed
⚠️ Problem Description
FCO86000282 - EarlyVue VS30 863359 / 863380 866 (22) Error Temperature PCB replacement
📞 Call Description
FCO86000282

Timeline

📋
Work Order Created Aug 6, 11:15 PM
Work Order: WO-01296397
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Aug 7, 8:09 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 20h 53m
🚨 13.5 business days
📅
▶
4 Dispatch Scheduled Aug 26, 8:19 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Erin Martin
Technician: Samuel Biddie
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 18d 12h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-08-26T12:00:00.000+0000
⚠️ 5.0 business days
✅
Status: Ready for Release by Erin Martin Sep 2, 10:30 AM
From: Scheduled
To: Ready for Release
Duration in Previous: 7d 2h
⚠️ 8.0 business days
👷
▶
3 Technician Assigned Sep 11, 1:57 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 9d 3h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-09-11T16:00:00.000+0000, 2025-09-11T12:00:00.000+0000
✔️
Status: Completed by Samuel Biddie Sep 11, 3:06 PM
From: Scheduled
To: Completed
Duration in Previous: 1h 9m
⏱️
▶
2 3x Labor Added Sep 11, 7:23 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Samuel Biddie
From: Completed
To: Closed
Duration in Previous: 4h 20m
⏱️
▶
2 Labor Added Sep 12, 1:01 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 38m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 18, 3:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 2h
💰
Status: Invoiced by Josh Longway Sep 19, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 30m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:06 AM
Invoice Number: SM-241495

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business hours
Ready for Scheduling
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Samuel Biddie
Scheduled
Sep 11, 8:00 AM
Created
Aug 6, 11:15 PM
Invoice #
SM-241495

Work Details (4)

Name Type Status Qty Amount Date
WL-02933082 Labor Open 0.5 $47.50 Sep 11, 7:23 PM
WL-02933083 Labor Open 0.25 $155.00 Sep 11, 7:23 PM
WL-02933084 Travel Open 1 $0.00 Sep 11, 7:23 PM
WL-02934106 Labor Open 0.016666666666667 $38.00 Sep 12, 1:01 PM

Details