Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01296412 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 St Elizabeths Medical Center — 1 Medical Village Dr, Edgewood KY, 41017

Aug 6, 2025 → Sep 13, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (73 biz days early)
Active: 25 biz days
🕐 Clock stopped: Completed (Sep 12, 2025)
▶ Clock Running
Status: Created
Aug 7 → Aug 8, 2025
1 business day (counted)
Running total: 1 of ? biz days used
24d
▶ Clock Running
Status: Ready for Scheduling
Aug 8 → Sep 12, 2025
24 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 25 of ? biz days used
Created: Aug 7, 2025 Completed: Sep 12, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 7 → Aug 8 Created ▶ Running 1 1
Aug 8 → Sep 12 Ready for Scheduling ▶ Running 24 25
Sep 12 → Sep 12 Scheduled ▶ Running 0 25
Dispatch 1.0d
Coordinators 25.0d
Field Work 1.0d
Billing 1.6d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Coordinators
25.0 days
Over SLA
Field Work
1.0 days
Billing
1.6 days
Over SLA
Created: Aug 7, 2025 Due: Dec 31, 2025 Completed: Sep 13, 2025 (109 days early)
📅
26.0 days Total Age
⏱️
25.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
25.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 210 days old
🚨
Primary Delay 25.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 25.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
25.0d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.7d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/12/2025 ALuman - dispatch to Sam Biddie per request for today
🔧 Work Performed
FCO86000275: EarlyVue VS30 863359 / 863380 868 Front End Reset
🔍 Technician Findings
FCO needed
⚠️ Problem Description
FCO86000275: EarlyVue VS30 863359 / 863380 868 Front End Reset
📞 Call Description
FCO86000275

Timeline

📋
Work Order Created Aug 6, 11:15 PM
Work Order: WO-01296412
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Aug 7, 8:09 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 20h 53m
🚨 25.5 business days
🗓️
▶
4 Status: Scheduled Sep 12, 8:28 AM
Status: Scheduled → Dispatch Scheduled → Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-09-12T00:00:00.000+0000, 2025-09-12T04:00:00.000+0000
👷
Technician Assigned by Ashley Luman
Technician: a0h5A00000GcLicQAF, Samuel Biddie
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-09-12T12:00:00.000+0000
✔️
Status: Completed by Samuel Biddie Sep 12, 8:43 AM
From: Scheduled
To: Completed
Duration in Previous: 14m
⏱️
5x Labor Added Sep 13, 7:16 AM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1, 7, 50
🏁
Status: Closed by Samuel Biddie Sep 13, 7:22 AM
From: Completed
To: Closed
Duration in Previous: 22h 39m
⏳ 1.0 business days
⏱️
Labor Added Sep 15, 2:36 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 15, 2:45 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 7h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 18, 3:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 0h
💰
Status: Invoiced by Josh Longway Sep 19, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 30m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:06 AM
Invoice Number: SM-241498

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business hours
Ready for Scheduling
Duration: 25.0 business days (threshold: 1.0 business days)
Exceeded by 24.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Samuel Biddie
Scheduled
Sep 12, 8:00 AM
Created
Aug 6, 11:15 PM
Invoice #
SM-241498

Work Details (6)

Name Type Status Qty Amount Date
WL-02935070 Labor Open 0.5 $0.00 Sep 13, 7:16 AM
WL-02935071 Labor Open 1 $95.00 Sep 13, 7:16 AM
WL-02935072 Labor Open 1 $155.00 Sep 13, 7:16 AM
WL-02935073 Travel Open 7 $0.00 Sep 13, 7:16 AM
WL-02935074 Travel Open 50 $0.00 Sep 13, 7:16 AM
WL-02936168 Labor Open 0.016666666666667 $38.00 Sep 15, 2:36 PM

Details