Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01296415 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 St Elizabeths Medical Center — 1 Medical Village Dr, Edgewood KY, 41017

Aug 6, 2025 → Sep 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (76 biz days early)
Active: 22 biz days
🕐 Clock stopped: Completed (Sep 9, 2025)
▶ Clock Running
Status: Created
Aug 7 → Aug 8, 2025
1 business day (counted)
Running total: 1 of ? biz days used
21d
▶ Clock Running
Status: Ready for Scheduling
Aug 8 → Sep 9, 2025
21 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 22 of ? biz days used
Created: Aug 7, 2025 Completed: Sep 9, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 7 → Aug 8 Created ▶ Running 1 1
Aug 8 → Sep 9 Ready for Scheduling ▶ Running 21 22
Sep 9 → Sep 9 Scheduled ▶ Running 0 22
Dispatch 1.0d
Coordinators 22.3d
Field Work 4.0d
Billing 1.6d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Coordinators
22.3 days
Over SLA
Field Work
4.0 days
Over SLA
Billing
1.6 days
Over SLA
Created: Aug 7, 2025 Due: Dec 31, 2025 Completed: Sep 12, 2025 (110 days early)
📅
26.0 days Total Age
⏱️
22.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
25.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Sep 8, 2025
Visit 2 Sep 9, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 210 days old
🚨
Primary Delay 22.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 25.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
22.0d / 1.0d SLA
Scheduled
0.3d / 2.0d SLA
Completed
4.0d / 1.0d SLA
Closed
0.9d / 1.0d SLA
07e-Partial Project
4.7d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
FCO86000275: EarlyVue VS30 863359 / 863380 868 Front End Reset
🔍 Technician Findings
FCO needed
⚠️ Problem Description
FCO86000275: EarlyVue VS30 863359 / 863380 868 Front End Reset
📞 Call Description
FCO86000275

Timeline

📋
Work Order Created Aug 6, 11:15 PM
Work Order: WO-01296415
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Aug 7, 8:09 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 20h 53m
🚨 22.5 business days
📅
▶
3 Dispatch Scheduled Sep 9, 8:56 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 32d 12h
👷
Technician Assigned by Deon Malloy
Technician: Samuel Biddie
✔️
Status: Completed by Samuel Biddie Sep 9, 11:28 AM
From: Scheduled
To: Completed
Duration in Previous: 2h 32m
⏱️
2x Labor Added Sep 9, 1:50 PM
Type: Labor, Travel
Status: Open
Qty: 9, 453
⏱️
4x Labor Added Sep 9, 2:09 PM
Type: Labor, Travel
Status: Open
Qty: 1.25, 0.25
⏱️
Labor Added Sep 9, 2:18 PM
Type: Labor
Status: Open
Qty: 1
💵
2x Expenses Added Sep 9, 3:33 PM
Type: Expenses
Status: Open
Qty: 1
🚗
Travel Added Sep 10, 7:38 AM
Type: Travel
Status: Open
Qty: 7
⏳ 2.9 business days
🏁
Status: Closed by Samuel Biddie Sep 12, 7:12 AM
From: Completed
To: Closed
Duration in Previous: 2d 19h
⏱️
▶
2 Labor Added Sep 12, 2:08 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 6h 59m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 18, 3:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 1h
💰
Status: Invoiced by Josh Longway Sep 19, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 30m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:06 AM
Invoice Number: SM-241500

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business hours
Ready for Scheduling
Duration: 22.0 business days (threshold: 1.0 business days)
Exceeded by 21.0 business days
Completed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Samuel Biddie
Scheduled
Sep 8, 8:00 PM
Created
Aug 6, 11:15 PM
Invoice #
SM-241500

Work Details (11)

Name Type Status Qty Amount Date
WL-02929761 Labor Open 9 $0.00 Sep 9, 1:50 PM
WL-02929762 Travel Open 453 $0.00 Sep 9, 1:50 PM
WL-02929778 Labor Open 1.25 $0.00 Sep 9, 2:09 PM
WL-02929779 Labor Open 1 $95.00 Sep 9, 2:09 PM
WL-02929780 Labor Open 0.25 $155.00 Sep 9, 2:09 PM
WL-02929781 Travel Open 2 $0.00 Sep 9, 2:09 PM
WL-02929800 Labor Open 1 $0.00 Sep 9, 2:18 PM
WL-02929931 Expenses Open 1 $0.00 Sep 9, 3:33 PM
WL-02929932 Expenses Open 1 $0.00 Sep 9, 3:33 PM
WL-02930758 Travel Open 7 $0.00 Sep 10, 7:38 AM
WL-02934230 Labor Open 0.016666666666667 $38.00 Sep 12, 2:08 PM

Details