Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01296418 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 St Elizabeths Medical Center — 1 Medical Village Dr, Edgewood KY, 41017

Aug 6, 2025 → Sep 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (72 biz days early)
Active: 26 biz days
🕐 Clock stopped: Invoiced (Sep 15, 2025)
▶ Clock Running
Status: Created
Aug 7 → Aug 8, 2025
1 business day (counted)
Running total: 1 of ? biz days used
24d
▶ Clock Running
Status: Ready for Scheduling
Aug 8 → Sep 12, 2025
24 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Completed
Sep 12 → Sep 13, 2025
0 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Incomplete
Sep 13 → Sep 15, 2025
1 business day (counted)
Running total: 26 of ? biz days used
Created: Aug 7, 2025 Invoiced: Sep 15, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 7 → Aug 8 Created ▶ Running 1 1
Aug 8 → Sep 12 Ready for Scheduling ▶ Running 24 25
Sep 12 → Sep 12 Scheduled ▶ Running 0 25
Sep 12 → Sep 13 Completed ▶ Running 0 25
Sep 13 → Sep 15 Incomplete ▶ Running 1 26
Dispatch 1.0d
Coordinators 25.1d
Field Work 1.0d
Incomplete 1.0d (excluded)
Billing 1.6d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Coordinators
25.1 days
Over SLA
Field Work
1.0 days
Incomplete (excluded from total)
1.0 days
Billing
1.6 days
Over SLA
Created: Aug 7, 2025 Due: Dec 31, 2025 Completed: Sep 15, 2025 (107 days early)
📅
27.0 days Total Age
⏱️
25.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
25.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 210 days old
🚨
Primary Delay 25.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 25.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
25.0d / 1.0d SLA
Scheduled
0.1d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Incomplete
1.0d
Closed
1.4d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/12/2025 ALuman - dispatch to Sam Biddie per request
🔧 Work Performed
FCO86000282 - EarlyVue VS30 863359 / 863380 866 (22) Error Temperature PCB replacement
🔍 Technician Findings
FCO needed
⚠️ Problem Description
FCO86000282 - EarlyVue VS30 863359 / 863380 866 (22) Error Temperature PCB replacement
📞 Call Description
FCO86000282

Timeline

📋
Work Order Created Aug 6, 11:15 PM
Work Order: WO-01296418
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Aug 7, 8:09 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 20h 53m
🚨 25.5 business days
📅
▶
3 Dispatch Scheduled Sep 12, 10:57 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 35d 14h
👷
Technician Assigned by Ashley Luman
Technician: Samuel Biddie
✔️
Status: Completed by Samuel Biddie Sep 12, 12:00 PM
From: Scheduled
To: Completed
Duration in Previous: 1h 3m
⏱️
3x Labor Added Sep 13, 9:11 AM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1, 50
⚠️
Status: Incomplete by Samuel Biddie Sep 13, 11:14 AM
From: Completed
To: Incomplete
Duration in Previous: 23h 14m
⏳ 1.0 business days
🏁
Status: Closed by Samuel Biddie Sep 15, 5:04 PM
From: Incomplete
To: Closed
Duration in Previous: 2d 5h
⏱️
▶
2 Labor Added Sep 16, 11:35 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 34m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 18, 3:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway Sep 19, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 30m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:06 AM
Invoice Number: SM-241502

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business hours
Ready for Scheduling
Duration: 25.0 business days (threshold: 1.0 business days)
Exceeded by 24.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Samuel Biddie
Scheduled
Sep 12, 8:00 AM
Created
Aug 6, 11:15 PM
Invoice #
SM-241502

Work Details (4)

Name Type Status Qty Amount Date
WL-02935104 Labor Open 0.5 $47.50 Sep 13, 9:11 AM
WL-02935105 Labor Open 1 $155.00 Sep 13, 9:11 AM
WL-02935106 Travel Open 50 $0.00 Sep 13, 9:11 AM
WL-02937175 Labor Open 0.016666666666667 $38.00 Sep 16, 11:35 AM

Details