Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01296423 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 St Elizabeths Medical Center — 1 Medical Village Dr, Edgewood KY, 41017

Aug 6, 2025 → Oct 7, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (56 biz days early)
Active: 37 biz days
Paused: 5 biz days
🕐 Clock stopped: Invoiced (Oct 7, 2025)
▶ Clock Running
Status: Created
Aug 7 → Aug 8, 2025
1 business day (counted)
Running total: 1 of ? biz days used
21d
▶ Clock Running
Status: Ready for Scheduling
Aug 8 → Sep 9, 2025
21 business days (counted)
Running total: 22 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Sep 9 → Sep 15, 2025
4 business days (counted)
Running total: 26 of ? biz days used
⏸5d
⏸ Clock Paused
Status: Ready for Release
Sep 15 → Sep 22, 2025
5 business days (not counted)
8d
▶ Clock Running
Status: Scheduled
Sep 22 → Oct 2, 2025
8 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Completed
Oct 2 → Oct 4, 2025
1 business day (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Incomplete
Oct 4 → Oct 7, 2025
2 business days (counted)
Running total: 37 of ? biz days used
Created: Aug 7, 2025 Invoiced: Oct 7, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Aug 7 → Aug 8 Created ▶ Running 1 1
Aug 8 → Sep 9 Ready for Scheduling ▶ Running 21 22
Sep 9 → Sep 15 Scheduled ▶ Running 4 26
Sep 15 → Sep 22 Ready for Release ⏸ Paused 5 —
Sep 22 → Oct 2 Scheduled ▶ Running 8 34
Oct 2 → Oct 4 Completed ▶ Running 1 35
Oct 4 → Oct 7 Incomplete ▶ Running 2 37
Dispatch 1.0d
Holding 6.0d (excluded)
Coordinators 36.0d
Field Work 2.0d
Incomplete 2.0d (excluded)
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
6.0 days
Coordinators
36.0 days
Over SLA
Field Work
2.0 days
Over SLA
Incomplete (excluded from total)
2.0 days
Billing
1.4 days
Over SLA
Created: Aug 7, 2025 Due: Dec 31, 2025 Completed: Oct 7, 2025 (85 days early)
📅
43.0 days Total Age
⏱️
22.0d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
35.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 210 days old
🚨
Primary Delay 22.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 35.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
22.0d / 1.0d SLA
Scheduled
14.0d / 2.0d SLA
Ready for Release
6.0d
Completed
2.0d / 1.0d SLA
Incomplete
2.0d
Closed
3.5d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/22/2025 EMartin dispatching to FSE to order parts

09/15/2025 EMartin device not available when FSE onsite last 

🔧 Work Performed
FCO86000275: EarlyVue VS30 863359 / 863380 868 Front End Reset
🔍 Technician Findings
FCO needed
⚠️ Problem Description
FCO86000275: EarlyVue VS30 863359 / 863380 868 Front End Reset
📞 Call Description
FCO86000275

Timeline

📋
Work Order Created Aug 6, 11:15 PM
Work Order: WO-01296423
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Aug 7, 8:09 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 20h 53m
🚨 22.5 business days
🗓️
▶
3 Status: Scheduled Sep 9, 9:38 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Erin Martin
Technician: Samuel Biddie
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-09-09T16:00:00.000+0000, 2025-09-09T12:00:00.000+0000
⚠️ 5.0 business days
✅
Status: Ready for Release by Erin Martin Sep 15, 10:28 AM
From: Scheduled
To: Ready for Release
Duration in Previous: 6d 0h
⚠️ 6.0 business days
🗓️
▶
3 Status: Scheduled Sep 22, 10:31 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Erin Martin
Technician: Samuel Biddie
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-09-29T16:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin Sep 22, 10:41 AM
Scheduled For: 2025-09-29T12:00:00.000+0000
💵
Expenses Added Sep 22, 12:01 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 9.0 business days
✔️
Status: Completed by Samuel Biddie Oct 2, 10:50 AM
From: Scheduled
To: Completed
Duration in Previous: 10d 0h
⏱️
3x Labor Added Oct 2, 5:29 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.25
⏳ 1.8 business days
⚠️
Status: Incomplete by Samuel Biddie Oct 4, 8:00 AM
From: Completed
To: Incomplete
Duration in Previous: 1d 21h
⏳ 2.0 business days
🏁
Status: Closed by Samuel Biddie Oct 7, 4:11 PM
From: Incomplete
To: Closed
Duration in Previous: 3d 8h
⏳ 4.0 business days
⏱️
▶
2 Labor Added Oct 13, 2:56 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 22h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:08 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 2h
💰
Status: Invoiced by Josh Longway Oct 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 53m
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:40 AM
Invoice Number: SM-243884

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business hours
Ready for Scheduling
Duration: 22.0 business days (threshold: 1.0 business days)
Exceeded by 21.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Samuel Biddie
Scheduled
Sep 29, 8:00 AM
Created
Aug 6, 11:15 PM
Invoice #
SM-243884

Work Details (5)

Name Type Status Qty Amount Date
WL-02944546 Expenses Open 1 $0.00 Sep 22, 12:01 PM
WL-02958031 Labor Open 1 $95.00 Oct 2, 5:29 PM
WL-02958032 Labor Open 0.25 $155.00 Oct 2, 5:29 PM
WL-02958034 Travel Open 1 $0.00 Oct 2, 5:29 PM
WL-02968749 Labor Open 0.016666666666667 $38.00 Oct 13, 2:56 PM

Details