Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01296425 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 St Elizabeths Medical Center — 1 Medical Village Dr, Edgewood KY, 41017

Aug 6, 2025 → Oct 2, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (59 biz days early)
Active: 1 biz days
Paused: 38 biz days
🕐 Clock stopped: Completed (Oct 2, 2025)
▶ Clock Running
Status: Created
Aug 7 → Aug 8, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 8 → Aug 8, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 8 → Aug 8, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Aug 8 → Aug 8, 2025
0 business days (counted)
Running total: 1 of ? biz days used
⏸38d
⏸ Clock Paused
Status: Ready for Release
Aug 8 → Oct 2, 2025
38 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Aug 7, 2025 Completed: Oct 2, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Aug 7 → Aug 8 Created ▶ Running 1 1
Aug 8 → Aug 8 Ready for Scheduling ▶ Running 0 1
Aug 8 → Aug 8 Scheduled ▶ Running 0 1
Aug 8 → Aug 8 Entered ▶ Running 0 1
Aug 8 → Oct 2 Ready for Release ⏸ Paused 38 —
Oct 2 → Oct 2 Scheduled ▶ Running 0 1
Dispatch 1.0d
Holding 39.0d (excluded)
Coordinators 1.2d
Field Work 0.9d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
39.0 days
Coordinators
1.2 days
Field Work
0.9 days
Billing
1.4 days
Over SLA
Created: Aug 7, 2025 Due: Dec 31, 2025 Completed: Oct 2, 2025 (90 days early)
📅
40.0 days Total Age
⏱️
39.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
1.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 210 days old
🚨
Primary Delay 39.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Scheduled
0.2d / 2.0d SLA
Ready for Release
39.0d
Completed
0.9d / 1.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
8.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/08/2025 DMalloy - FSE Bennet to be onsite next week.

🔧 Work Performed
FCO86000284 - EarlyVue VS30 863359 863380 Software Patch Update
🔍 Technician Findings
FCO needed
⚠️ Problem Description
FCO86000284 - EarlyVue VS30 863359 863380 Software Patch Update
📞 Call Description
FCO86000284

Timeline

📋
Work Order Created Aug 6, 11:15 PM
Work Order: WO-01296425
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Aug 7, 8:09 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 20h 53m
📅
▶
3 Dispatch Scheduled Aug 8, 11:23 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 15h 13m
👷
Technician Assigned by Deon Malloy
Technician: Bennet O Dartey
🆕
Status: Entered by Deon Malloy Aug 8, 11:58 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 35m, 0m
🚨 39.0 business days
🗓️
▶
3 Status: Scheduled Oct 2, 9:51 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Erin Martin
Technician: Samuel Biddie
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-02T16:00:00.000+0000, 2025-10-02T12:00:00.000+0000
✔️
Status: Completed by Samuel Biddie Oct 2, 11:02 AM
From: Scheduled
To: Completed
Duration in Previous: 1h 11m
⏱️
▶
2 3x Labor Added Oct 2, 5:49 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Samuel Biddie
From: Completed
To: Closed
Duration in Previous: 6h 51m
⏱️
▶
2 Labor Added Oct 3, 1:35 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 19h 42m
⚠️ 9.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:08 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 13d 3h
💰
Status: Invoiced by Josh Longway Oct 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 53m
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:40 AM
Invoice Number: SM-243886

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business hours
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Samuel Biddie
Scheduled
Oct 2, 8:00 AM
Created
Aug 6, 11:15 PM
Invoice #
SM-243886

Work Details (4)

Name Type Status Qty Amount Date
WL-02958075 Labor Open 0.25 $23.75 Oct 2, 5:49 PM
WL-02958076 Labor Open 0.25 $155.00 Oct 2, 5:49 PM
WL-02958077 Travel Open 1 $0.00 Oct 2, 5:49 PM
WL-02959095 Labor Open 0.016666666666667 $38.00 Oct 3, 1:35 PM

Details