Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01296809 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Health First Palm Bay Hospital — 1425 Malabar Rd NE, Palm Bay FL, 32907

Aug 8, 2025 → Feb 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (219 biz days early)
Active: 19 biz days
Paused: 108 biz days
🕐 Clock stopped: Tech Off Site (Feb 16, 2026)
12d
▶ Clock Running
Status: Created
Aug 8 → Aug 26, 2025
12 business days (counted)
Running total: 12 of ? biz days used
⏸108d
⏸ Clock Paused
Status: Ready for Release
Aug 26 → Feb 4, 2026
108 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 5, 2026
1 business day (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 16, 2026
6 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 19 of ? biz days used
Created: Aug 8, 2025 Tech Off Site: Feb 16, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Aug 8 → Aug 26 Created ▶ Running 12 12
Aug 26 → Feb 4 Ready for Release ⏸ Paused 108
Feb 4 → Feb 5 Ready for Scheduling ▶ Running 1 13
Feb 5 → Feb 5 Assigned ▶ Running 0 13
Feb 5 → Feb 16 Scheduled ▶ Running 6 19
Feb 16 → Feb 16 Tech On Site ▶ Running 0 19
Dispatch 12.4d
Holding 108.8d (excluded)
Coordinators 8.9d
Field Work 5.0d
Billing 1.4d
✓ SLA Met
Dispatch
12.4 days
Over SLA
Holding (excluded from total)
108.8 days
Coordinators
8.9 days
Over SLA
Field Work
5.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Aug 8, 2025 Due: Dec 31, 2026 Completed: Feb 24, 2026 (310 days early)
📅
132.4 days Total Age
⏱️
108.8d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
22.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 208 days old
🚨
Primary Delay 108.8 days stuck in "Ready for Release"
⏱️
Total Delay 22.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
12.4d / 0.5d SLA
Ready for Release
108.8d
Ready for Scheduling
1.9d / 1.0d SLA
Scheduled
7.0d / 2.0d SLA
Tech Off Site
5.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/05/2026 ALuman - dispatch to Konstantin Barskiy to complete last device. Email confirmation sent to Marc Marzano

02/04/2026 YEspino Recieved an email back from Marc, Confirming the device in question and also asked when we can come onsite since he can hold the device for too long. I sent a follow up email advising him that i would reach out to the planner in his area to see when is the best date we can be onsite.


01/28/2026 YEspino Called 321-434-1803 to speak to Marc Marzano to verify the Vent in question. Was able to speak to him and he advise that he wasnt finding the device, so he asked for an email so that he could look further for the device and then he would get back to me. 


01/28/2026 YEspino Called 321-434-8000 to verify the Vent in question. Asked to be transferred over to the biomed dept, Was able to speak to Rayann and she advised that it shows to be at Holmes Regional @ 1350 Hickory St, Melbourne,Fl and she advised i needed to call Marc Marzano @ 321-434-1803 to be better assisted. Email: marc.marzano@intelashealth.com 


01/21/2026 ALuman - working to locate device


12/17/2025 YEspino Called 321-434-8000 to verify the device in question. Asked to be transferred over to the biomed dept, before i can make a selection the call was dropped.


12/10/2025 YEspino Called 321-434-8000 to verify the device in question. Asked to be transferred over to the biomed dept, Was able to speak to Reyanne and she advised she would give me a call back because her system is currently not working.


12/10/2025 YEspino Called 321-434-3396 to speak to Tony Nunnally to verify the device in question. Was able to speak to a man that advised this number is for another site and advised i call 321-434-8000 to be better assisted.


12/10/2025 YEspino Called 386-318-4629 to speak to Tom to verify the device in question. Went straight to vm and could not leave a message.


12/04/2025 YEspino Called 386-318-4629 to speak to Tom to verify the vent in question. Went straight to vm and no mailbox avaliable to leave a message.


11/04/2025 MHamersley - called 386-318-4629, spoke to Tom, sent email:tom.foster@intelashealth.com V60 Ventilator 100331187


10/15/2025 YEspino Called 321-434-3396 to speak to Tony to verify the device in question. Was unable to speak to him or leave a message. The line just rings till the call is dropped.


10/15/2025 YEspino Called 386-318-4629 to speak to Thomas over the device in question. Not a good contact, call went straight to vm and no mailbox was avaliable.


09/24/2025 YEspino Called 321-434-3396 to speak to Tony Nunnally to verify the device in question. Was unable to speak to him or leave a message because the line just rings till the call drops.


09/24/2025 YEspino Called 386-318-4629 to speak to Thomas to verify the device in question. Went straight to vm and was unable to leave a message because no mailbox was avaliable.


09/15/2025 YEspino Called 386-318-4629 to speak to Thomas Foster to verify the device in question. Was unable to speak to him or leave a message.


08/08/2025 JRolston - Created new WO for completion of remaining unit, per FSE request. Previous WO-01174547.

🔧 Work Performed
IMPLEMENTED FCO86600069 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
🔍 Technician Findings
IMPLEMENTED FCO86600069 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Aug 8, 4:57 PM
Work Order: WO-01296809
Type: FCO
Priority: PC
🚨 12.9 business days
Status: Ready for Release by Ashley Luman Aug 26, 1:40 PM
From: Entered
To: Ready for Release
Duration in Previous: 17d 20h
🚨 109.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino Feb 4, 11:51 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 161d 23h
👷
3 Technician Assigned Feb 5, 8:57 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 21h 6m, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-02-16T13:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Konstantin Barsky Feb 16, 11:59 AM
From: Scheduled, Tech On Site
To: Tech On Site, Tech Off Site
Duration in Previous: 11d 3h, 0m
⚠️ 5.0 business days
⏱️
2 Labor Added Feb 23, 5:21 PM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1, 2
🚗
Travel Added Feb 23, 5:45 PM
Type: Travel
Status: Open
Qty: 150
💵
2 Expenses Added Feb 23, 7:17 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Konstantin Barsky
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 7d 7h, 0m
2.6 business days
⏱️
2 Labor Added Feb 25, 2:26 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 19h
2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 0h
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m

Bottlenecks

Entered
Duration: 12.4 business days (threshold: 4.0 business hours)
Exceeded by 11.9 business days
Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Tech Off Site
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Feb 16, 8:00 AM
Created
Aug 8, 4:57 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03116647 Labor Open 2 $0.00 Feb 23, 5:21 PM
WL-03116651 Labor Open 1 $95.00 Feb 23, 5:24 PM
WL-03116652 Labor Open 2 $155.00 Feb 23, 5:24 PM
WL-03116706 Travel Open 150 $0.00 Feb 23, 5:45 PM
WL-03116844 Expenses Open 1 $0.00 Feb 23, 7:17 PM
WL-03119665 Labor Open 0.016666666666667 $38.00 Feb 25, 2:26 PM

Details