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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01296811 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Reston Hospital — 1850 Town Center Pkwy, Reston VA, 20190

Aug 8, 2025 → Oct 29, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 14, 2025
✗ SLA Missed (47 biz days late)
Active: 51 biz days
Paused: 5 biz days
🕐 Clock stopped: Completed (Oct 29, 2025)
▶ Clock Running
Status: Created
Aug 8 → Aug 12, 2025
2 business days (counted)
Running total: 2 of ? biz days used
⏸5d
⏸ Clock Paused
Status: Ready for Release
Aug 12 → Aug 19, 2025
5 business days (not counted)
45d
▶ Clock Running
Status: Assigned
Aug 19 → Oct 23, 2025
45 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 23 → Oct 24, 2025
1 business day (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Entered
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 24 → Oct 29, 2025
3 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 51 of ? biz days used
Created: Aug 8, 2025 Completed: Oct 29, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Aug 8 → Aug 12 Created ▶ Running 2 2
Aug 12 → Aug 19 Ready for Release ⏸ Paused 5 —
Aug 19 → Oct 23 Assigned ▶ Running 45 47
Oct 23 → Oct 24 Scheduled ▶ Running 1 48
Oct 24 → Oct 24 Entered ▶ Running 0 48
Oct 24 → Oct 29 Scheduled ▶ Running 3 51
Oct 29 → Oct 29 Tech On Site ▶ Running 0 51
Dispatch 2.8d
Holding 6.0d (excluded)
Coordinators 52.0d
Field Work 0.5d
Billing 1.5d
✗ SLA Missed
Dispatch
2.8 days
Over SLA
Holding (excluded from total)
6.0 days
Coordinators
52.0 days
Over SLA
Field Work
0.5 days
Billing
1.5 days
Over SLA
Created: Aug 8, 2025 Due: Aug 14, 2025 Completed: Oct 29, 2025 (75 days late)
📅
56.4 days Total Age
⏱️
46.0d in Assigned Longest Stage
🔄
11 transitions Status Changes
⚠️
50.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 208 days old
🚨
Primary Delay 46.0 days stuck in "Assigned"
⏱️
Total Delay 50.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.8d / 0.5d SLA
Ready for Release
6.0d
Assigned
46.0d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/24/2025 RFosbury - request to reset and Philips created new PWO-13778287/EWO: WO-01311166. New WO is now assigned to Allan K.

10/23/2025 RFosbury - dispatching to Fady M per Fady M .

10/16/2025 RFosbury Fady contining to work with poc to retirve PO Fady emailed Almonte, Claritza <Claritza.Almonte@gehealthcare.com>

09/29/2025 Cever per Fady working with poc to retirve PO Fady emailed Almonte, Claritza <Claritza.Almonte@gehealthcare.com>

09/08/2025 Cever Fady sent to Almonte, Claritza <claritza.almonte@gehealthcare.com> requesting PO and attached the quote to the email

08/25/2025 Cever Fady sent to Almonte, Claritza <claritza.almonte@gehealthcare.com> requesting PO and attached the quote to the email

08/22/2025 Cever emailed Almonte, Claritza <claritza.almonte@gehealthcare.com> advising device needs repaired added Fady for help with getting PO

08/12/2025 Cever device needs repaired before PM can be completed. will schedule both together

08/08/2025 JRolston - Created follow-up for completion of PM. Unable to complete as unit needed repairs completed before PM implementation. Previous WO-01295033.

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
Cusotmer requesting PM on a device -201016042
📄 Description
V60 Ventilator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📋
Work Order Created Aug 8, 5:06 PM
Work Order: WO-01296811
Type: Preventive Maintenance
Priority: PC
⏳ 2.9 business days
✅
Status: Ready for Release by Cristina Everetts Aug 12, 10:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 3d 17h
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Aug 19, 10:13 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 6d 23h
🚨 46.0 business days
📅
▶
3 Dispatch Scheduled Oct 23, 9:23 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rich Fosbury
From: Assigned
To: Scheduled
Duration in Previous: 64d 23h
👷
Technician Assigned by Rich Fosbury
Technician: Fady Messak
🆕
Status: Entered by Fady Messak Oct 24, 5:56 AM
From: Scheduled
To: Entered
Duration in Previous: 20h 32m
👷
▶
3 Technician Assigned Oct 24, 9:08 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-10-24T13:45:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 3h 12m
📅
Dispatch Scheduled by Rich Fosbury Oct 24, 9:45 AM
Scheduled For: 2025-10-29T13:45:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Allan Klus Oct 29, 1:24 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 4h
⏱️
▶
2 Labor Added Oct 29, 2:36 PM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 1h 12m
⏱️
Labor Added Oct 29, 4:41 PM
Type: Labor
Status: Open
Qty: 1.75
⏱️
▶
2 4x Labor Added Oct 29, 5:12 PM
4x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Allan Klus
From: Completed, Tech Off Site
To: Tech Off Site, Closed
Duration in Previous: 2h 36m, 0m
⏱️
▶
2 Labor Added Oct 30, 9:17 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 7m
📄
Status: Ready to Bill by Timothy Amburgey Oct 30, 3:45 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 24m
💰
Status: Invoiced by Josh Longway Oct 31, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 15m
🚨 52.0 business days
🧾
Invoice Created Jan 20, 10:53 AM
Invoice Number: SM-245207

Bottlenecks

Entered
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Assigned
Duration: 46.0 business days (threshold: 4.0 business hours)
Exceeded by 45.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Oct 29, 9:45 AM
Created
Aug 8, 5:06 PM
Invoice #
SM-245207

Work Details (7)

Name Type Status Qty Amount Date
WL-02988154 Labor Open 1.25 $150.00 Oct 29, 2:36 PM
WL-02988482 Labor Open 1.75 $155.00 Oct 29, 4:41 PM
WL-02988562 Labor Open 0.75 $0.00 Oct 29, 5:12 PM
WL-02988563 Expenses Open 1 $0.00 Oct 29, 5:12 PM
WL-02988564 Expenses Open 1 $0.00 Oct 29, 5:12 PM
WL-02988565 Travel Open 62 $0.00 Oct 29, 5:12 PM
WL-02989516 Labor Open 0.016666666666667 $38.00 Oct 30, 9:17 AM

Details