Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01296851 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Providence Portland Medical Center — 4805 NE Glisan Street, Portland OR, 97213

Aug 10, 2025 → Nov 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (48 biz days late)
Active: 64 biz days
🕐 Clock stopped: Completed (Nov 10, 2025)
▶ Clock Running
Status: Created
Aug 10 → Aug 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 10 → Aug 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
14d
▶ Clock Running
Status: Ready for Scheduling
Aug 10 → Aug 28, 2025
14 business days (counted)
Running total: 14 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Aug 28 → Sep 22, 2025
16 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 30 of ? biz days used
34d
▶ Clock Running
Status: Scheduled
Sep 22 → Nov 10, 2025
34 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Completed
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Closed
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 64 of ? biz days used
Created: Aug 10, 2025 Completed: Nov 10, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Aug 10 → Aug 10 Created ▶ Running 0 0
Aug 10 → Aug 10 Scheduled ▶ Running 0 0
Aug 10 → Aug 28 Ready for Scheduling ▶ Running 14 14
Aug 28 → Sep 22 Scheduled ▶ Running 16 30
Sep 22 → Sep 22 Ready for Scheduling ▶ Running 0 30
Sep 22 → Nov 10 Scheduled ▶ Running 34 64
Nov 10 → Nov 10 Completed ▶ Running 0 64
Nov 10 → Nov 10 Closed ▶ Running 0 64
Nov 10 → Nov 10 Scheduled ▶ Running 0 64
Coordinators 64.4d
Billing 1.8d
✗ SLA Missed
Coordinators
64.4 days
Over SLA
Billing
1.8 days
Created: Aug 10, 2025 Due: Dec 31, 2025 Completed: Nov 10, 2025 (51 days early)
📅
64.0 days Total Age
⏱️
34.0d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
60.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
31 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Nov 2, 2025
Visit 2 Nov 3, 2025
Visit 3 Nov 4, 2025
Visit 4 Nov 5, 2025
Visit 5 Nov 6, 2025
Visit 6 Nov 7, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 206 days old
🚨
Primary Delay 34.0 days stuck in "Scheduled"
⏱️
Total Delay 60.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
13.2d / 1.0d SLA
Scheduled
51.2d / 2.0d SLA
Closed
3.7d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
1.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/10/2025 1909 ack msg; LM w/RA, MF, LH, GS, LS, CW; 8/12/2025 1253 LM w/Sean re NAR; 8/27/2025 NNL Mon 12p - 4p Tue - Thur 7a - 3p Fri 7a - 11a ; 1501 JaB avail; 1620 LM w/Sean re cnfm; 1651 Sean cnfm; 1853 ack cnfm; LM w/JaB; 1920 JaB ack cnfm; 9/22/25 1454 Sean offers double shift on Tue; LM w/JBu; 1559 JBu okay with chg; LM w/Sean re cnfm; 1621 JBu ack cnfm

Timeline

📋
▶
2 Work Order Created Aug 10, 5:09 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🚨 13.0 business days
👷
▶
2 Technician Assigned Aug 27, 8:59 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 17d 3h
🚨 17.4 business days
📅
Status: Ready for Scheduling by Wayne Rush Sep 22, 4:08 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 25d 19h
🗓️
Status: Scheduled by Wayne Rush Sep 22, 4:22 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 14m
🚨 30.0 business days
⏱️
▶
3 Labor Added Nov 3, 2:29 PM
Labor Added → 7x Expenses Added → 5x Expenses Added
💵
7x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 7x Expenses Added Nov 3, 2:35 PM
7x Expenses Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 3
⏳ 2.0 business days
⏱️
2x Labor Added Nov 4, 10:22 PM
Type: Labor
Status: Open
Qty: 6, 1
⏳ 2.2 business days
⏱️
2x Labor Added Nov 6, 12:45 PM
Type: Labor
Status: Open
Qty: 8
⏳ 2.0 business days
⏱️
2x Labor Added Nov 8, 3:41 AM
Type: Labor
Status: Open
Qty: 4, 12
💵
2x Expenses Added Nov 8, 3:49 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 0.0 business days
✔️
Status: Completed by Jacqueline Burns Nov 9, 11:36 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 48d 8h, 0m
🗓️
Status: Scheduled by Kim Witt Nov 10, 11:26 AM
From: Closed
To: Scheduled
Duration in Previous: 11h 49m
⏱️
Labor Added Nov 10, 12:05 PM
Type: Labor
Status: Open
Qty: 8
⏱️
Labor Added Nov 10, 12:52 PM
Type: Labor
Status: Open
Qty: 8
✔️
Status: Completed by Jacqueline Burns Nov 10, 1:03 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1h 36m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Wayne Rush Nov 13, 12:13 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 23h
📨
Status: Invoice Pending by Timothy Amburgey Nov 13, 12:27 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 13m
⏳ 2.0 business days
💰
Status: Invoiced by Timothy Amburgey Nov 14, 12:51 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 0h
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:52 PM
Invoice Number: SM-246422

Bottlenecks

Ready for Scheduling
Duration: 13.1 business days (threshold: 1.0 business days)
Exceeded by 12.1 business days
Scheduled
Duration: 17.0 business days (threshold: 2.0 business days)
Exceeded by 15.0 business days
Scheduled
Duration: 34.0 business days (threshold: 2.0 business days)
Exceeded by 32.0 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Jacqueline Burns
Scheduled
Nov 3, 1:00 PM
Created
Aug 10, 5:09 PM
Invoice #
SM-246422

Work Details (31)

Name Type Status Qty Amount Date
WL-02994123 Labor Open 4 $817.00 Nov 3, 2:29 PM
WL-02994131 Expenses Open 1 $560.71 Nov 3, 2:32 PM
WL-02994134 Expenses Open 1 $52.00 Nov 3, 2:33 PM
WL-02994135 Expenses Open 1 $52.00 Nov 3, 2:33 PM
WL-02994136 Expenses Open 1 $52.00 Nov 3, 2:33 PM
WL-02994138 Expenses Open 1 $52.00 Nov 3, 2:33 PM
WL-02994137 Expenses Open 1 $52.00 Nov 3, 2:33 PM
WL-02994133 Expenses Open 1 $52.00 Nov 3, 2:33 PM
WL-02994144 Expenses Open 1 $180.68 Nov 3, 2:34 PM
WL-02994141 Expenses Open 1 $180.68 Nov 3, 2:34 PM
WL-02994142 Expenses Open 1 $180.68 Nov 3, 2:34 PM
WL-02994143 Expenses Open 1 $180.68 Nov 3, 2:34 PM
WL-02994145 Expenses Open 1 $180.68 Nov 3, 2:34 PM
WL-02994152 Expenses Open 1 $63.00 Nov 3, 2:35 PM
WL-02994149 Expenses Open 1 $63.00 Nov 3, 2:35 PM
WL-02994150 Expenses Open 1 $63.00 Nov 3, 2:35 PM
WL-02994151 Expenses Open 1 $63.00 Nov 3, 2:35 PM
WL-02994153 Expenses Open 1 $63.00 Nov 3, 2:35 PM
WL-02994156 Travel Open 30 $21.00 Nov 3, 2:36 PM
WL-02994157 Travel Open 30 $21.00 Nov 3, 2:36 PM
WL-02994160 Labor Open 3 $120.00 Nov 3, 2:37 PM
WL-02996555 Labor Open 6 $817.00 Nov 4, 10:22 PM
WL-02996556 Labor Open 1 $817.00 Nov 4, 10:22 PM
WL-02998502 Labor Open 8 $817.00 Nov 6, 12:45 PM
WL-02998503 Labor Open 8 $817.00 Nov 6, 12:45 PM
WL-03001065 Labor Open 4 $817.00 Nov 8, 3:41 AM
WL-03001066 Labor Open 12 $480.00 Nov 8, 3:41 AM
WL-03001067 Expenses Open 1 $270.85 Nov 8, 3:49 AM
WL-03001068 Expenses Open 1 $37.01 Nov 8, 3:49 AM
WL-03002033 Labor Open 8 $320.00 Nov 10, 12:05 PM
WL-03002090 Labor Open 8 $76.00 Nov 10, 12:52 PM

Details