Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01296856 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Providence Portland Medical Center — 4805 NE Glisan Street, Portland OR, 97213

Aug 10, 2025 → Nov 17, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (52 biz days late)
Active: 68 biz days
🕐 Clock stopped: Completed (Nov 17, 2025)
▶ Clock Running
Status: Created
Aug 10 → Aug 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 10 → Aug 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
47d
▶ Clock Running
Status: Ready for Scheduling
Aug 10 → Oct 16, 2025
47 business days (counted)
Running total: 47 of ? biz days used
21d
▶ Clock Running
Status: Scheduled
Oct 16 → Nov 17, 2025
21 business days (counted)
Running total: 68 of ? biz days used
Created: Aug 10, 2025 Completed: Nov 17, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 10 → Aug 10 Created ▶ Running 0 0
Aug 10 → Aug 10 Scheduled ▶ Running 0 0
Aug 10 → Oct 16 Ready for Scheduling ▶ Running 47 47
Oct 16 → Nov 17 Scheduled ▶ Running 21 68
Coordinators 68.1d
Field Work 0.6d
Billing 1.6d
✗ SLA Missed
Coordinators
68.1 days
Over SLA
Field Work
0.6 days
Billing
1.6 days
Created: Aug 10, 2025 Due: Dec 31, 2025 Completed: Nov 17, 2025 (44 days early)
📅
68.0 days Total Age
⏱️
46.1d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
67.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
32 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Nov 11, 2025
Visit 2 Nov 12, 2025
Visit 3 Nov 13, 2025
Visit 4 Nov 14, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 206 days old
🚨
Primary Delay 46.1 days stuck in "Ready for Scheduling"
⏱️
Total Delay 67.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
46.1d / 1.0d SLA
Scheduled
22.0d / 2.0d SLA
Completed
0.6d / 1.0d SLA
Closed
3.8d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/10/2025 1909 ack msg; LM w/RA, MF, LH, GS, LS, CW; 10/15/2025 1517 AL avail; 1643 LM w/Sean re cnfm; 2025 Sean cnfm; ack cnfm; LM w/AL; 2031 AL ack cnfm

Timeline

📋
▶
2 Work Order Created Aug 10, 5:11 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🚨 46.0 business days
🗓️
▶
2 Status: Scheduled Oct 15, 8:32 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Ashley Louis
🚨 21.6 business days
💵
6x Expenses Added Nov 17, 12:25 AM
Type: Expenses, Travel
Status: Open
Qty: 1, 13
⏱️
▶
3 3x Labor Added Nov 17, 7:32 AM
3x Labor Added → 2x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 8, 0.016666666666667
⏱️
▶
3 6x Labor Added Nov 17, 7:37 AM
6x Labor Added → 3x Expenses Added → Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Ashley Louis Nov 17, 7:44 AM
From: Scheduled
To: Completed
Duration in Previous: 32d 12h
💵
9x Expenses Added Nov 17, 8:23 AM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Caitlin Mcgee Nov 17, 12:13 PM
From: Completed
To: Closed
Duration in Previous: 4h 29m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Nov 20, 2:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 1h
📨
Status: Invoice Pending by Hannah Shaw Nov 20, 5:03 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 51m
💰
Status: Invoiced by Timothy Amburgey Nov 21, 12:52 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 19h 49m
🚨 10.0 business days
🧾
Invoice Created Dec 8, 4:22 PM
Invoice Number: 247111

Bottlenecks

Ready for Scheduling
Duration: 46.1 business days (threshold: 1.0 business days)
Exceeded by 45.1 business days
Scheduled
Duration: 22.0 business days (threshold: 2.0 business days)
Exceeded by 20.0 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Ashley Louis
Scheduled
Nov 12, 8:00 AM
Created
Aug 10, 5:11 PM
Invoice #
247111

Work Details (32)

Name Type Status Qty Amount Date
WL-03009403 Expenses Open 1 $52.00 Nov 17, 12:25 AM
WL-03009402 Expenses Open 1 $52.00 Nov 17, 12:25 AM
WL-03009401 Expenses Open 1 $52.00 Nov 17, 12:25 AM
WL-03009404 Expenses Open 1 $52.00 Nov 17, 12:25 AM
WL-03009405 Travel Open 13 $9.10 Nov 17, 12:25 AM
WL-03009406 Travel Open 13 $9.10 Nov 17, 12:25 AM
WL-03009585 Labor Open 11.5 $460.00 Nov 17, 7:32 AM
WL-03009586 Labor Open 0.5 $20.00 Nov 17, 7:32 AM
WL-03009587 Labor Open 8 $817.00 Nov 17, 7:32 AM
WL-03009589 Labor Open 0.5 $20.00 Nov 17, 7:33 AM
WL-03009588 Labor Open 0.5 $20.00 Nov 17, 7:33 AM
WL-03009590 Labor Open 8 $817.00 Nov 17, 7:34 AM
WL-03009591 Labor Open 0.016666666666667 $817.00 Nov 17, 7:34 AM
WL-03009594 Labor Open 0.5 $20.00 Nov 17, 7:37 AM
WL-03009596 Labor Open 4 $817.00 Nov 17, 7:37 AM
WL-03009593 Labor Open 8 $76.00 Nov 17, 7:37 AM
WL-03009597 Labor Open 0.5 $20.00 Nov 17, 7:37 AM
WL-03009598 Labor Open 10 $400.00 Nov 17, 7:37 AM
WL-03009595 Labor Open 0.5 $20.00 Nov 17, 7:37 AM
WL-03009599 Expenses Open 1 $197.00 Nov 17, 7:40 AM
WL-03009600 Expenses Open 1 $197.00 Nov 17, 7:40 AM
WL-03009601 Expenses Open 1 $197.01 Nov 17, 7:40 AM
WL-03009602 Expenses Open 1 $549.35 Nov 17, 7:42 AM
WL-03009614 Expenses Open 1 $45.40 Nov 17, 8:23 AM
WL-03009615 Expenses Open 1 $18.00 Nov 17, 8:23 AM
WL-03009616 Expenses Open 1 $23.92 Nov 17, 8:23 AM
WL-03009617 Expenses Open 1 $20.92 Nov 17, 8:23 AM
WL-03009618 Expenses Open 1 $21.04 Nov 17, 8:23 AM
WL-03009619 Expenses Open 1 $22.08 Nov 17, 8:23 AM
WL-03009620 Expenses Open 1 $21.96 Nov 17, 8:23 AM
WL-03009621 Expenses Open 1 $33.95 Nov 17, 8:23 AM
WL-03009622 Expenses Open 1 $77.98 Nov 17, 8:23 AM

Details