Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01296857 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Providence Portland Medical Center — 4805 NE Glisan Street, Portland OR, 97213

Aug 10, 2025 → Nov 16, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (52 biz days late)
Active: 68 biz days
🕐 Clock stopped: Completed (Nov 17, 2025)
▶ Clock Running
Status: Created
Aug 10 → Aug 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 10 → Aug 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
47d
▶ Clock Running
Status: Ready for Scheduling
Aug 10 → Oct 16, 2025
47 business days (counted)
Running total: 47 of ? biz days used
21d
▶ Clock Running
Status: Scheduled
Oct 16 → Nov 17, 2025
21 business days (counted)
Running total: 68 of ? biz days used
Created: Aug 10, 2025 Completed: Nov 17, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 10 → Aug 10 Created ▶ Running 0 0
Aug 10 → Aug 10 Scheduled ▶ Running 0 0
Aug 10 → Oct 16 Ready for Scheduling ▶ Running 47 47
Oct 16 → Nov 17 Scheduled ▶ Running 21 68
Coordinators 67.5d
Billing 1.6d
✗ SLA Missed
Coordinators
67.5 days
Over SLA
Billing
1.6 days
Created: Aug 10, 2025 Due: Dec 31, 2025 Completed: Nov 17, 2025 (44 days early)
📅
67.5 days Total Age
⏱️
46.1d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
67.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Nov 11, 2025
Visit 2 Nov 12, 2025
Visit 3 Nov 13, 2025
Visit 4 Nov 14, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 206 days old
🚨
Primary Delay 46.1 days stuck in "Ready for Scheduling"
⏱️
Total Delay 67.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
46.1d / 1.0d SLA
Scheduled
21.5d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/10/2025 1909 ack msg; LM w/RA, MF, LH, GS, LS, CW; 8/12/2025 1253 LM w/Sean re NAR; 8/12/2025 1253 LM w/Sean re NAR; 1457 SC avail W-Th; 1638 LM w/Sean re cnfm; 2025 Sean cnfm; ack cnfm; LM w/SC; 2036 SC ack cnfm

Timeline

📋
▶
2 Work Order Created Aug 10, 5:12 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🚨 46.0 business days
🗓️
▶
2 Status: Scheduled Oct 15, 8:37 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Sean Critzman
🚨 19.4 business days
🚗
▶
2 12x Travel Added Nov 12, 10:00 AM
12x Travel Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 4
⏱️
2x Labor Added Nov 12, 10:06 AM
Type: Labor
Status: Open
Qty: 4, 8
⏳ 3.0 business days
⏱️
▶
2 Labor Added Nov 16, 10:15 PM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 13, 15
✔️
Status: Completed by Sean Critzman Nov 16, 10:40 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 32d 3h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Nov 20, 2:12 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 15h
📨
Status: Invoice Pending by Hannah Shaw Nov 20, 5:03 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 50m
💰
Status: Invoiced by Timothy Amburgey Nov 21, 12:52 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 19h 49m
🚨 10.0 business days
🧾
Invoice Created Dec 8, 4:22 PM
Invoice Number: 247111

Bottlenecks

Ready for Scheduling
Duration: 46.1 business days (threshold: 1.0 business days)
Exceeded by 45.1 business days
Scheduled
Duration: 21.5 business days (threshold: 2.0 business days)
Exceeded by 19.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Sean Critzman
Scheduled
Nov 12, 8:00 AM
Created
Aug 10, 5:12 PM
Invoice #
247111

Work Details (18)

Name Type Status Qty Amount Date
WL-03004345 Travel Open 35 $24.50 Nov 12, 10:00 AM
WL-03004346 Travel Open 35 $24.50 Nov 12, 10:00 AM
WL-03004332 Expenses Open 1 $680.75 Nov 12, 10:00 AM
WL-03004333 Expenses Open 1 $229.27 Nov 12, 10:00 AM
WL-03004334 Expenses Open 1 $229.27 Nov 12, 10:00 AM
WL-03004335 Expenses Open 1 $229.28 Nov 12, 10:00 AM
WL-03004336 Expenses Open 1 $52.00 Nov 12, 10:00 AM
WL-03004337 Expenses Open 1 $52.00 Nov 12, 10:00 AM
WL-03004338 Expenses Open 1 $52.00 Nov 12, 10:00 AM
WL-03004339 Expenses Open 1 $52.00 Nov 12, 10:00 AM
WL-03004340 Expenses Open 1 $36.00 Nov 12, 10:00 AM
WL-03004341 Expenses Open 1 $170.71 Nov 12, 10:00 AM
WL-03004360 Labor Open 4 $817.00 Nov 12, 10:05 AM
WL-03004363 Labor Open 4 $817.00 Nov 12, 10:06 AM
WL-03004364 Labor Open 8 $76.00 Nov 12, 10:06 AM
WL-03009380 Labor Open 8 $817.00 Nov 16, 10:15 PM
WL-03009384 Labor Open 13 $520.00 Nov 16, 10:18 PM
WL-03009386 Labor Open 15 $600.00 Nov 16, 10:19 PM

Details