Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (8 biz days late)
Active: 21 biz days
🕐 Clock stopped: Completed (Sep 12, 2025)
▶ Clock Running
Status: Created
Aug 13 → Aug 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
21d
▶ Clock Running
Status: Assigned
Aug 13 → Sep 12, 2025
21 business days (counted)
Running total: 21 of ? biz days used
Created: Aug 13, 2025Completed: Sep 12, 2025
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Aug 13 → Aug 13
Created
▶ Running
0
0
Aug 13 → Sep 12
Assigned
▶ Running
21
21
Dispatch0.0d
Coordinators22.0d
Field Work0.0d
Billing1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
22.0 days
Over SLA
Field Work
0.0 days
Billing
1.0 days
Created: Aug 13, 2025
Due: Sep 13, 2025
Completed: Sep 10, 2025 (3 days early)
📅
20.0 daysTotal Age
⏱️
22.0d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
21.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 203 days old
🚨
Primary Delay22.0 days stuck in "Assigned"
⏱️
Total Delay21.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
22.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Perform Bench Repair/PM: Evaluated, unit passed calibration, but gain high.
9/10/25 Started tear down unit, clean vacuum system, replace all O-ring, plunger seal,
internal leak valve, internal calibrated leak. clean inside spec-tube body, ion chamber, ion support pole, replace new filament, metal gasket, retorque spec-tube header. Started up unit,
Perform fine test procedure, record parameter, chart record MDL/Helium stability. Unit leak check ok shut off unit, pack it up, ship unit back to customer.
🔍Technician Findings
Repair/PM
⚠️Problem Description
Note
11.08.2025 10:45:27 JENNINGSM
Bench repair - reroute to 98004236
____________________
Note
11.08.2025 09:11:13 WIGEORGE
customer claims sticks in test range.
____________________
Note
06.01.2025 11:21:38 WF-BATCH
Agent: PIERCEB Timestamp: 2025-01-06 10:21:30
Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004236
📄Description
VS BR15 Bench Mount Leak Detector
📞Call Description
VPD Bench Repair Entitled
Timeline
📋
▶
3
Work Order Created Aug 13, 10:47 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:a0hF0000002XLPBIA4, Minh Huynh
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
🚨22.0 business days
🔩
5x Parts Added Sep 12, 10:00 AM
Type:Parts
Status:Open
Qty:1
⏱️
▶
2
Labor Added Sep 12, 10:31 AM
Labor Added → Status: Completed
✔️
Status: Completed by Minh Huynh
From:Assigned
To:Completed
Duration in Previous:29d 23h
🏁
Status: Closed by Minh HuynhSep 12, 10:42 AM
From:Completed
To:Closed
Duration in Previous:9m
⏳1.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARASep 14, 6:26 AM
From:Closed
To:Ready to Bill
Duration in Previous:1d 19h
⏳1.0 business days
📨
Status: Invoice Pending by Hannah ShawSep 15, 12:58 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1d 6h
💰
Status: Invoiced by Hannah ShawSep 15, 1:06 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:7m
⏳3.0 business days
🧾
Invoice Created Sep 17, 9:24 PM
Invoice Number:SM-240959
Bottlenecks
Assigned
Duration: 22.0 business days (threshold: 4.0 business hours)