Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (25 biz days late)
🕐 Clock stopped: Completed (Oct 7, 2025)
▶ Clock Running
Status: Created
Aug 13 → Aug 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
34d
▶ Clock Running
Status: Assigned
Aug 13 → Oct 1, 2025
34 business days (counted)
Running total: 34 of ? biz days used
4d
▶ Clock Running
Status: Tech On Site
Oct 1 → Oct 7, 2025
4 business days (counted)
Running total: 38 of ? biz days used
Created: Aug 13, 2025
Completed: Oct 7, 2025
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Aug 13 → Aug 13 |
Created |
▶ Running
|
0 |
0 |
| Aug 13 → Oct 1 |
Assigned |
▶ Running
|
34 |
34 |
| Oct 1 → Oct 7 |
Tech On Site |
▶ Running
|
4 |
38 |
Coordinators
35.0 days
Over SLA
Field Work
5.2 days
Over SLA
Created: Aug 13, 2025
Due: Sep 13, 2025
Completed: Oct 7, 2025 (23 days late)
⏱️
35.0d in Assigned
Longest Stage
🔄
8 transitions
Status Changes
⚠️
41.3d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Charles Sellon — scheduling delays attributed to technician, not coordinators
Visit 1
Oct 1, 2025
Visit 2
Oct 7, 2025
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
35.0 days stuck in "Assigned"
⏱️
Total Delay
41.3 business days over SLA thresholds
SLA vs Actual Time by Status
Assigned
35.0d
/ 0.5d SLA
Tech On Site
5.0d
/ 1.0d SLA
Completed
0.2d
/ 1.0d SLA
Ready to Bill
0.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
10/1/2025 Tested on bench. Filament 1 burned out. Cleaned spectube and replaced filament. Restarted. Calibrated. Filament 1 burned out, replaced ion source again.
10/7/2025 Retested, Tagged and boxed.
⚠️
Problem Description
Approval Note
13.08.2025 09:55:21 WIGEORGE
98004236rian Mess
____________________
Note
13.08.2025 09:47:01 WF-BATCH
Agent: WIGEORGE Timestamp: 2025-08-13 09:46:54
gratis bench call following 6007909182; fil 1 not working
📄
Description
Wet 959 leak detector
📞
Call Description
VPD Bench Repair warranty
Timeline
📋
👷
Technician:
Charles Sellon
👷
From:
Entered
To:
Assigned
Duration in Previous:
2m
🔧
From:
Assigned
To:
Tech On Site
Duration in Previous:
48d 21h
⏱️
Type:
Labor, Parts
Status:
Open
Qty:
2, 1
⏱️
✔️
From:
Tech On Site
To:
Completed
Duration in Previous:
6d 3h
🏁
From:
Completed
To:
Closed
Duration in Previous:
1h 22m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
4d 19h
💵
From:
Ready to Bill, Billing Review
To:
Billing Review, Ready to Bill
Duration in Previous:
1d 4h, 0m
📨
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
3m
🧾
Invoice Number:
SM-243462
Bottlenecks
Assigned
Duration: 35.0 business days (threshold: 4.0 business hours)
Exceeded by 34.5 business days
Tech On Site
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
ℹ️ Work Order Details
Technician
Charles Sellon
Work Details (3)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-02956015 |
Labor |
Open |
2 |
$0.00 |
Oct 1, 11:50 AM |
| WL-02956016 |
Parts |
Open |
1 |
$0.00 |
Oct 1, 11:50 AM |
| WL-02961960 |
Labor |
Open |
2 |
$737.00 |
Oct 7, 12:02 PM |