Work Order 360 View

**Non-billable- warranty work**

9/26/25 DPatton - Missing PO & Attachment; No Case# & not quoted. WO has 9.75 hours of travel.

9/25/25 RCook- Per email from NMilanovic, WO can be closed, this portion of the request has been completed. See logged email. Chattered Brandon Green to close WO.

@[Brandon Green]​ Per email from Nick Milanovic/Mopec, this Wo can be closed. Thank you! @[Lawrence Yoder]​ 

9/24/25 RCook- Emailed Nick with location, problem description, tech findings and work performed information and asked how we should proceed. See logged email.

9/24/25 CRamen Emailed Nick/Mopec asking for an update on parts and how to proceed. Logged email response from Nick requesting a report and reached out to Rhea/Steph on that as it is not invoiced yet.

9/17/25 RCook- Emailed Nick/Mopec asking for an update on parts and how to proceed. See logged email.

9/17/2025 Sramen - still no word from Mopec so pushing out another week. RCook to follow up with Nick today and CC me in on the email.

9/9/25 RCook- Received email from Nick stating they are still working with the customer to get a PO to order parts. See logged email.

9/9/25 RCook- Emailed nick Milanovic for an update on parts for this WO. on 9/4/25 CRamen was advised that Mopec was working with the customer to get a PO to order parts.

9/4/2025 CRamen spoke with Nick Milanovic and he said he is working with the customer to get a PO to order parts. 

9/3/2025 CRamen teams messaged LYoder asking if he's talked with Nick for an update with this. LYoder response:i have not heard from nick sense last week, last i knew they were still doing a review of the requested parts being that the customer may have mislead mopec

8/28/2025 Sramen - removed the 8/18 serviced date and pushed the due date to next month. need to follow up with mopec if we dont hear anything by Tuesday.

8/27/25 LY - i actually spoke to nick at mopec. they are working with the customer because what was reported was not what was needed for the repair. i'm waiting to here back from nick on how to proceed

8/27/25 RCook- Sent teams message to LYoder stating: Do you have an update on WO-01297638? 

8/25/25 RCook- Per LYoder is ASC meeting, he will follow up with Brandon on if parts were order through Mopec.

8/25/2025 CRamen BGreen response

8/21/2025 CRamen Chattered Brandon to see if he spoke to Nick yet regarding parts

8/19/2025 CRamen chatter

8/18/2025 CRamen per Brandon evaluation completed

checked hoses and valves. All ok, no breaks or tears.

found fluid all over reservoir and leaking where motor and reservoir are bolted to frame. fluid was also noted to stain the bag covering motor and reservoir on the bottom of backside (the white part) where the reservoir is called Mopec tech support and talked to Nick had me check relief valve, relief valve working as intended. tried to charge unit to check if it would go up and down. unable to tell if unit is charging- LED light is missing from unit. Let unit charge for about a half hour. unit not turning on. Asked customer if unit was plugged in at all since it went down and he said probably not. Batteries most likely bad. tried to call Nick again and left a message that batteries are bad, Led light is missing and that reservoir and motor need changed. have not heard back from Mopec. Parts will need to ordered by them and after speaking to Mopec on what they want to do.

8/14/2025 CRamen scheduled via loggged email. Yes, Monday the 18th between 8-10 is good with us. Please relay to Brandon that he should come to the Receiving entry door, adjacent to the dock. From there he can use the phone and request to see Vince Gerage. In the event he needs to contact Vince, he can be reached at 773-387-3251. Thank you.

9/26/25 DPatton - Missing PO and attachment; no case#. No quote. WO has 9.75 hours of travel

8/14/2025 CRamen left a vm for Jessica to return call with eta on parts for Mopec unit in an attempt to try to get Vincent there this morning before going to Peoria. Also discussed in Teams scheduling chat with LYoder that if parts dont come by the time Vincent gets done with OSH Berwyn to have him do repair in Peoria and circle back to Chicago today for this repair when parts are confirmed received.

8/13/2025 CRamen left a vm for jessica 630-758-2626 and left a vm requesting repair for Thursday 8/14/2025 between 9-11am. Also logged email bjmascarella@giftofhope.org. Placeholder set

8/13 JJ: Urgent! Pls schedule no later than Friday. Need to advise Mopec of scheduled time. Site would prefer to send a different tech from original WO, not required, but preferred.

@Brandon Green​ have you heard back from Nick yet. Whats the status as this was placed into re-schedule and im sure thats incorrect. @David Carvalho​ @Stephanie Ramen​ 

@Brandon Green​ did you talk to Nick about parts yet? @David Carvalho​ @Stephanie Ramen​ 

@Brandon Green​ Per email from Nick Milanovic/Mopec, this Wo can be closed. Thank you! @Lawrence Yoder​