Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01297859 ↗ ServiceMax

PHILIPS HEALTHCARE • Installation • PC

📍 Providence Regional Medical Center — 1820 14th St, Everett WA, 98201

Aug 14, 2025 → Sep 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 19, 2025
✓ SLA Met (56 biz days early)
Active: 30 biz days
🕐 Clock stopped: Completed (Sep 26, 2025)
▶ Clock Running
Status: Created
Aug 14 → Aug 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 15 → Aug 15, 2025
0 business days (counted)
Running total: 1 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Aug 15 → Aug 22, 2025
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Completed
Aug 22 → Aug 23, 2025
0 business days (counted)
Running total: 6 of ? biz days used
4d
▶ Clock Running
Status: Closed
Aug 23 → Aug 28, 2025
4 business days (counted)
Running total: 10 of ? biz days used
14d
▶ Clock Running
Status: Billing Review
Aug 28 → Sep 18, 2025
14 business days (counted)
Running total: 24 of ? biz days used
2d
▶ Clock Running
Status: WO Correction Needed
Sep 18 → Sep 22, 2025
2 business days (counted)
Running total: 26 of ? biz days used
4d
▶ Clock Running
Status: Incomplete
Sep 22 → Sep 26, 2025
4 business days (counted)
Running total: 30 of ? biz days used
Created: Aug 14, 2025 Completed: Sep 26, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Aug 14 → Aug 15 Created ▶ Running 1 1
Aug 15 → Aug 15 Assigned ▶ Running 0 1
Aug 15 → Aug 22 Scheduled ▶ Running 5 6
Aug 22 → Aug 23 Completed ▶ Running 0 6
Aug 23 → Aug 28 Closed ▶ Running 4 10
Aug 28 → Sep 18 Billing Review ▶ Running 14 24
Sep 18 → Sep 22 WO Correction Needed ▶ Running 2 26
Sep 22 → Sep 26 Incomplete ▶ Running 4 30
Dispatch 1.5d
Coordinators 6.0d
Field Work 1.2d
Incomplete 4.2d (excluded)
Billing 33.9d
✓ SLA Met
Dispatch
1.5 days
Over SLA
Coordinators
6.0 days
Over SLA
Field Work
1.2 days
Incomplete (excluded from total)
4.2 days
Billing
33.9 days
Over SLA
Created: Aug 14, 2025 Due: Dec 19, 2025 Completed: Sep 26, 2025 (84 days early)
📅
30.5 days Total Age
⏱️
14.9d in Billing Review Longest Stage
🔄
16 transitions Status Changes
⚠️
31.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
23 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Aug 18, 2025
Visit 2 Aug 19, 2025
Visit 3 Aug 20, 2025
Visit 4 Aug 21, 2025
Visit 5 Aug 22, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 14.9 days stuck in "Billing Review"
⏱️
Total Delay 31.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.5d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Completed
1.2d / 1.0d SLA
Closed
4.1d / 1.0d SLA
Billing Review
14.9d / 2.0d SLA
WO Correction Needed
3.0d
Incomplete
4.2d
Ready to Bill
5.7d / 1.0d SLA
Invoiced
2.0d
Invoice Pending
8.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/21/2025 SRobinson- Created follow up WO as requested. (WO-01298950)

🔧 Work Performed
Inventory/Prep/Build out arms/AP/Label Cables
🔍 Technician Findings
none
⚠️ Problem Description
3rd Party Resource Request Form - 2 Resource(s) PSA project name: Providence Everett 7N Resource Request number: RR-0319474 Site Name: Providence Regional Medical Center Site Address: 14th St 1820 Everett, Washington 98201 Service District HPMW01-1 Project Scope: Add new surveillance and overviews to CPU, add 32 MX 40's. Notes: Inventory/Prep/Build out arms/AP/Label Cables Vendor Credentialing: Vendormate Scheduled Start: 19 Aug 2025 08:00 AM Scheduled End: 19 Dec 2025 Contacts Email: Phone: Project Manager: Travis Merkel travis.merkel@philips.com (206) 771-0847 Lead TC/FSE: Tijan Sonko Tijan.Sonko@philips.com District Manager: Steve McKinley steve.mckinley@philips.com (425) 375-3958 Site Contact: Tom Markham tom.markham@providence.org 360-421-9776 SO or SMA/SES # SO/SMA/SES Description Bundled VAS 6600749232 Patient Information Center iX Expand [X] [X] Resources Requested Skillset Names(s) & Scheduled Dates (if applicable) Resource slot #1 Intermediate Resource slot #2 Intermediate
📄 Description
Philips Installation (EBS Group)
📞 Call Description
Cabling & Installation Request

Timeline

📋
Work Order Created Aug 14, 4:13 PM
Work Order: WO-01297859
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Aug 15, 7:03 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 14h 50m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-08-18T12:00:00.000+0000
💵
2x Expenses Added Aug 15, 12:11 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
💵
5x Expenses Added Aug 19, 8:48 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 62
⏳ 2.4 business days
💵
▶
2 Expenses Added Aug 21, 9:28 PM
Expenses Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
▶
2 2x Labor Added Aug 21, 9:33 PM
2x Labor Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 5x Labor Added Aug 22, 10:33 AM
5x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 11
💵
▶
2 Expenses Added Aug 22, 10:39 AM
Expenses Added → Status: Completed
✔️
Status: Completed by Rodney Charles
From: Scheduled
To: Completed
Duration in Previous: 7d 3h
💵
▶
2 Expenses Added Aug 22, 9:53 PM
Expenses Added → Status: Closed
🏁
Status: Closed by Rodney Charles
From: Completed
To: Closed
Duration in Previous: 11h 14m
⏳ 4.3 business days
💵
Status: Billing Review by Diana Cox Aug 28, 12:36 PM
From: Closed
To: Billing Review
Duration in Previous: 5d 14h
🚨 15.0 business days
✏️
Status: WO Correction Needed by Diana Cox Sep 18, 11:58 AM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 20d 23h
⏳ 3.0 business days
⚠️
Status: Incomplete by Fady Messak Sep 22, 6:18 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 4d 6h
⏳ 4.7 business days
✔️
Status: Completed by Fady Messak Sep 26, 12:30 PM
From: Incomplete
To: Completed
Duration in Previous: 3d 18h
🏁
Status: Closed by Rodney Charles Sep 26, 1:46 PM
From: Completed
To: Closed
Duration in Previous: 1h 16m
📄
Status: Ready to Bill by Timothy Amburgey Sep 26, 2:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 40m
⚠️ 5.5 business days
💰
Status: Invoiced by Josh Longway Oct 3, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 6d 13h
⏳ 2.0 business days
📨
Status: Invoice Pending by Yecenia Campos Oct 6, 2:11 PM
From: Invoiced
To: Invoice Pending
Duration in Previous: 3d 10h
⚠️ 8.0 business days
💵
▶
2 Status: Billing Review Oct 16, 9:08 AM
Status: Billing Review → Status: Invoice Pending
📨
Status: Invoice Pending by Timothy Amburgey
From: Billing Review
To: Invoice Pending
Duration in Previous: 1m
💵
Status: Billing Review by Yecenia Campos Oct 16, 1:00 PM
From: Invoice Pending
To: Billing Review
Duration in Previous: 3h 50m
📨
Status: Invoice Pending by Yecenia Campos Oct 16, 1:06 PM
From: Billing Review
To: Invoice Pending
Duration in Previous: 6m
💰
Status: Invoiced by Timothy Amburgey Oct 16, 1:48 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 41m
🧾
Invoice Created Oct 17, 11:11 AM
Invoice Number: SM-242767

Bottlenecks

Entered
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.8 business hours
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Billing Review
Duration: 14.9 business days (threshold: 2.0 business days)
Exceeded by 12.9 business days
Ready to Bill
Duration: 5.7 business days (threshold: 1.0 business days)
Exceeded by 4.7 business days
Invoice Pending
Duration: 7.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Rodney Charles
Scheduled
Aug 18, 8:00 AM
Created
Aug 14, 4:13 PM
Invoice #
SM-242767

Work Details (23)

Name Type Status Qty Amount Date
WL-02903210 Expenses Open 1 $341.42 Aug 15, 12:11 PM
WL-02903211 Expenses Open 1 $192.92 Aug 15, 12:11 PM
WL-02907546 Expenses Open 1 $55.00 Aug 19, 8:48 PM
WL-02907547 Expenses Open 1 $55.00 Aug 19, 8:48 PM
WL-02907549 Travel Open 62 $0.00 Aug 19, 8:48 PM
WL-02907548 Expenses Open 1 $192.92 Aug 19, 8:48 PM
WL-02907545 Expenses Open 1 $40.00 Aug 19, 8:48 PM
WL-02910835 Expenses Open 1 $55.00 Aug 21, 9:28 PM
WL-02910841 Labor Open 8 $840.00 Aug 21, 9:31 PM
WL-02910843 Labor Open 9.25 $1,050.00 Aug 21, 9:33 PM
WL-02910844 Labor Open 10 $1,050.00 Aug 21, 9:33 PM
WL-02910846 Expenses Open 1 $490.48 Aug 21, 9:35 PM
WL-02910847 Expenses Open 1 $55.00 Aug 21, 9:35 PM
WL-02910848 Expenses Open 1 $6.00 Aug 21, 9:35 PM
WL-02910849 Expenses Open 1 $6.00 Aug 21, 9:35 PM
WL-02911178 Labor Open 12.5 $1,235.00 Aug 22, 10:33 AM
WL-02911179 Expenses Open 1 $192.92 Aug 22, 10:33 AM
WL-02911180 Expenses Open 1 $192.91 Aug 22, 10:33 AM
WL-02911181 Expenses Open 1 $14.81 Aug 22, 10:33 AM
WL-02911182 Travel Open 62 $0.00 Aug 22, 10:33 AM
WL-02911185 Labor Open 11 $1,045.00 Aug 22, 10:34 AM
WL-02911195 Expenses Open 1 $55.00 Aug 22, 10:39 AM
WL-02912128 Expenses Open 1 $75.00 Aug 22, 9:53 PM

Details