📍 SCL Health Montana — 1233 N 30th St, Billings MT, 59101
Aug 18, 2025 → Oct 12, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (53 biz days early)
Active: 6 biz days
Paused: 32 biz days
🕐 Clock stopped: Tech Off Site (Oct 10, 2025)
6d
▶ Clock Running
Status: Created
Aug 18 → Aug 26, 2025
6 business days (counted)
Running total: 6 of ? biz days used
⏸32d
⏸ Clock Paused
Status: Ready for Release
Aug 26 → Oct 10, 2025
32 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 6 of ? biz days used
Created: Aug 18, 2025Tech Off Site: Oct 10, 2025
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Aug 18 → Aug 26
Created
▶ Running
6
6
Aug 26 → Oct 10
Ready for Release
⏸ Paused
32
—
Oct 10 → Oct 10
Scheduled
▶ Running
0
6
Oct 10 → Oct 10
Tech On Site
▶ Running
0
6
Dispatch7.0d
Holding32.7d (excluded)
Coordinators0.1d
Field Work0.7d
Billing1.4d
✓ SLA Met
Dispatch
7.0 days
Over SLA
Holding(excluded from total)
32.7 days
Coordinators
0.1 days
Field Work
0.7 days
Billing
1.4 days
Over SLA
Created: Aug 18, 2025
Due: Dec 31, 2025
Completed: Oct 13, 2025 (79 days early)
📅
39.0 daysTotal Age
⏱️
32.7d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
6.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 198 days old
🚨
Primary Delay32.7 days stuck in "Ready for Release"
⏱️
Total Delay6.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.0d / 0.5d SLA
Ready for Release
32.7d
Scheduled
0.1d / 2.0d SLA
Tech Off Site
0.7d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.7d
Ready to Bill
1.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/10/2025 ALuman - dispaych to Konstantin Barskiy per request
10/08/2025 YEspino Called 307-755-4644 to speak to Courtney Keahey to verify the device in question. Was unable tos peak to her so i left a message.
10/08/2025 YEspino Called 406-237-3545 to speak to Brad Latario to verify the V60 Vent in question. Was unable to speak to him so i left a message.
09/11/2025 ALuman - there is one remaining IP on the case that was previously confirmed. Working to confirm a resource to return
08/18/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01293650) -Follow up notes - CONTINUATION S/N100095014.
-Previous notes -
08/17/2025 K.B. - PWO is waiting for part transfer. Esimate closing PWO 08/18/2025 12pm.
08/01/2025 ALuman - dispatch to Konstabntin Barskiy to complete week of 8/11. Email confirmation sent to Brad
07/28/2025 MHamersley - rec'd email from Brad confirming all devices at Intermountain Health, St Vincent; included POC for scheduling: Kelly Mapston, 406-237-3544, email: Kelly.Mapston@imail.org
07/28/2025 MHamersley - called 406.237.3545, Brad Latario, call went to VM/LM; sent email: brad.latario@imail.org
🔧Work Performed
IMPLEMENTED FCO86600069 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
🔍Technician Findings
IMPLEMENTED FCO86600069 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
⚠️Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄Description
V60 Ventilator
📞Call Description
FCO86600069
📞
Live Call_ Left Message
Completed Oct 9, 2025
10/08/2025 YEspino Called 307-755-4644 to speak to Courtney Keahey to verify the device in question. Was unable tos peak to her so i left a message.
📞
Live Call_ Left Message
Completed Oct 9, 2025
10/08/2025 YEspino Called 406-237-3545 to speak to Brad Latario to verify the V60 Vent in question. Was unable to speak to him so i left a message.