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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298248 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Lewis Gale Hospital Montgomery — 3700 S Main St, Blacksburg VA, 24060

Aug 18, 2025 → Jan 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (234 biz days early)
Active: 103 biz days
Paused: 3 biz days
🕐 Clock stopped: Completed (Jan 25, 2026)
▶ Clock Running
Status: Created
Aug 18 → Aug 19, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 19 → Aug 22, 2025
3 business days (not counted)
22d
▶ Clock Running
Status: Scheduled
Aug 22 → Sep 24, 2025
22 business days (counted)
Running total: 23 of ? biz days used
78d
▶ Clock Running
Status: Ready for Scheduling
Sep 24 → Jan 21, 2026
78 business days (counted)
Running total: 101 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 101 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 21 → Jan 25, 2026
2 business days (counted)
Running total: 103 of ? biz days used
Created: Aug 18, 2025 Completed: Jan 25, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Aug 18 → Aug 19 Created ▶ Running 1 1
Aug 19 → Aug 22 Ready for Release ⏸ Paused 3 —
Aug 22 → Sep 24 Scheduled ▶ Running 22 23
Sep 24 → Jan 21 Ready for Scheduling ▶ Running 78 101
Jan 21 → Jan 21 Assigned ▶ Running 0 101
Jan 21 → Jan 25 Scheduled ▶ Running 2 103
Dispatch 1.6d
Holding 4.0d (excluded)
Coordinators 104.0d
Field Work 2.4d
Billing 1.5d
✓ SLA Met
Dispatch
1.6 days
Over SLA
Holding (excluded from total)
4.0 days
Coordinators
104.0 days
Over SLA
Field Work
2.4 days
Over SLA
Billing
1.5 days
Over SLA
Created: Aug 18, 2025 Due: Dec 31, 2026 Completed: Jan 28, 2026 (337 days early)
📅
109.0 days Total Age
⏱️
78.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
103.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Jan 19, 2026
Visit 2 Jan 21, 2026
Visit 3 Jan 22, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 78.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 103.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.6d / 0.5d SLA
Ready for Release
4.0d
Scheduled
26.0d / 2.0d SLA
Ready for Scheduling
78.0d / 1.0d SLA
Completed
2.4d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/08/2025 RFosbury - ChristopherJohnson@gehealthcare.com stated this is at an offsite location. Working to located and schedule.

09/24/2025 EMartin FSE unable to locate devices when onsite last 

08/22/2025 Cever confirmed inventory replied advising fSE onsite. Gross William - Richmond <William.Gross@HealthTrustPG.com>

MX0015861


🔧 Work Performed
FCO86600072 ANR
🔍 Technician Findings
FCO86600072 ANR
⚠️ Problem Description
V60 / V60 PLUS Ventilator – High Flow Therapy (HFT) Market Removal - US Only
📄 Description
V60 Ventilator
📞 Call Description
FCO86600072

Timeline

📋
Work Order Created Aug 18, 3:23 PM
Work Order: WO-01298248
Type: FCO
Priority: PC
✅
Status: Ready for Release by Cristina Everetts Aug 19, 9:49 AM
From: Entered
To: Ready for Release
Duration in Previous: 18h 26m
⏳ 4.0 business days
👷
▶
3 Technician Assigned Aug 22, 8:30 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-04T18:15:00.000+0000, 2025-09-04T18:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 2d 22h
⚠️ 5.0 business days
📅
Dispatch Scheduled by Erin Martin Aug 28, 4:34 PM
Scheduled For: 2025-09-16T18:00:00.000+0000
⚠️ 5.9 business days
📅
Dispatch Scheduled by Erin Martin Sep 5, 3:16 PM
Scheduled For: 2025-09-23T18:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Cristina Everetts Sep 9, 8:27 AM
Scheduled For: 2025-09-16T18:00:00.000+0000
🚨 12.0 business days
📅
Status: Ready for Scheduling by Erin Martin Sep 24, 7:55 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 33d 11h
🚨 78.5 business days
👷
▶
3 Technician Assigned Jan 21, 8:46 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 118d 13h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-01-21T13:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 6x Labor Added Jan 24, 9:40 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Scheduled
To: Completed
Duration in Previous: 3d 12h
💵
9x Expenses Added Jan 24, 11:11 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 217
⏳ 2.0 business days
🏁
Status: Closed by Raymond Ebanks Jan 27, 10:09 PM
From: Completed
To: Closed
Duration in Previous: 3d 0h
⏳ 2.2 business days
⏱️
Labor Added Jan 29, 11:38 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 29, 11:44 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 13h
📄
Status: Ready to Bill by Timothy Amburgey Jan 29, 3:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 28m
💰
Status: Invoiced by Josh Longway Jan 30, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 47m

Bottlenecks

Entered
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 23.0 business days (threshold: 2.0 business days)
Exceeded by 21.0 business days
Ready for Scheduling
Duration: 78.0 business days (threshold: 1.0 business days)
Exceeded by 77.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Completed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Raymond Ebanks
Scheduled
Jan 21, 8:00 AM
Created
Aug 18, 3:23 PM
Invoice #
N/A

Work Details (16)

Name Type Status Qty Amount Date
WL-03078093 Labor Open 4 $0.00 Jan 24, 9:40 PM
WL-03078094 Labor Open 1 $0.00 Jan 24, 9:40 PM
WL-03078095 Labor Open 2.5 $285.00 Jan 24, 9:40 PM
WL-03078096 Labor Open 1 $465.00 Jan 24, 9:40 PM
WL-03078097 Labor Open 1 $620.00 Jan 24, 9:40 PM
WL-03078098 Labor Open 3.5 $380.00 Jan 24, 9:40 PM
WL-03078163 Expenses Open 1 $0.00 Jan 24, 11:11 PM
WL-03078164 Expenses Open 1 $0.00 Jan 24, 11:11 PM
WL-03078165 Travel Open 217 $0.00 Jan 24, 11:11 PM
WL-03078157 Expenses Open 1 $0.00 Jan 24, 11:11 PM
WL-03078158 Expenses Open 1 $0.00 Jan 24, 11:11 PM
WL-03078159 Expenses Open 1 $0.00 Jan 24, 11:11 PM
WL-03078160 Expenses Open 1 $0.00 Jan 24, 11:11 PM
WL-03078161 Expenses Open 1 $0.00 Jan 24, 11:11 PM
WL-03078162 Expenses Open 1 $0.00 Jan 24, 11:11 PM
WL-03083236 Labor Open 0.016666666666667 $266.00 Jan 29, 11:38 AM

Details