Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298367 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Aug 19, 2025 → Dec 23, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2025
✗ SLA Missed (55 biz days late)
Active: 84 biz days
Paused: 2 biz days
🕐 Clock stopped: Completed (Dec 24, 2025)
▶ Clock Running
Status: Created
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Aug 19 → Aug 21, 2025
2 business days (not counted)
84d
▶ Clock Running
Status: Reschedule
Aug 21 → Dec 24, 2025
84 business days (counted)
Running total: 84 of ? biz days used
Created: Aug 19, 2025 Completed: Dec 24, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 19 → Aug 19 Created ▶ Running 0 0
Aug 19 → Aug 19 Ready for Scheduling ▶ Running 0 0
Aug 19 → Aug 19 Assigned ▶ Running 0 0
Aug 19 → Aug 21 Awaiting Parts ⏸ Paused 2 —
Aug 21 → Dec 24 Reschedule ▶ Running 84 84
Dispatch 0.0d
Material Management 3.0d
Coordinators 84.3d
Billing 5.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
3.0 days
Coordinators
84.3 days
Over SLA
Billing
5.0 days
Over SLA
Created: Aug 19, 2025 Due: Sep 30, 2025 Completed: Dec 24, 2025 (84 days late)
📅
86.4 days Total Age
⏱️
84.0d in Reschedule Longest Stage
🔄
8 transitions Status Changes
⚠️
85.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 197 days old
🚨
Primary Delay 84.0 days stuck in "Reschedule"
⏱️
Total Delay 85.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Awaiting Parts
3.0d / 3.0d SLA
Reschedule
84.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
4.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/19/25 SReich - Originated from an email on case 00520039, no tech name provided.

Account: GE HEALTHCARE

SMC: GE Bed Service T&M 2020 -2025

Order Type: Repair

Due Date: 09/30/2025

Description: Batteries to be changed on all ICU beds

🔧 Work Performed
replace batteries
🔍 Technician Findings
batteries worn
⚠️ Problem Description
Batteries to be changed on all ICU beds
📄 Description
Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)

Timeline

📋
▶
2 Work Order Created Aug 19, 9:30 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 19, 11:07 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 36m
📦
▶
2 Parts Requested Aug 19, 11:45 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by David Carvalho
From: Assigned
To: Awaiting Parts
Duration in Previous: 37m
⏳ 3.0 business days
🔩
▶
2 Parts Added Aug 21, 3:32 PM
Parts Added → Status: Reschedule
🔄
Status: Reschedule by Brittney Burba
From: Awaiting Parts
To: Reschedule
Duration in Previous: 2d 3h
🚨 84.0 business days
⏱️
▶
2 Labor Added Dec 23, 10:30 PM
Labor Added → Status: Completed
✔️
Status: Completed by Scott Roberts
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 124d 7h, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 24, 11:24 AM
From: Closed
To: Ready to Bill
Duration in Previous: 12h 53m
⚠️ 5.0 business days
📨
▶
3 Status: Invoice Pending Dec 31, 4:20 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-250274

Bottlenecks

Reschedule
Duration: 84.0 business days (threshold: 2.0 business days)
Exceeded by 82.0 business days
Ready to Bill
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days

🔗 Related Artifacts

📦
Parts Order 00080239
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Scott R Roberts
Scheduled
N/A
Created
Aug 19, 9:30 AM
Invoice #
SM-250274

Work Details (2)

Name Type Status Qty Amount Date
WL-02910112 Parts Open 2 $0.00 Aug 21, 3:32 PM
WL-03047022 Labor Open 1 $95.00 Dec 23, 10:30 PM

Details