📍 Amphenol Cable and Interconnect — 206 Jones Blvd, Pottstown PA, 19464
Aug 19, 2025 → Sep 15, 2025
✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (12 biz days late)
Active: 21 biz days
🕐 Clock stopped: Completed (Sep 18, 2025)
▶ Clock Running
Status: Created
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
21d
▶ Clock Running
Status: Assigned
Aug 19 → Sep 18, 2025
21 business days (counted)
Running total: 21 of ? biz days used
Created: Aug 19, 2025Completed: Sep 18, 2025
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Aug 19 → Aug 19
Created
▶ Running
0
0
Aug 19 → Sep 18
Assigned
▶ Running
21
21
Dispatch0.0d
Coordinators22.0d
Field Work0.0d
Billing2.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
22.0 days
Over SLA
Field Work
0.0 days
Billing
2.0 days
Over SLA
Created: Aug 19, 2025
Due: Sep 19, 2025
Completed: Sep 15, 2025 (4 days early)
📅
19.0 daysTotal Age
⏱️
22.0d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
23.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 197 days old
🚨
Primary Delay22.0 days stuck in "Assigned"
⏱️
Total Delay23.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
22.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Perform Bench Overhaul: Evaluated, unit has a bad turbo pump.
9/15/25 start tear down, clean valve block, replace all O-ring, plunger seal, internal calibrated leak, exchange turbo pump, IDP3 tip seal. clean inside spec-tube body, ion chamber ion support pole, replace new filament, metal gasket, retorque spec-tube header. Start up unit, perform fine test procedure, record parameter, chart record MDL/Helium
stability, shut off unit, ship it back to customer.
🔍Technician Findings
Bad turbo pump.
⚠️Problem Description
Note
15.08.2025 09:57:19 WF-BATCH
Agent: WIGEORGE Timestamp: 2025-08-15 09:57:13
Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017
Trade services; if a "Request for RA" form is returned with the purchase order, please attach it to the notification e-mail.
System pressure wait.
📄Description
VS PD03 Portable Leak Detector
📞Call Description
VPD Bench Overhaul Trade
Timeline
📋
▶
3
Work Order Created Aug 19, 10:46 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:Minh Huynh
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
🚨22.0 business days
🔩
5x Parts Added Sep 18, 12:54 PM
Type:Parts
Status:Open
Qty:1
⏱️
▶
2
Labor Added Sep 18, 1:17 PM
Labor Added → Status: Completed
✔️
Status: Completed by Minh Huynh
From:Assigned
To:Completed
Duration in Previous:30d 2h
🏁
Status: Closed by Minh HuynhSep 18, 1:24 PM
From:Completed
To:Closed
Duration in Previous:5m
⏳2.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARASep 21, 10:29 AM
From:Closed
To:Ready to Bill
Duration in Previous:2d 21h
⏳2.0 business days
📨
▶
2
Status: Invoice Pending Sep 23, 3:38 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created Sep 24, 10:38 AM
Invoice Number:SM-241826
Bottlenecks
Assigned
Duration: 22.0 business days (threshold: 4.0 business hours)
Exceeded by 21.5 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.6 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)