Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298548 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Springhill Memorial Hospital — 3719 Dauphin St, Mobile AL, 36608

Aug 19, 2025 → Sep 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (320 biz days early)
Active: 19 biz days
🕐 Clock stopped: Completed (Sep 16, 2025)
▶ Clock Running
Status: Created
Aug 19 → Aug 21, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 21 → Aug 22, 2025
1 business day (counted)
Running total: 3 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Aug 22 → Sep 15, 2025
15 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 15 → Sep 16, 2025
1 business day (counted)
Running total: 19 of ? biz days used
Created: Aug 19, 2025 Completed: Sep 16, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 19 → Aug 21 Created ▶ Running 2 2
Aug 21 → Aug 22 Assigned ▶ Running 1 3
Aug 22 → Sep 15 Scheduled ▶ Running 15 18
Sep 15 → Sep 16 Tech On Site ▶ Running 1 19
Dispatch 2.4d
Coordinators 18.0d
Field Work 3.3d
Billing 1.6d
✓ SLA Met
Dispatch
2.4 days
Over SLA
Coordinators
18.0 days
Over SLA
Field Work
3.3 days
Over SLA
Billing
1.6 days
Over SLA
Created: Aug 19, 2025 Due: Dec 31, 2026 Completed: Sep 17, 2025 (470 days early)
📅
20.4 days Total Age
⏱️
16.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
20.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
21 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Samuel Biddie — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 15, 2025
Visit 2 Sep 16, 2025
Visit 3 Sep 17, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 197 days old
🚨
Primary Delay 16.0 days stuck in "Scheduled"
⏱️
Total Delay 20.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.4d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
16.0d / 2.0d SLA
Tech On Site
1.6d / 1.0d SLA
Completed
1.7d / 1.0d SLA
Closed
1.8d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/09/2025 Emartin sent email to daniel.adams@springhill.org advising FSE onsite 09/15/25 to complete devices 09/04/2025 EMartin parts on backorder sent email to daniel.adams@springhill.org advising will provide scheduled date once parts ship

08/21/2025 Emartin device will be completed with repair once repair WO is RFS 

08/19/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01244869) -Follow up notes - [08/19/2025] – Completed this week’s work and closed the PWO. Need a new EMSAR WO and Onsite Philips WO for my return trip when device has been repaired to complete 3 devices. [SEB]


-Previous notes -

07/31/2025 EMartin sent email to daniel.adams@springhill.org advising FSE onsite 08/18/25 to complete devices

06/06/2025 MHamersley - called 251-460-5359, spoke to Megan, she confirmed the EV300 vents at Springhill; (regarding the Battery for the V60 Vent, need to check w/ bio med) sent emails: megan.hambrick@springhill.org ; daniel.adams@springhill.org ; bill.rogers@springhill.org


05/28/2025 YEspino Called 251-344-9630 to verify the 3 EV300 Vents in question. Asked to be transferred over to the biomed dept, Was able to speak to a worker who advised i should call back and ask for Steven Jefferson to be better assisted.


05/23/2025 MHamersley - called 251-344-9630, transferred to Bio Med, call went to VM/LM; called 251-460-5359, Bill is already OOO today; sent f/u email: 

daniel.adams@springhill.org

bill.rogers@springhill.org


05/13/2025 MHamersley - called 251-200-1311, call went to VM/LM, rec'd email from Michael, 5/10/24 stating he has ordered batteries, checking w/him to see if received yet; sent f/u email: michael.carroll@springhil.org


05/09/2025 MHamersley - called 251-460-5359, asked for Bill, person hung up on me; called 251-344-9630, transferred to Resp dept, person hung up on me after stating Bill was OOO today; sent f/u email: bill.rogers@springhill.org


05/01/2025 MHamersley - called 251-460-5359, Bill is OOO; sent f/u email: bill.rogers@springhill.org


4/14/2025 EMartin called 251-460-5359 / Bill he is not in office today advised will be sending email if he can confirm device status update 

02/25/2025 RArnold - Called 251-344-9630 asked for Rt and spoke to Bill. He asked that I send and email with the SN#s he will be POC for scheduling. 

251-460-5359

bill.rogers@springhill.org


02/05/2025 MHamersley - called 251-344-9630, transferred to Bio Med, call went to VM/LM. sent email: daniel.adams@springhill.org


Trilogy EV300 Ventilators: 

H2970019753EB 

H296722347EE5

H303818639CA8

🔧 Work Performed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
🔍 Technician Findings
FCO needed
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Aug 19, 5:03 PM
Work Order: WO-01298548
Type: FCO
Priority: PC
2.9 business days
👷
2 Technician Assigned Aug 21, 10:12 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Entered
To: Assigned
Duration in Previous: 1d 17h
2.0 business days
🗓️
2 Status: Scheduled Aug 22, 11:44 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-09-08T16:00:00.000+0000, 2025-09-08T12:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Erin Martin Sep 4, 10:42 AM
Scheduled For: 2025-09-29T12:00:00.000+0000
4.0 business days
📅
Dispatch Scheduled by Erin Martin Sep 9, 11:47 AM
Scheduled For: 2025-09-15T12:00:00.000+0000
3.0 business days
💵
2x Expenses Added Sep 11, 5:07 PM
Type: Expenses
Status: Open
Qty: 1
2.9 business days
🔧
Status: Tech On Site by Samuel Biddie Sep 15, 3:02 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 24d 3h
⏱️
5x Labor Added Sep 15, 5:51 PM
Type: Labor, Travel
Status: Open
Qty: 4.75, 2, 0.25, 286, 1
💵
Expenses Added Sep 15, 5:58 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Samuel Biddie Sep 16, 2:46 PM
From: Tech On Site
To: Completed
Duration in Previous: 23h 43m
⏱️
6x Labor Added Sep 16, 5:56 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 1.25, 2.25
⏱️
3x Labor Added Sep 16, 6:15 PM
Type: Labor, Expenses
Status: Open
Qty: 1.25
⏱️
3x Labor Added Sep 17, 1:05 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 6, 1, 330
🏁
Status: Closed by Samuel Biddie Sep 17, 1:14 PM
From: Completed
To: Closed
Duration in Previous: 22h 28m
⏱️
2 Labor Added Sep 18, 10:38 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 21h 29m
📄
Status: Ready to Bill by Timothy Amburgey Sep 18, 3:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 47m
💰
Status: Invoiced by Josh Longway Sep 19, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 30m
1.0 business days
🧾
Invoice Created Sep 22, 12:06 AM
Invoice Number: SM-241512

Bottlenecks

Entered
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours
Completed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Samuel Biddie
Scheduled
Sep 15, 8:00 AM
Created
Aug 19, 5:03 PM
Invoice #
SM-241512

Work Details (21)

Name Type Status Qty Amount Date
WL-02932835 Expenses Open 1 $0.00 Sep 11, 5:07 PM
WL-02932836 Expenses Open 1 $0.00 Sep 11, 5:07 PM
WL-02936490 Labor Open 4.75 $0.00 Sep 15, 5:51 PM
WL-02936491 Labor Open 2 $237.50 Sep 15, 5:51 PM
WL-02936492 Labor Open 0.25 $155.00 Sep 15, 5:51 PM
WL-02936493 Travel Open 286 $0.00 Sep 15, 5:51 PM
WL-02936494 Travel Open 1 $0.00 Sep 15, 5:51 PM
WL-02936497 Expenses Open 1 $0.00 Sep 15, 5:58 PM
WL-02937733 Labor Open 0.25 $0.00 Sep 16, 5:56 PM
WL-02937734 Labor Open 1.25 $237.50 Sep 16, 5:56 PM
WL-02937735 Labor Open 2.25 $237.50 Sep 16, 5:56 PM
WL-02937736 Labor Open 0.25 $310.00 Sep 16, 5:56 PM
WL-02937737 Travel Open 2 $0.00 Sep 16, 5:56 PM
WL-02937738 Travel Open 1 $0.00 Sep 16, 5:56 PM
WL-02937757 Labor Open 1.25 $0.00 Sep 16, 6:15 PM
WL-02937758 Expenses Open 1 $0.00 Sep 16, 6:15 PM
WL-02937759 Expenses Open 1 $0.00 Sep 16, 6:15 PM
WL-02938731 Labor Open 6 $0.00 Sep 17, 1:05 PM
WL-02938732 Expenses Open 1 $0.00 Sep 17, 1:05 PM
WL-02938733 Travel Open 330 $0.00 Sep 17, 1:05 PM
WL-02940462 Labor Open 0.016666666666667 $114.00 Sep 18, 10:38 AM

Details