Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298566 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Lone Peak Hospital — 11900 S STATE ST, DRAPER UT, 84020

Aug 19, 2025 → Sep 26, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (18 biz days late)
Active: 27 biz days
🕐 Clock stopped: Completed (Sep 26, 2025)
▶ Clock Running
Status: Created
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 19 → Aug 21, 2025
2 business days (counted)
Running total: 2 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Aug 21 → Aug 27, 2025
4 business days (counted)
Running total: 6 of ? biz days used
20d
▶ Clock Running
Status: Reschedule
Aug 27 → Sep 25, 2025
20 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 25 → Sep 26, 2025
1 business day (counted)
Running total: 27 of ? biz days used
Created: Aug 19, 2025 Completed: Sep 26, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Aug 19 → Aug 19 Created ▶ Running 0 0
Aug 19 → Aug 19 Ready for Scheduling ▶ Running 0 0
Aug 19 → Aug 21 Assigned ▶ Running 2 2
Aug 21 → Aug 27 Scheduled ▶ Running 4 6
Aug 27 → Sep 25 Reschedule ▶ Running 20 26
Sep 25 → Sep 26 Tech On Site ▶ Running 1 27
Dispatch 0.0d
Coordinators 27.3d
Field Work 1.3d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
27.3 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
0.1 days
Created: Aug 19, 2025 Due: Sep 30, 2025 Completed: Sep 26, 2025 (4 days early)
📅
26.8 days Total Age
⏱️
20.4d in Reschedule Longest Stage
🔄
8 transitions Status Changes
⚠️
23.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Justin Armas — scheduling delays attributed to technician, not coordinators
Visit 1 Aug 25, 2025
Visit 2 Sep 25, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 197 days old
🚨
Primary Delay 20.4 days stuck in "Reschedule"
⏱️
Total Delay 23.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.1d / 0.5d SLA
Scheduled
4.7d / 2.0d SLA
Reschedule
20.4d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08.27.25- NWillick- JArmas CNL

🔧 Work Performed
8/25/25 - CNL Performed PM
🔍 Technician Findings
Needs PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Aug 19, 6:00 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jennifer Johnson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 19, 7:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 0m
⏳ 2.6 business days
🗓️
▶
2 Status: Scheduled Aug 21, 2:19 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-08-25T16:00:00.000+0000
⚠️ 5.0 business days
⏱️
5x Labor Added Aug 27, 11:31 AM
Type: Labor, Expenses
Status: Open
Qty: 0.25, 1
🔄
Status: Reschedule by Nicholas Willick Aug 27, 4:54 PM
From: Scheduled
To: Reschedule
Duration in Previous: 6d 2h
🚨 20.9 business days
🔧
Status: Tech On Site by Justin Armas Sep 25, 2:16 PM
From: Reschedule
To: Tech On Site
Duration in Previous: 28d 21h
⏱️
▶
2 Labor Added Sep 26, 12:35 AM
Labor Added → Status: Completed
✔️
Status: Completed by Justin Armas
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 10h 21m, 0m
📄
Status: Ready to Bill by Hannah Shaw Sep 26, 12:44 PM
From: Closed
To: Ready to Bill
Duration in Previous: 12h 6m
📨
Status: Invoice Pending by Hannah Shaw Sep 26, 1:33 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 48m, 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 29, 11:31 AM
Invoice Number: SM-242229

Bottlenecks

Assigned
Duration: 2.1 business days (threshold: 4.0 business hours)
Exceeded by 1.6 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Reschedule
Duration: 20.4 business days (threshold: 2.0 business days)
Exceeded by 18.4 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Justin Armas
Scheduled
N/A
Created
Aug 19, 6:00 PM
Invoice #
SM-242229

Work Details (6)

Name Type Status Qty Amount Date
WL-02916667 Labor Open 0.25 $0.00 Aug 27, 11:31 AM
WL-02916668 Expenses Open 1 $0.00 Aug 27, 11:31 AM
WL-02916669 Expenses Open 1 $0.00 Aug 27, 11:31 AM
WL-02916670 Expenses Open 1 $0.00 Aug 27, 11:31 AM
WL-02916671 Expenses Open 1 $0.00 Aug 27, 11:31 AM
WL-02950334 Labor Open 0.5 $0.00 Sep 26, 12:35 AM

Details