Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298571 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Lone Peak Hospital — 11900 S STATE ST, DRAPER UT, 84020

Aug 19, 2025 → Nov 7, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (47 biz days late)
Active: 56 biz days
🕐 Clock stopped: Completed (Nov 7, 2025)
▶ Clock Running
Status: Created
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 19 → Aug 21, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 21 → Aug 27, 2025
4 business days (counted)
Running total: 6 of ? biz days used
50d
▶ Clock Running
Status: Reschedule
Aug 27 → Nov 7, 2025
50 business days (counted)
Running total: 56 of ? biz days used
Created: Aug 19, 2025 Completed: Nov 7, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 19 → Aug 19 Created ▶ Running 0 0
Aug 19 → Aug 19 Ready for Scheduling ▶ Running 0 0
Aug 19 → Aug 21 Assigned ▶ Running 2 2
Aug 21 → Aug 27 Scheduled ▶ Running 4 6
Aug 27 → Nov 7 Reschedule ▶ Running 50 56
Dispatch 0.0d
Coordinators 57.3d
Billing 1.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
57.3 days
Over SLA
Billing
1.9 days
Over SLA
Created: Aug 19, 2025 Due: Sep 30, 2025 Completed: Nov 7, 2025 (37 days late)
📅
56.2 days Total Age
⏱️
50.4d in Reschedule Longest Stage
🔄
7 transitions Status Changes
⚠️
53.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 197 days old
🚨
Primary Delay 50.4 days stuck in "Reschedule"
⏱️
Total Delay 53.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.1d / 0.5d SLA
Scheduled
4.7d / 2.0d SLA
Reschedule
50.4d / 2.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
1.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08.27.25- NWillick- JArmas CNL

🔧 Work Performed
8/25/25 - CNL
🔍 Technician Findings
Device Retired
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 1061 Gynnie® OB/GYN Stretcher

Timeline

📋
▶
2 Work Order Created Aug 19, 6:04 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jennifer Johnson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 19, 7:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 56m
⏳ 2.6 business days
📅
▶
2 Dispatch Scheduled Aug 21, 2:19 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 1d 19h
⚠️ 5.0 business days
⏱️
Labor Added Aug 27, 4:44 PM
Type: Labor
Status: Open
Qty: 0.25
🔄
Status: Reschedule by Nicholas Willick Aug 27, 4:56 PM
From: Scheduled
To: Reschedule
Duration in Previous: 6d 2h
🚨 50.9 business days
✔️
▶
2 Status: Completed Nov 7, 12:04 PM
Status: Completed → Status: Ready to Bill
📄
Status: Ready to Bill by Jennifer Johnson
From: Closed
To: Ready to Bill
Duration in Previous: 0m
⏳ 2.0 business days
📨
Status: Invoice Pending by Yecenia Campos Nov 11, 12:05 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3d 11h, 0m
⏳ 1.0 business days
🧾
Invoice Created Nov 12, 12:11 PM
Invoice Number: SM-246169

Bottlenecks

Assigned
Duration: 2.1 business days (threshold: 4.0 business hours)
Exceeded by 1.6 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Reschedule
Duration: 50.4 business days (threshold: 2.0 business days)
Exceeded by 48.4 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Justin Armas
Scheduled
N/A
Created
Aug 19, 6:04 PM
Invoice #
SM-246169

Work Details (1)

Name Type Status Qty Amount Date
WL-02917202 Labor Open 0.25 $0.00 Aug 27, 4:44 PM

Details