Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298735 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Saint Alphonsus Medical Center — 1055 N Curtis Rd, Boise ID, 83706

Aug 20, 2025 → Oct 1, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (60 biz days early)
Active: 9 biz days
Paused: 20 biz days
🕐 Clock stopped: Completed (Oct 1, 2025)
4d
▶ Clock Running
Status: Created
Aug 20 → Aug 26, 2025
4 business days (counted)
Running total: 4 of ? biz days used
⏸20d
⏸ Clock Paused
Status: Ready for Release
Aug 26 → Sep 24, 2025
20 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 4 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Sep 24 → Sep 30, 2025
4 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 30 → Oct 1, 2025
1 business day (counted)
Running total: 9 of ? biz days used
Created: Aug 20, 2025 Completed: Oct 1, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 20 → Aug 26 Created ▶ Running 4 4
Aug 26 → Sep 24 Ready for Release ⏸ Paused 20 —
Sep 24 → Sep 24 Ready for Scheduling ▶ Running 0 4
Sep 24 → Sep 30 Scheduled ▶ Running 4 8
Sep 30 → Oct 1 Tech On Site ▶ Running 1 9
Dispatch 4.7d
Holding 20.8d (excluded)
Coordinators 4.9d
Field Work 2.0d
Billing 1.4d
✓ SLA Met
Dispatch
4.7 days
Over SLA
Holding (excluded from total)
20.8 days
Coordinators
4.9 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Aug 20, 2025 Due: Dec 31, 2025 Completed: Oct 1, 2025 (91 days early)
📅
29.7 days Total Age
⏱️
20.8d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
7.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Jackson Reeves — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 29, 2025
Visit 2 Sep 30, 2025

AI Analysis

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Completed with minor delays
Invoiced • 196 days old
🚨
Primary Delay 20.8 days stuck in "Ready for Release"
⏱️
Total Delay 7.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.7d / 0.5d SLA
Ready for Release
20.8d
Ready for Scheduling
0.3d / 1.0d SLA
Scheduled
4.6d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/24/2025 MHamersley - called 208-367-8403, Spoke to Randy, he is ready for the remaining devices to be completed; Location Address: Saint Alphonsus Medical Center, 1055 N Curtis Rd, Boise, ID 83706; sent email: randy.meese@trinity-health.org


09/11/2025 ALuman - there are 5 remaining devices on the case. Working to confirm a resource to return to site to finish

08/20/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01293619) -No Follow up notes -


-Previous notes -

08/20/2025 SRobinson- Created follow up WO for the remaining. (WO-01298694)

08/06/2025 Cever received email from randy.meese@trinity-health.org confirming both locations and scheduled dates.

08/06/2025 Cever sent email to randy.meese@trinity-health.org offering to begin Nampa the weeks of the 11th finishing the 19th and then moving to the Boise location.

08/06/2025 Cever received email from randy.meese@trinity-health.org confirming all devices at the Nampa location except for the 8 on this case 0123085467 and 2 on Case 123085436

07/31/2025 MHamersley - called 208-367-8425, this is a pts room, will try a different number; called 208-205-1000, transferred to Bio Med, spoke to Chris, she said to email Randy Meese, SR Bio Med; sent email: randy.meese@trinity-health.org

🔧 Work Performed
FCO implemented.
🔍 Technician Findings
Device serviced.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator,Engl Opt: CFLEX,AVAPS
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Aug 20, 2:37 PM
Work Order: WO-01298735
Type: FCO
Priority: PC
⚠️ 5.0 business days
✅
Status: Ready for Release by Ashley Luman Aug 26, 1:54 PM
From: Entered
To: Ready for Release
Duration in Previous: 5d 23h
🚨 21.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Sep 24, 12:54 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 28d 22h
👷
▶
4 Technician Assigned Sep 24, 3:22 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-09-30T04:00:00.000+0000, 2025-09-30T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2h 28m
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-09-30T12:00:00.000+0000
⏳ 4.0 business days
💵
Expenses Added Sep 29, 5:42 PM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Jackson Reeves Sep 30, 10:53 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 19h
⏱️
▶
2 7x Labor Added Sep 30, 8:18 PM
7x Labor Added → Status: Completed
✔️
Status: Completed by Jackson Reeves
From: Tech On Site
To: Completed
Duration in Previous: 9h 28m
🏁
Status: Closed by Jackson Reeves Oct 1, 7:43 PM
From: Completed
To: Closed
Duration in Previous: 23h 21m
⏱️
▶
2 Labor Added Oct 2, 12:21 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 42m
📄
Status: Ready to Bill by Timothy Amburgey Oct 2, 4:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 59m
💰
Status: Invoiced by Josh Longway Oct 3, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 35m
⚠️ 9.0 business days
🧾
Invoice Created Oct 16, 4:16 PM
Invoice Number: SM-242772

Bottlenecks

Entered
Duration: 4.7 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business days
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Jackson Reeves
Scheduled
Sep 30, 8:00 AM
Created
Aug 20, 2:37 PM
Invoice #
SM-242772

Work Details (9)

Name Type Status Qty Amount Date
WL-02953472 Expenses Open 1 $0.00 Sep 29, 5:42 PM
WL-02955174 Labor Open 10.75 $0.00 Sep 30, 8:18 PM
WL-02955175 Labor Open 1 $95.00 Sep 30, 8:18 PM
WL-02955176 Labor Open 4 $380.00 Sep 30, 8:18 PM
WL-02955177 Labor Open 0.5 $0.00 Sep 30, 8:18 PM
WL-02955178 Labor Open 0.5 $1,000.00 Sep 30, 8:18 PM
WL-02955179 Expenses Open 1 $0.00 Sep 30, 8:18 PM
WL-02955180 Travel Open 65 $0.00 Sep 30, 8:18 PM
WL-02957562 Labor Open 0.016666666666667 $190.00 Oct 2, 12:21 PM

Details