Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298746 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 UNC Hospitals Hillsborough Campus — 430 Waterstone Dr, Hillsborough NC, 27278

Aug 20, 2025 → Oct 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (298 biz days early)
Active: 40 biz days
🕐 Clock stopped: Completed (Oct 18, 2025)
▶ Clock Running
Status: Created
Aug 20 → Aug 21, 2025
1 business day (counted)
Running total: 1 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Aug 21 → Sep 2, 2025
7 business days (counted)
Running total: 8 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Sep 2 → Sep 29, 2025
19 business days (counted)
Running total: 27 of ? biz days used
9d
▶ Clock Running
Status: Assigned
Sep 29 → Oct 11, 2025
9 business days (counted)
Running total: 36 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Oct 11 → Oct 18, 2025
4 business days (counted)
Running total: 40 of ? biz days used
Created: Aug 20, 2025 Completed: Oct 18, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 20 → Aug 21 Created ▶ Running 1 1
Aug 21 → Sep 2 Assigned ▶ Running 7 8
Sep 2 → Sep 29 Scheduled ▶ Running 19 27
Sep 29 → Oct 11 Assigned ▶ Running 9 36
Oct 11 → Oct 18 Scheduled ▶ Running 4 40
Dispatch 1.6d
Coordinators 41.4d
Billing 1.6d
✓ SLA Met
Dispatch
1.6 days
Over SLA
Coordinators
41.4 days
Over SLA
Billing
1.6 days
Over SLA
Created: Aug 20, 2025 Due: Dec 31, 2026 Completed: Oct 18, 2025 (439 days early)
📅
40.6 days Total Age
⏱️
19.9d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
38.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 196 days old
🚨
Primary Delay 19.9 days stuck in "Scheduled"
⏱️
Total Delay 38.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.6d / 0.5d SLA
Assigned
17.5d / 0.5d SLA
Scheduled
23.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/21/2025 SRobinson- Created follow up WO as requested. (WO-01310458)

09/29/2025 EMartin device will be complete when repair is completed 

09/09/2025 Emartin rcvd email from Alan Fady replied advising FSE onsite Mon 09/15/25 


08/21/2025 Emartin FCO will be completed when repair WO is RFS 

08/20/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01278406) -No follow up notes -


-Previous notes -

07/31/2025 EMartin reached out to FSE for update on WO 

07/17/2025 EMartin rcvd email from Fady quotes and PO have been updated sent email to Alan advising FSE onsite Monday 07/21/25 advised FSE to order parts to ensure delivery for onstie Monday

06/11/2025 EMartin devices will be scheduled once repair WO is ready to schedule 

06/10/2025 SRobinson- Created follow up WO for the remaining devices on this case. (Old WO-01245152) -No follow up notes -


-Previous notes -

06/02/2025 EMartin sent email to robert.peeden@trimedx.com advising rescheduling FSE onsite monday 06/04/25 to start devices 05/28/2025 EMartin sent email to robert.peeden@trimedx.com advising FSE onsite Monday 06/02/25 to start devices

05/08/2025 YEspino Called 984-215-2000 to verify the devices in question. Asked to be transferred over to the biomed dept, Was able to speak to Alan Peeden and he was able to confirm the devices in question. Location was confirmed and no creditaling needed. Email will be sent out to get this scheduled out. Email:robert.peeden@trimedx.com Phone:984-215-2468 


05/06/2025 MHamersley - called 984-215-2000, phone disconnected, called 984-215-2468, Tim, Trimedx took info for a call back; sent f/u email: johnny.baldwinjr@unchealth.unc.edu


05/01/2025 YEspino Called 984-215-2000 to verify the EV300 Vents in question. Asked to be transferred over to the biomed dept, Was able to speak to Nicole from Trimedx, she advised she would take a message and have them give me a call back.


04/29/2025 MHamersley - called 984-215-2468, call went to Trimedx, left msg for call back; sent email: johnny.baldwinjr@unchealth.unc.edu

🔧 Work Performed
Delay in getting part transferred to WO. Time spent updating and closing WO for device looked at back on 10/10. Cleanup work. Time spent on schedule, researching parts, EMSAR U and TEDS
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Aug 20, 2:49 PM
Work Order: WO-01298746
Type: FCO
Priority: PC
👷
2 Technician Assigned Aug 21, 10:35 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Entered
To: Assigned
Duration in Previous: 19h 45m
⚠️ 8.0 business days
👷
3 Technician Assigned Sep 2, 12:46 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Assigned
To: Scheduled
Duration in Previous: 12d 2h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-09-15T12:00:00.000+0000
⚠️ 6.0 business days
👷
Technician Assigned by Erin Martin Sep 9, 9:53 AM
Technician: Taqiyy Coley
🚨 15.0 business days
👷
2 Technician Assigned Sep 29, 4:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Scheduled
To: Assigned
Duration in Previous: 27d 3h
⚠️ 10.0 business days
📅
2 Dispatch Scheduled Oct 11, 11:37 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Patricia Gordon
From: Assigned
To: Scheduled
Duration in Previous: 11d 19h
3.0 business days
📅
Dispatch Scheduled by Patricia Gordon Oct 16, 1:22 PM
Scheduled For: 2025-10-16T14:00:00.000+0000
⏱️
2x Labor Added Oct 16, 3:06 PM
Type: Labor
Status: Open
Qty: 1, 0.25
2.0 business days
⏱️
2 Labor Added Oct 18, 2:51 PM
Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Scheduled
To: Completed
Duration in Previous: 7d 3h
🏁
Status: Closed by Patricia Gordon Oct 18, 3:05 PM
From: Completed
To: Closed
Duration in Previous: 13m
1.0 business days
⏱️
Labor Added Oct 20, 11:15 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 20, 11:23 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 20h
4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 23, 3:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 4h
💰
Status: Invoiced by Josh Longway Oct 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 35m
2.0 business days
🧾
Invoice Created Oct 27, 4:43 PM
Invoice Number: SM-244553

Bottlenecks

Entered
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Scheduled
Duration: 19.9 business days (threshold: 2.0 business days)
Exceeded by 17.9 business days
Assigned
Duration: 9.5 business days (threshold: 4.0 business hours)
Exceeded by 9.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Oct 16, 10:00 AM
Created
Aug 20, 2:49 PM
Invoice #
SM-244553

Work Details (4)

Name Type Status Qty Amount Date
WL-02973280 Labor Open 1 $237.50 Oct 16, 3:06 PM
WL-02973281 Labor Open 0.25 $155.00 Oct 16, 3:06 PM
WL-02976055 Labor Open 3.25 $0.00 Oct 18, 2:51 PM
WL-02976907 Labor Open 0.016666666666667 $38.00 Oct 20, 11:15 AM

Details