Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298824 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 St Luke's Magic Valley Medical Center — 650 Addison Ave W, Twin Falls ID, 83301

Aug 20, 2025 → Dec 7, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (65 biz days late)
Active: 72 biz days
🕐 Clock stopped: Completed (Dec 7, 2025)
▶ Clock Running
Status: Created
Aug 20 → Aug 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 20 → Aug 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
49d
▶ Clock Running
Status: Ready for Scheduling
Aug 20 → Oct 30, 2025
49 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 30 → Nov 5, 2025
4 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 12, 2025
4 business days (counted)
Running total: 57 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Nov 12 → Dec 7, 2025
15 business days (counted)
Running total: 72 of ? biz days used
Created: Aug 20, 2025 Completed: Dec 7, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Aug 20 → Aug 20 Created ▶ Running 0 0
Aug 20 → Aug 20 Scheduled ▶ Running 0 0
Aug 20 → Oct 30 Ready for Scheduling ▶ Running 49 49
Oct 30 → Nov 5 Scheduled ▶ Running 4 53
Nov 5 → Nov 12 Ready for Scheduling ▶ Running 4 57
Nov 12 → Dec 7 Scheduled ▶ Running 15 72
Coordinators 73.6d
Billing 0.4d
✗ SLA Missed
Coordinators
73.6 days
Over SLA
Billing
0.4 days
Created: Aug 20, 2025 Due: Dec 31, 2025 Completed: Dec 7, 2025 (24 days early)
📅
72.5 days Total Age
⏱️
49.5d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
70.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
31 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Dec 1, 2025
Visit 2 Dec 2, 2025
Visit 3 Dec 3, 2025
Visit 4 Dec 4, 2025
Visit 5 Dec 5, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 196 days old
🚨
Primary Delay 49.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 70.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
54.5d / 1.0d SLA
Scheduled
19.1d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/20/2025 1445 CM ack msg; LM w/CP re compliance; LM w/ME, BB, CW; 1628 ME other shift; 8/22/2025 1055 LM w/WZ; 8/25/2025 1438 CM LM w/Chris re NAR; 10/29/2025 NNL requesting BB; 1826 BB avail; LM w/Chris re cnfm; 1927 Chris cnfm; ack cnfm; LM w/BB; 1946 BB ack cnfm; 11/4/2025 1804 Denice Tuck req. Monday 3-7, 7-3 and 3-11pm Tues-Thurs and extending to 12 pm on Friday; 1944 CM ack msg; LM w/BB; 11/6/2025 1936 see BB resp; 1945 LM w/Denice & CP

Timeline

📋
▶
2 Work Order Created Aug 20, 4:18 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🚨 50.0 business days
👷
▶
2 Technician Assigned Oct 30, 7:58 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 71d 3h
⏳ 3.5 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Nov 4, 7:45 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 5d 0h
⚠️ 5.5 business days
🗓️
Status: Scheduled by Wayne Rush Nov 12, 9:07 AM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 7d 13h
🚨 14.0 business days
💵
▶
3 Expenses Added Dec 3, 9:20 AM
Expenses Added → 2x Travel Added → 12x Expenses Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 10
💵
12x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
3x Labor Added Dec 3, 9:25 AM
Type: Labor
Status: Open
Qty: 12.5, 0.25, 4
⏳ 2.0 business days
⏱️
10x Labor Added Dec 4, 11:05 AM
Type: Labor
Status: Open
Qty: 0.25, 0.5, 8
⏱️
2x Labor Added Dec 5, 10:41 AM
Type: Labor
Status: Open
Qty: 4, 0.5
⏳ 1.0 business days
⏱️
▶
2 Labor Added Dec 7, 5:42 PM
Labor Added → Status: Completed
✔️
Status: Completed by Breyn Bailey
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 25d 8h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Dec 11, 2:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 20h
📨
Status: Invoice Pending by Hannah Shaw Dec 11, 3:33 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 16m
💰
▶
2 Status: Invoiced Dec 11, 5:21 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-248789

Bottlenecks

Ready for Scheduling
Duration: 49.5 business days (threshold: 1.0 business days)
Exceeded by 48.5 business days
Scheduled
Duration: 3.1 business days (threshold: 2.0 business days)
Exceeded by 1.1 business days
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Breyn Bailey
Scheduled
Dec 1, 4:00 PM
Created
Aug 20, 4:18 PM
Invoice #
SM-248789

Work Details (31)

Name Type Status Qty Amount Date
WL-03024641 Expenses Open 1 $889.87 Dec 3, 9:20 AM
WL-03024644 Travel Open 10 $7.00 Dec 3, 9:21 AM
WL-03024645 Travel Open 10 $7.00 Dec 3, 9:21 AM
WL-03024646 Expenses Open 1 $159.84 Dec 3, 9:23 AM
WL-03024647 Expenses Open 1 $52.00 Dec 3, 9:23 AM
WL-03024648 Expenses Open 1 $159.84 Dec 3, 9:23 AM
WL-03024649 Expenses Open 1 $52.00 Dec 3, 9:23 AM
WL-03024650 Expenses Open 1 $159.84 Dec 3, 9:23 AM
WL-03024651 Expenses Open 1 $52.00 Dec 3, 9:23 AM
WL-03024652 Expenses Open 1 $159.84 Dec 3, 9:23 AM
WL-03024653 Expenses Open 1 $52.00 Dec 3, 9:23 AM
WL-03024654 Expenses Open 1 $52.00 Dec 3, 9:23 AM
WL-03024655 Expenses Open 1 $233.22 Dec 3, 9:23 AM
WL-03024656 Expenses Open 1 $48.10 Dec 3, 9:23 AM
WL-03024657 Expenses Open 1 $90.00 Dec 3, 9:23 AM
WL-03024658 Labor Open 12.5 $500.00 Dec 3, 9:25 AM
WL-03024659 Labor Open 0.25 $817.00 Dec 3, 9:25 AM
WL-03024660 Labor Open 4 $76.00 Dec 3, 9:25 AM
WL-03026131 Labor Open 0.25 $10.00 Dec 4, 11:05 AM
WL-03026132 Labor Open 0.5 $20.00 Dec 4, 11:05 AM
WL-03026133 Labor Open 8 $817.00 Dec 4, 11:05 AM
WL-03026134 Labor Open 0.25 $10.00 Dec 4, 11:05 AM
WL-03026135 Labor Open 0.5 $20.00 Dec 4, 11:05 AM
WL-03026136 Labor Open 8 $817.00 Dec 4, 11:05 AM
WL-03026137 Labor Open 0.25 $10.00 Dec 4, 11:05 AM
WL-03026138 Labor Open 0.5 $20.00 Dec 4, 11:05 AM
WL-03026139 Labor Open 8 $817.00 Dec 4, 11:05 AM
WL-03026140 Labor Open 0.25 $10.00 Dec 4, 11:05 AM
WL-03027773 Labor Open 4 $817.00 Dec 5, 10:41 AM
WL-03027774 Labor Open 0.5 $20.00 Dec 5, 10:41 AM
WL-03029562 Labor Open 11.25 $450.00 Dec 7, 5:42 PM

Details