📍 3B Supply — 1560 Columbia Ave, Connersville IN, 47331
Aug 21, 2025 → Sep 12, 2025
✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (8 biz days late)
Active: 15 biz days
🕐 Clock stopped: Completed (Sep 12, 2025)
▶ Clock Running
Status: Created
Aug 21 → Aug 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Assigned
Aug 21 → Sep 12, 2025
15 business days (counted)
Running total: 15 of ? biz days used
Created: Aug 21, 2025Completed: Sep 12, 2025
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Aug 21 → Aug 21
Created
▶ Running
0
0
Aug 21 → Sep 12
Assigned
▶ Running
15
15
Dispatch0.0d
Coordinators16.0d
Field Work0.0d
Billing1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
16.0 days
Over SLA
Field Work
0.0 days
Billing
1.0 days
Created: Aug 21, 2025
Due: Sep 21, 2025
Completed: Sep 12, 2025 (9 days early)
📅
16.0 daysTotal Age
⏱️
16.0d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
15.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
9 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay16.0 days stuck in "Assigned"
⏱️
Total Delay15.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
16.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Perform Bench Overhaul: Evaluated, unit has a bad turbo pump, bad internal calibrated leak cable. 9/8/2025 started tear down unit, clean vacuum system, replace all O-ring, plunger seal,
exchange turbo pump, internal leak valve, internal calibrated leak, calibrated leak cable. Clean
inside spec-tube body, installed hot/filament kit. metal gasket, retorque spec-tube header.
Started up unit, perform fine test procedure, record parameter, chart record MDL/Helium Stability. Unit leak check ok shut off unit, pack it up, ship unit back to customer.
🔍Technician Findings
Bad turbo pump, bad internal leak cable.
⚠️Problem Description
Note
12.06.2025 13:51:13 WF-BATCH
Agent: PIERCEB Timestamp: 2025-06-12 12:51:07
Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004262
Salesperson - Mike Wyant; mike.wyant@agilent.com; Mobile: 919-753-8802
The maintenance supervisor said that it is doing nothing at all – they did see a “weight pressure” before it went blank.
📄Description
BR15
📞Call Description
VPD Bench Overhaul Trade
Timeline
📋
▶
3
Work Order Created Aug 21, 9:19 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:Minh Huynh
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:1m
🚨16.0 business days
🔩
8x Parts Added Sep 12, 7:45 AM
Type:Parts
Status:Open
Qty:1
⏱️
▶
2
Labor Added Sep 12, 8:09 AM
Labor Added → Status: Completed
✔️
Status: Completed by Minh Huynh
From:Assigned
To:Completed
Duration in Previous:21d 22h
🏁
Status: Closed by Minh HuynhSep 12, 8:27 AM
From:Completed
To:Closed
Duration in Previous:17m
⏳1.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARASep 14, 8:02 AM
From:Closed
To:Ready to Bill
Duration in Previous:1d 23h
⏳1.0 business days
📨
Status: Invoice Pending by Hannah ShawSep 15, 12:58 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1d 4h
💰
Status: Invoiced by Hannah ShawSep 15, 1:06 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:7m
⏳3.0 business days
🧾
Invoice Created Sep 17, 9:24 PM
Invoice Number:SM-240959
Bottlenecks
Assigned
Duration: 16.0 business days (threshold: 4.0 business hours)