Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298894 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 CHS Mobile Integrated Health Care — 280 Calkins Rd, Rochester NY, 14623

Aug 21, 2025 → Oct 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 21, 2025
✗ SLA Missed (4 biz days late)
Active: 4 biz days
Paused: 27 biz days
🕐 Clock stopped: Completed (Oct 6, 2025)
▶ Clock Running
Status: Created
Aug 21 → Aug 22, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸27d
⏸ Clock Paused
Status: Ready for Release
Aug 22 → Oct 1, 2025
27 business days (not counted)
3d
▶ Clock Running
Status: Scheduled
Oct 1 → Oct 6, 2025
3 business days (counted)
Running total: 4 of ? biz days used
Created: Aug 21, 2025 Completed: Oct 6, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 21 → Aug 22 Created ▶ Running 1 1
Aug 22 → Oct 1 Ready for Release ⏸ Paused 27 —
Oct 1 → Oct 6 Scheduled ▶ Running 3 4
Dispatch 2.0d
Holding 27.3d (excluded)
Coordinators 3.1d
Field Work 0.0d
Billing 1.4d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
27.3 days
Coordinators
3.1 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Aug 21, 2025 Due: Aug 21, 2025 Completed: Oct 6, 2025 (45 days late)
📅
31.1 days Total Age
⏱️
27.3d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
7.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 195 days old
🚨
Primary Delay 27.3 days stuck in "Ready for Release"
⏱️
Total Delay 7.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
27.3d
Scheduled
3.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/21/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01296915) -Follow up notes - remaining devices were not located on site, customer will contact once located to complete PM


-Previous notes -

08/11/2025 DMalloy - Fanfan to return to this location next week Monday 8/18/2025. 


08/11/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01191545) -Follow up notes - remaining devices still need PM


-Previous notes -

06/25/2025 DMalloy - Email recieved from customer Confirming the devices on the list and also advising they added serial numbers 614853 and 614865. He also advised SN 7022.000260 failed PM and was replaced with 7022.002297. Additionally 7022.000249 that you have listed also failed 2024 PM and was replaced with 7022.002285. Customer askeed if we can lock them in foor the week of August 4th. Emailed a confirmation.  

bnelson@chsmobilehealth.org


06/20/2025 DMalloy - Emailed customer the list of devices due for the annual PM. Once confirmed will propose a date for Fanfan to complete.           

bnelson@chsmobilehealth.org

sladue@chsmobilehealth.org

🔧 Work Performed
PM
🔍 Technician Findings
PM completed on 2 devices available Customer signed Exception letter for 8 devices
⚠️ Problem Description
Annual PM 2025 7022.000234 7022.000248 7022.000281 7022.000283 7022.000284 7022.000249 7022.000257 7022.000256 7022.000282 7022.000251 7022.000246 7022.000247 7022.000254 7022.000252 7022.000258 7022.000235 7022.000255 7022.000233 7022.000260 7022.000250 7022.001213 7022.001213 duplicate on Case
📄 Description
Philips Healthcare Tempus ALS Defibrillator
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Aug 21, 9:29 AM
Work Order: WO-01298894
Type: Preventive Maintenance
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Erin Martin Aug 22, 10:02 AM
From: Entered
To: Ready for Release
Duration in Previous: 1d 0h
🚨 27.0 business days
👷
▶
5 Technician Assigned Sep 30, 10:16 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-10-01T04:00:00.000+0000, 2025-10-01T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 39d 12h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-10-01T12:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-10-01T17:00:00.000+0000
💵
2x Expenses Added Oct 1, 1:23 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
▶
2 5x Labor Added Oct 5, 8:50 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Fanfan Siku
From: Scheduled
To: Completed
Duration in Previous: 4d 22h
🏁
Status: Closed by Fanfan Siku Oct 5, 9:01 PM
From: Completed
To: Closed
Duration in Previous: 7m
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Oct 13, 1:54 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 7d 16h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:08 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 3h
💰
Status: Invoiced by Josh Longway Oct 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 53m
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:40 AM
Invoice Number: SM-243901

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 3.1 business days (threshold: 2.0 business days)
Exceeded by 1.1 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fanfan Siku
Scheduled
Oct 1, 1:00 PM
Created
Aug 21, 9:29 AM
Invoice #
SM-243901

Work Details (8)

Name Type Status Qty Amount Date
WL-02956130 Expenses Open 1 $0.00 Oct 1, 1:23 PM
WL-02956131 Expenses Open 1 $0.00 Oct 1, 1:23 PM
WL-02960419 Labor Open 0.5 $0.00 Oct 5, 8:50 PM
WL-02960420 Labor Open 4 $380.00 Oct 5, 8:50 PM
WL-02960421 Labor Open 5 $310.00 Oct 5, 8:50 PM
WL-02960422 Expenses Open 1 $0.00 Oct 5, 8:50 PM
WL-02960423 Expenses Open 1 $0.00 Oct 5, 8:50 PM
WL-02968667 Labor Open 0.016666666666667 $76.00 Oct 13, 1:54 PM

Details