Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (31 biz days late)
Active: 38 biz days
🕐 Clock stopped: Completed (Oct 16, 2025)
▶ Clock Running
Status: Created
Aug 21 → Aug 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
38d
▶ Clock Running
Status: Assigned
Aug 21 → Oct 16, 2025
38 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 38 of ? biz days used
Created: Aug 21, 2025Completed: Oct 16, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Aug 21 → Aug 21
Created
▶ Running
0
0
Aug 21 → Oct 16
Assigned
▶ Running
38
38
Oct 16 → Oct 16
Tech On Site
▶ Running
0
38
Dispatch0.0d
Coordinators39.0d
Field Work0.0d
Billing1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
39.0 days
Over SLA
Field Work
0.0 days
Billing
1.0 days
Created: Aug 21, 2025
Due: Sep 21, 2025
Completed: Oct 16, 2025 (24 days late)
📅
39.0 daysTotal Age
⏱️
39.0d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
39.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay39.0 days stuck in "Assigned"
⏱️
Total Delay39.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
39.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Tested unit.
🔍Technician Findings
Turbo pump is overheating.
MiniTask also has a bad power supply.
Power supply is not available anymore.
Send unit back as is.
⚠️Problem Description
Note
14.08.2025 08:02:43 WF-BATCH
Agent: PIERCEB Timestamp: 2025-08-14 07:02:36
Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004262.
Salesperson - Sean O’Brien; sean.obrien@agilent.com; Mobile: 281-352-5334
Extremely loud (Possible bad bearing?)
📄Description
Mini Task, KF 40 Pumping System
📞Call Description
VPD Bench Repair TPS Trade
Timeline
📋
▶
3
Work Order Created Aug 21, 9:35 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:Shawn Kelley
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:2m
🚨39.0 business days
🔧
▶
3
Status: Tech On Site Oct 16, 10:45 AM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type:Labor
Status:Open
Qty:4
✔️
Status: Completed by Shawn Kelley
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:3m, 0m
⏳2.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAOct 19, 7:56 AM
From:Closed
To:Ready to Bill
Duration in Previous:2d 21h
⏳1.0 business days
📨
▶
2
Status: Invoice Pending Oct 20, 12:43 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳2.0 business days
🧾
Invoice Created Oct 21, 3:08 PM
Invoice Number:SM-244166
Bottlenecks
Assigned
Duration: 39.0 business days (threshold: 4.0 business hours)
Exceeded by 38.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)