Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298939 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Roper St. Francis Berkeley Hospital — 100 Callen Blvd, Summerville SC, 29486

Aug 21, 2025 → Dec 17, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Aug 28, 2025
✗ SLA Missed (74 biz days late)
Active: 79 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 17, 2025)
SLA Target
▶ Clock Running
Status: Created
Aug 21 → Aug 21, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 21 → Aug 21, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
61d
▶ Clock Running
Status: Assigned
Aug 21 → Nov 19, 2025
61 business days (counted)
Running total: 61 of 5 biz days used
▶ Clock Running
Status: Entered
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 61 of 5 biz days used
18d
▶ Clock Running
Status: Assigned
Nov 19 → Dec 17, 2025
18 business days (counted)
Running total: 79 of 5 biz days used
Created: Aug 21, 2025 Completed: Dec 17, 2025
Business Days Used 79 / 5
0 5d budget +74d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 21 → Aug 21 Created ▶ Running 0 0 / 5
Aug 21 → Aug 21 Ready for Scheduling ▶ Running 0 0 / 5
Aug 21 → Nov 19 Assigned ▶ Running 61 61 / 5
Nov 19 → Nov 19 Entered ▶ Running 0 61 / 5
Nov 19 → Dec 17 Assigned ▶ Running 18 79 / 5
Dispatch 0.0d
Coordinators 80.6d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
80.6 days
Over SLA
Billing
0.1 days
Created: Aug 21, 2025 Due: Aug 28, 2025 Completed: Dec 17, 2025 (110 days late)
📅
80.0 days Total Age
⏱️
61.8d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
80.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 61.8 days stuck in "Assigned"
⏱️
Total Delay 80.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
80.3d / 0.5d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
recalibrated bed and tested bed functions and returned bed
🔍 Technician Findings
fault was not active but tech recalibrated bed and no new codes were present
⚠️ Problem Description
Requested by customer/Mike Learned: Bed currently in room 3501. Error code 0x1 Foot Hilo position error DTC code 0x1149

Timeline

📋
▶
2 Work Order Created Aug 21, 11:49 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 21, 1:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 54m
🚨 11.0 business days
👷
Technician Assigned by Stephanie Ramen Sep 5, 11:12 AM
Technician: Kevin Cogdill
🚨 52.0 business days
👷
▶
2 Technician Assigned Nov 19, 2:36 PM
Technician Assigned → Status: Entered
🆕
Status: Entered by Abby Jinerson
From: Assigned, Entered
To: Entered, Assigned
Duration in Previous: 90d 1h, 0m
🚨 19.0 business days
⏱️
▶
2 Labor Added Dec 17, 1:17 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 27d 22h, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 18, 11:36 AM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 17m
📨
Status: Invoice Pending by Hannah Shaw Dec 18, 12:28 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 52m, 0m
⏳ 4.0 business days
🧾
Invoice Created Dec 23, 8:00 AM
Invoice Number: SM-249368

Bottlenecks

Assigned
Duration: 61.8 business days (threshold: 4.0 business hours)
Exceeded by 61.3 business days
Assigned
Duration: 18.5 business days (threshold: 4.0 business hours)
Exceeded by 18.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Aug 21, 11:49 AM
Invoice #
SM-249368

Work Details (1)

Name Type Status Qty Amount Date
WL-03040601 Labor Open 1 $0.00 Dec 17, 1:17 PM

Details