Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298950 ↗ ServiceMax

PHILIPS HEALTHCARE • Installation • PC

📍 Providence Regional Medical Center — 1820 14th St, Everett WA, 98201

Aug 21, 2025 → Sep 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 19, 2025
✓ SLA Met (56 biz days early)
Active: 25 biz days
🕐 Clock stopped: Completed (Sep 26, 2025)
▶ Clock Running
Status: Created
Aug 21 → Aug 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Aug 21 → Aug 29, 2025
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Completed
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 6 of ? biz days used
3d
▶ Clock Running
Status: Closed
Aug 29 → Sep 4, 2025
3 business days (counted)
Running total: 9 of ? biz days used
10d
▶ Clock Running
Status: Billing Review
Sep 4 → Sep 18, 2025
10 business days (counted)
Running total: 19 of ? biz days used
2d
▶ Clock Running
Status: WO Correction Needed
Sep 18 → Sep 22, 2025
2 business days (counted)
Running total: 21 of ? biz days used
4d
▶ Clock Running
Status: Incomplete
Sep 22 → Sep 26, 2025
4 business days (counted)
Running total: 25 of ? biz days used
Created: Aug 21, 2025 Completed: Sep 26, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Aug 21 → Aug 21 Created ▶ Running 0 0
Aug 21 → Aug 29 Scheduled ▶ Running 6 6
Aug 29 → Aug 29 Completed ▶ Running 0 6
Aug 29 → Sep 4 Closed ▶ Running 3 9
Sep 4 → Sep 18 Billing Review ▶ Running 10 19
Sep 18 → Sep 22 WO Correction Needed ▶ Running 2 21
Sep 22 → Sep 26 Incomplete ▶ Running 4 25
Dispatch 0.0d
Coordinators 6.9d
Field Work 0.3d
Incomplete 4.2d (excluded)
Billing 86.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.9 days
Over SLA
Field Work
0.3 days
Incomplete (excluded from total)
4.2 days
Billing
86.9 days
Over SLA
Created: Aug 21, 2025 Due: Dec 19, 2025 Completed: Sep 26, 2025 (84 days early)
📅
25.9 days Total Age
⏱️
40.0d in Invoiced Longest Stage
🔄
17 transitions Status Changes
⚠️
30.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
23 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Aug 25, 2025
Visit 2 Aug 26, 2025
Visit 3 Aug 27, 2025
Visit 4 Aug 28, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 40.0 days stuck in "Invoiced"
⏱️
Total Delay 30.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
6.9d / 2.0d SLA
Closed
11.6d / 1.0d SLA
Billing Review
10.4d / 2.0d SLA
WO Correction Needed
3.0d
Incomplete
4.2d
Completed
0.3d / 1.0d SLA
Ready to Bill
10.6d / 1.0d SLA
Invoiced
58.0d
Billing Correction Needed
4.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12312025 Jsackett - Deleted SM-245215, returned to Billing Correction status for update and rebill. See correction Actions for more details 10/29/2025 Jsackett - Deleted SM-242774, returned WO to Billing Review status for update and rebill. see Corrective Actions for rebill info needed

09/02/2025 SRobinson- Created follow up WO as requested. (WO-01300689)

08/21/2025 SRobinson- Created follow up WO as requested. (Old WO-01297859) - Follow up notes - FSE returning to site Per Fady


-No Previous notes -

🔧 Work Performed
Inventory/Prep/Build out arms/AP/Label Cables
🔍 Technician Findings
none
⚠️ Problem Description
3rd Party Resource Request Form - 2 Resource(s) PSA project name: Providence Everett 7N Resource Request number: RR-0319474 Site Name: Providence Regional Medical Center Site Address: 14th St 1820 Everett, Washington 98201 Service District HPMW01-1 Project Scope: Add new surveillance and overviews to CPU, add 32 MX 40's. Notes: Inventory/Prep/Build out arms/AP/Label Cables Vendor Credentialing: Vendormate Scheduled Start: 19 Aug 2025 08:00 AM Scheduled End: 19 Dec 2025 Contacts Email: Phone: Project Manager: Travis Merkel travis.merkel@philips.com (206) 771-0847 Lead TC/FSE: Tijan Sonko Tijan.Sonko@philips.com District Manager: Steve McKinley steve.mckinley@philips.com (425) 375-3958 Site Contact: Tom Markham tom.markham@providence.org 360-421-9776 SO or SMA/SES # SO/SMA/SES Description Bundled VAS 6600749232 Patient Information Center iX Expand [X] [X] Resources Requested Skillset Names(s) & Scheduled Dates (if applicable) Resource slot #1 Intermediate Resource slot #2 Intermediate
📄 Description
Philips Installation (EBS Group)
📞 Call Description
Cabling & Installation Request

Timeline

📋
▶
4 Work Order Created Aug 21, 12:42 PM
Work Order Created → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Rodney Charles
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-08-25T11:45:00.000+0000, 2025-08-25T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 1m
💵
3x Expenses Added Aug 21, 1:14 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
🚗
Travel Added Aug 25, 7:51 PM
Type: Travel
Status: Open
Qty: 62
⏳ 1.5 business days
⏱️
6x Labor Added Aug 26, 8:07 PM
Type: Labor, Expenses
Status: Open
Qty: 15, 10.5
⏳ 1.5 business days
💵
5x Expenses Added Aug 27, 9:40 PM
Type: Expenses, Labor
Status: Open
Qty: 1, 10
⏳ 2.3 business days
⏱️
Labor Added Aug 29, 12:50 PM
Type: Labor
Status: Open
Qty: 13
💵
▶
2 4x Expenses Added Aug 29, 12:55 PM
4x Expenses Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 62
💵
2x Expenses Added Aug 29, 1:23 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Rodney Charles Aug 29, 2:08 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8d 1h, 0m
⏳ 4.0 business days
💵
Status: Billing Review by Diana Cox Sep 4, 4:48 PM
From: Closed
To: Billing Review
Duration in Previous: 6d 2h
🚨 10.9 business days
✏️
Status: WO Correction Needed by Diana Cox Sep 18, 11:58 AM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 13d 19h
⏳ 3.0 business days
⚠️
Status: Incomplete by Fady Messak Sep 22, 6:18 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 4d 6h
⏳ 4.7 business days
✔️
Status: Completed by Fady Messak Sep 26, 11:28 AM
From: Incomplete
To: Completed
Duration in Previous: 3d 17h
🏁
Status: Closed by Rodney Charles Sep 26, 1:43 PM
From: Completed
To: Closed
Duration in Previous: 2h 15m
📄
Status: Ready to Bill by Timothy Amburgey Sep 26, 2:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 36m
⚠️ 5.5 business days
💰
Status: Invoiced by Josh Longway Oct 3, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 6d 13h
🚨 18.0 business days
💵
Status: Billing Review by Jane Sackett Oct 29, 1:05 PM
From: Invoiced, Billing Review
To: Billing Review, Billing Correction Needed
Duration in Previous: 26d 9h, 0m
📄
Status: Ready to Bill by Timothy Amburgey Oct 30, 12:39 PM
From: Billing Correction Needed
To: Ready to Bill
Duration in Previous: 23h 32m
💰
Status: Invoiced by Josh Longway Oct 31, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 15h 21m
🚨 40.0 business days
💵
▶
2 Status: Billing Review Dec 31, 10:12 AM
Status: Billing Review → Status: Billing Correction Needed
💳
Status: Billing Correction Needed by Jane Sackett
From: Billing Review
To: Billing Correction Needed
Duration in Previous: 1m
⏳ 3.0 business days
🏁
Status: Closed by Allison Belyea Jan 5, 12:32 PM
From: Billing Correction Needed
To: Closed
Duration in Previous: 5d 2h
⚠️ 8.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 14, 8:51 AM
From: Closed
To: Ready to Bill
Duration in Previous: 8d 20h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Jan 16, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 19h

Bottlenecks

Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Billing Review
Duration: 10.4 business days (threshold: 2.0 business days)
Exceeded by 8.4 business days
Ready to Bill
Duration: 5.7 business days (threshold: 1.0 business days)
Exceeded by 4.7 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.3 business hours
Closed
Duration: 7.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Rodney Charles
Scheduled
Aug 25, 8:00 AM
Created
Aug 21, 12:42 PM
Invoice #
N/A

Work Details (23)

Name Type Status Qty Amount Date
WL-02909833 Expenses Open 1 $242.34 Aug 21, 1:14 PM
WL-02909832 Expenses Open 1 $750.00 Aug 21, 1:14 PM
WL-02909834 Expenses Open 1 $214.43 Aug 21, 1:14 PM
WL-02914503 Travel Open 62 $43.40 Aug 25, 7:51 PM
WL-02915906 Labor Open 15 $1,425.00 Aug 26, 8:07 PM
WL-02915907 Labor Open 10.5 $1,155.00 Aug 26, 8:07 PM
WL-02915908 Expenses Open 1 $55.00 Aug 26, 8:07 PM
WL-02915909 Expenses Open 1 $0.00 Aug 26, 8:07 PM
WL-02915910 Expenses Open 1 $214.43 Aug 26, 8:07 PM
WL-02915911 Expenses Open 1 $55.00 Aug 26, 8:07 PM
WL-02917748 Expenses Open 1 $214.42 Aug 27, 9:40 PM
WL-02917747 Labor Open 10 $1,050.00 Aug 27, 9:40 PM
WL-02917749 Expenses Open 1 $55.00 Aug 27, 9:40 PM
WL-02917750 Expenses Open 1 $0.00 Aug 27, 9:40 PM
WL-02917751 Expenses Open 1 $0.00 Aug 27, 9:40 PM
WL-02920011 Labor Open 13 $1,235.00 Aug 29, 12:50 PM
WL-02920039 Expenses Open 1 $55.00 Aug 29, 12:55 PM
WL-02920036 Expenses Open 1 $60.00 Aug 29, 12:55 PM
WL-02920037 Expenses Open 1 $17.25 Aug 29, 12:55 PM
WL-02920038 Expenses Open 1 $40.00 Aug 29, 12:55 PM
WL-02920048 Travel Open 62 $0.00 Aug 29, 12:57 PM
WL-02920092 Expenses Open 1 $601.53 Aug 29, 1:23 PM
WL-02920093 Expenses Open 1 $378.54 Aug 29, 1:23 PM

Details