📍 Northside Rexall — 201 N State, Geneseo IL, 61254
Aug 21, 2025 → Sep 8, 2025
✅ Completed
P4
SLA Clock
4 business days from creation · Target: Aug 27, 2025
✗ SLA Missed (6 biz days late)
Active: 10 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Invoiced (Sep 8, 2025)
SLA Target
▶ Clock Running
Status: Created
Aug 21 → Aug 21, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Aug 21 → Aug 21, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Aug 21 → Aug 22, 2025
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Assigned
Aug 22 → Aug 25, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Accepted
Aug 25 → Aug 25, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Aug 25 → Aug 27, 2025
2 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Entered
Aug 27 → Aug 27, 2025
0 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 27 → Aug 27, 2025
0 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Assigned
Aug 27 → Aug 28, 2025
1 business day (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Entered
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 4 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Aug 28 → Aug 28, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Assigned
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 4 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Aug 28 → Sep 2, 2025
2 business days (counted)
Running total: 6 of 4 biz days used
3d
▶ Clock Running
Status: Completed
Sep 2 → Sep 6, 2025
3 business days (counted)
Running total: 9 of 4 biz days used
1d
▶ Clock Running
Status: Closed
Sep 6 → Sep 8, 2025
1 business day (counted)
Running total: 10 of 4 biz days used
▶ Clock Running
Status: Ready to Bill
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 10 of 4 biz days used
▶ Clock Running
Status: On Hold
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 10 of 4 biz days used
▶ Clock Running
Status: Assigned
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 10 of 4 biz days used
▶ Clock Running
Status: Scheduled
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 10 of 4 biz days used
Created: Aug 21, 2025Invoiced: Sep 8, 2025
Business Days Used10 / 4
04d budget+6d over
Show SLA Clock Detail (22 periods)
Period
Status
Clock
Biz Days
Running Total
Aug 21 → Aug 21
Created
▶ Running
0
0 / 4
Aug 21 → Aug 21
L2 Screening
▶ Running
0
0 / 4
Aug 21 → Aug 22
Awaiting Parts
⏸ Paused
1
—
Aug 22 → Aug 22
Ready for Scheduling
▶ Running
0
0 / 4
Aug 22 → Aug 25
Assigned
▶ Running
1
1 / 4
Aug 25 → Aug 25
Accepted
▶ Running
0
1 / 4
Aug 25 → Aug 27
Scheduled
▶ Running
2
3 / 4
Aug 27 → Aug 27
Entered
▶ Running
0
3 / 4
Aug 27 → Aug 27
Ready for Scheduling
▶ Running
0
3 / 4
Aug 27 → Aug 28
Assigned
▶ Running
1
4 / 4
Aug 28 → Aug 28
Entered
▶ Running
0
4 / 4
Aug 28 → Aug 28
L2 Screening
▶ Running
0
4 / 4
Aug 28 → Aug 28
Awaiting Parts
⏸ Paused
0
—
Aug 28 → Aug 28
Ready for Scheduling
▶ Running
0
4 / 4
Aug 28 → Aug 28
Assigned
▶ Running
0
4 / 4
Aug 28 → Sep 2
Scheduled
▶ Running
2
6 / 4
Sep 2 → Sep 6
Completed
▶ Running
3
9 / 4
Sep 6 → Sep 8
Closed
▶ Running
1
10 / 4
Sep 8 → Sep 8
Ready to Bill
▶ Running
0
10 / 4
Sep 8 → Sep 8
On Hold
▶ Running
0
10 / 4
Sep 8 → Sep 8
Assigned
▶ Running
0
10 / 4
Sep 8 → Sep 8
Scheduled
▶ Running
0
10 / 4
Dispatch0.3d
Material Management1.5d
Holding0.1d (excluded)
Coordinators10.7d
Field Work3.3d
Billing0.5d
✗ SLA Missed
Dispatch
0.3 days
Material Management
1.5 days
Holding(excluded from total)
0.1 days
Coordinators
10.7 days
Over SLA
Field Work
3.3 days
Over SLA
Billing
0.5 days
Created: Aug 21, 2025
Due: Sep 13, 2025
Completed: Sep 8, 2025 (5 days early)
📅
11.6 daysTotal Age
⏱️
3.3d in CompletedLongest Stage
🔄
22 transitionsStatus Changes
⚠️
6.2d overTotal Delay
📦
4 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 195 days old
🚨
Primary Delay3.3 days stuck in "Completed"
⏱️
Total Delay6.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.3d / 1.0d SLA
Awaiting Parts
1.5d / 3.0d SLA
Ready for Scheduling
0.9d / 1.0d SLA
Assigned
3.4d / 0.5d SLA
Scheduled
6.3d / 2.0d SLA
Completed
3.3d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
On Hold
0.1d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
09/08/2025 ABelyea - adjusting due date and reopening so tech can complete RMA on this work order
09/03 LY - tech complete the work order on time. the parts order process held up the closing. out of techs control.
8/28/25 RCook- Returning WO to dispatch update problem description. Problem description should state what is needed. The technician has already completed the removal and is just needing the return kit for the L-assembly to ship back to Wilmington, OH. It should also states that this WO should go to Mike Huffman as he is the technician that has the L-Assembly and completed the removal. WO will need to go back to L2 for parts order to be added as original parts order went to WM tech.
8/27/2025 CRamen got on a teams call with Rhea and LHill and there was confusion on the need to have created another WO for a box to be sent to MHuffman fo send a Ltop back after a removal of a unit. Rhea is getting witrh SRamen on this one.
08/27/2025 ABelyea - REMOVAL ALREADY COMPLETE, TECH REQUESTED FOLLOW UP BECAUSE HE NEEDS THE BOX TO SHIP BACK THE L ASSEMBLY
08/27/2025 JFoley - work already completed, cxld WM assignment per Ali Belyea/acct mgr
8/22/2025 CRamen no tech available. Per DCarvalho to send to WM
🔧Work Performed
9/2/2025 Mike Huffman. This work order is assigned to me on Tuesday, 9/2/2025. The return box has not arrived. Marking work order follow up required / continuation.
🔍Technician Findings
Waiting for the box so I can return the L assembly
⚠️Problem Description
This WO is for the box only for the tech to ship back the L assembly.
Tech has already removed the L assembly.
This WO needs to be assigned to Mike Huffman.
Sending L2 for new parts order for box to be sent to Mike Huffman.
📄Description
90550,BP MONITOR,AD DISP,NO LIGHT
Aug 22, 2025 10:09am
@Jessica Foley 8/22/2025 CRamen no tech available. Per DCarvalho to send to WM
Sep 8, 2025 11:08am
@MICHAEL HUFFMAN @Lawrence Yoder I'm going to reopen this work order and push out the due date so you can complete the RMA on this work order. The follow up got created as a repair and dispatched to work market. Please message me if you need anything else to complete this one and I'll take care of whatever is needed, that way you wont need to request a follow up. Thanks!
Work Order: WO-01299019
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: Northside Rexall
Address: 201 N State, Geneseo, IL 61254
Manufacturer: Merge SH Holdings, Inc.
Model #: 90550-15
Serial #: 550-025639
Contact Name:
Contact Phone:
Contact Email:
Due Date: 9/13/2025
Schedule
SNOTE
Follow up to WO-01286606
Aug 21, 2025
Timeline
📋
▶
2
Work Order Created Aug 21, 3:03 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:3m
📦
▶
2
Parts Requested Aug 21, 4:21 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Emmanuel Morales
From:L2 Screening
To:Awaiting Parts
Duration in Previous:1h 14m
📅
Status: Ready for Scheduling by Robert CoxAug 22, 9:43 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:17h 21m
👷
▶
2
Technician Assigned Aug 22, 10:07 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:24m
⏳2.0 business days
📋
▶
2
Status: Accepted Aug 25, 9:51 AM
Status: Accepted → Dispatch Scheduled
📅
Dispatch Scheduled by Jessica Foley
Scheduled For:2025-08-27T12:00:00.000+0000
📦
▶
2
Parts Requested Aug 25, 12:28 PM
Parts Requested → Parts Added
🔩
Parts Added
Type:Parts
Status:Open
Qty:1
⏳3.0 business days
📅
Dispatch Scheduled by Jessica FoleyAug 27, 9:50 AM
Scheduled For:2025-08-28T12:00:00.000+0000
🆕
▶
2
Status: Entered Aug 27, 2:34 PM
Status: Entered → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Allison Belyea
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Technician Assigned Aug 27, 4:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 6m
🆕
Status: Entered by Rhea BerryAug 28, 10:32 AM
From:Assigned
To:Entered
Duration in Previous:17h 48m
🔍
Status: L2 Screening by Leona CoonrodAug 28, 10:43 AM
From:Entered
To:L2 Screening
Duration in Previous:10m
📦
▶
2
Parts Requested Aug 28, 11:30 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Emmanuel Morales
From:L2 Screening
To:Awaiting Parts
Duration in Previous:47m
📅
Status: Ready for Scheduling by Robert CoxAug 28, 11:55 AM