Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P5
SLA Clock
5 business days from creation · Target: Aug 28, 2025
✗ SLA Missed (53 biz days late)
🕐 Clock stopped: Completed (Nov 24, 2025)
SLA Target
▶ Clock Running
Status: Created
Aug 21 → Aug 21, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 21 → Aug 21, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Aug 21 → Aug 26, 2025
3 business days (counted)
Running total: 3 of 5 biz days used
⏸6d
⏸ Clock Paused
Status: Awaiting Parts
Aug 26 → Sep 4, 2025
6 business days (not counted)
55d
▶ Clock Running
Status: Reschedule
Sep 4 → Nov 24, 2025
55 business days (counted)
Running total: 58 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 58 of 5 biz days used
Created: Aug 21, 2025
Completed: Nov 24, 2025
Business Days Used
58 / 5
0
5d budget
+53d over
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Aug 21 → Aug 21 |
Created |
▶ Running
|
0 |
0 / 5 |
| Aug 21 → Aug 21 |
Ready for Scheduling |
▶ Running
|
0 |
0 / 5 |
| Aug 21 → Aug 26 |
Assigned |
▶ Running
|
3 |
3 / 5 |
| Aug 26 → Sep 4 |
Awaiting Parts |
⏸ Paused
|
6 |
—
|
| Sep 4 → Nov 24 |
Reschedule |
▶ Running
|
55 |
58 / 5 |
| Nov 24 → Nov 24 |
Tech On Site |
▶ Running
|
0 |
58 / 5 |
Material Management
6.8 days
Over SLA
Coordinators
58.1 days
Over SLA
Created: Aug 21, 2025
Due: Aug 28, 2025
Completed: Nov 24, 2025 (87 days late)
⏱️
54.6d in Reschedule
Longest Stage
🔄
8 transitions
Status Changes
⚠️
59.4d over
Total Delay
📦
1 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
54.6 days stuck in "Reschedule"
⏱️
Total Delay
59.4 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.0d
/ 1.0d SLA
Awaiting Parts
6.8d
/ 3.0d SLA
Reschedule
54.6d
/ 2.0d SLA
Tech On Site
0.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
20nov2025 fjackson replaced sidecom connector, was able to straighten out bent pin on nurse call cable,, verified functions, working as intended
🔍
Technician Findings
bent pin on cable , sidecom connector on bed damaged
⚠️
Problem Description
Requested by Robert Jackson: PO request for damaged nurse call cable and sidecom cable connection damaged
📄
Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)
Nov 17, 2025 5:44pm
@Robert Jackson PO is received & attached.
PDF
WO-01299024 604348226 W099PF3374
Aug 26, 2025
PDF
GE Healthcare PO# 4010533422HTM Revision 0
Nov 17, 2025
Timeline
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
5m
📦
📦
From:
Assigned
To:
Awaiting Parts
Duration in Previous:
4d 22h
💵
Type:
Expenses
Status:
Open
Qty:
1
🔩
🔄
From:
Awaiting Parts
To:
Reschedule
Duration in Previous:
9d 4h
🔧
From:
Reschedule
To:
Tech On Site
Duration in Previous:
80d 4h
⏱️
✔️
From:
Tech On Site, Completed
To:
Completed, Closed
Duration in Previous:
10m
📄
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
1m
🧾
Invoice Number:
SM-247460
Bottlenecks
Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Awaiting Parts
Duration: 6.8 business days (threshold: 3.0 business days)
Exceeded by 3.8 business days
Reschedule
Duration: 54.6 business days (threshold: 2.0 business days)
Exceeded by 52.6 business days
🔗 Related Artifacts
📦
Parts Order 00080704
Closed
ℹ️ Work Order Details
Technician
Franco Jackson
Work Details (3)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-02918460 |
Expenses |
Open |
1 |
$0.00 |
Aug 28, 12:26 PM |
| WL-02925654 |
Parts |
Open |
1 |
$275.62 |
Sep 4, 6:00 PM |
| WL-03017944 |
Labor |
Open |
2 |
$190.00 |
Nov 23, 9:42 PM |