Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01299031 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Aug 21, 2025 → Sep 19, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Aug 28, 2025
✗ SLA Missed (1 biz days late)
Active: 6 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Aug 29, 2025)
SLA Target
▶ Clock Running
Status: Created
Aug 21 → Aug 21, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 21 → Aug 21, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
3d
▶ Clock Running
Status: Assigned
Aug 21 → Aug 26, 2025
3 business days (counted)
Running total: 3 of 5 biz days used
3d
▶ Clock Running
Status: Scheduled
Aug 26 → Aug 29, 2025
3 business days (counted)
Running total: 6 of 5 biz days used
Created: Aug 21, 2025 Completed: Aug 29, 2025
Business Days Used 6 / 5
0 5d budget +1d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 21 → Aug 21 Created ▶ Running 0 0 / 5
Aug 21 → Aug 21 Ready for Scheduling ▶ Running 0 0 / 5
Aug 21 → Aug 26 Assigned ▶ Running 3 3 / 5
Aug 26 → Aug 29 Scheduled ▶ Running 3 6 / 5
Dispatch 0.0d
Coordinators 6.6d
Field Work 15.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.6 days
Over SLA
Field Work
15.0 days
Over SLA
Billing
0.0 days
Created: Aug 21, 2025 Due: Aug 28, 2025 Completed: Sep 19, 2025 (21 days late)
📅
20.5 days Total Age
⏱️
15.0d in Completed Longest Stage
🔄
8 transitions Status Changes
⚠️
18.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 15.0 days stuck in "Completed"
⏱️
Total Delay 18.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
3.4d / 0.5d SLA
Scheduled
3.2d / 2.0d SLA
Completed
15.0d / 1.0d SLA
Closed
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
19sep2025 closing work order per supervisor Biomed is still working on POs, will have to wait to bill until PO received

9/4 JJ: PO 4010522655HTM

28aug2025 fjackson still waiting on PO $233.07

22aug2025 fjackson po request sent to biomed/work alreadycomplete

🔧 Work Performed
22aug2025 fjackson replaced batteries and verified functioning ok
🔍 Technician Findings
2 year battery replacement
⚠️ Problem Description
Requested by Robert Jackson: Po request for 2year battery replacement
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
▶
2 Work Order Created Aug 21, 4:17 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 21, 4:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8m
⏱️
Labor Added Aug 22, 2:03 PM
Type: Labor
Status: Open
Qty: 1
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Aug 26, 1:36 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Robert Jackson
Scheduled For: 2025-08-28T15:00:00.000+0000
⏳ 3.0 business days
🔩
▶
2 Parts Added Aug 28, 11:05 PM
Parts Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From: Scheduled
To: Completed
Duration in Previous: 2d 9h
🚨 15.1 business days
🏁
Status: Closed by Robert Jackson Sep 19, 2:08 PM
From: Completed
To: Closed
Duration in Previous: 21d 15h
📄
▶
3 Status: Ready to Bill Sep 19, 4:14 PM
Status: Ready to Bill → Status: Billing Review → Status: Invoiced
💵
Status: Billing Review by Hannah Shaw
From: Invoice Pending
To: Billing Review
Duration in Previous: 1m
💰
Status: Invoiced by Hannah Shaw
From: Billing Review
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Sep 22, 8:00 AM
Invoice Number: SM-241645

Bottlenecks

Assigned
Duration: 3.4 business days (threshold: 4.0 business hours)
Exceeded by 2.9 business days
Scheduled
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days
Completed
Duration: 15.0 business days (threshold: 1.0 business days)
Exceeded by 14.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
Aug 28, 11:00 AM
Created
Aug 21, 4:17 PM
Invoice #
SM-241645

Work Details (2)

Name Type Status Qty Amount Date
WL-02911515 Labor Open 1 $95.00 Aug 22, 2:03 PM
WL-02919381 Parts Open 2 $95.68 Aug 28, 11:05 PM

Details