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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01299102 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Aug 22, 2025 → Sep 5, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Aug 29, 2025
✗ SLA Missed
Active: 1 biz days
Paused: 8 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 6, 2025)
SLA Target
▶ Clock Running
Status: Created
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Aug 22 → Aug 22, 2025
0 business days (not counted)
▶ Clock Running
Status: Completed
Aug 22 → Aug 23, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Incomplete
Aug 23 → Aug 23, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
⏸8d
⏸ Clock Paused
Status: Awaiting Parts
Aug 23 → Sep 4, 2025
8 business days (not counted)
▶ Clock Running
Status: Reschedule
Sep 4 → Sep 5, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Sep 5 → Sep 6, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
Created: Aug 22, 2025 Completed: Sep 6, 2025
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Aug 22 → Aug 22 Created ▶ Running 0 0 / 5
Aug 22 → Aug 22 Ready for Scheduling ▶ Running 0 0 / 5
Aug 22 → Aug 22 Assigned ▶ Running 0 0 / 5
Aug 22 → Aug 22 Awaiting Parts ⏸ Paused 0 —
Aug 22 → Aug 23 Completed ▶ Running 0 0 / 5
Aug 23 → Aug 23 Incomplete ▶ Running 0 0 / 5
Aug 23 → Sep 4 Awaiting Parts ⏸ Paused 8 —
Sep 4 → Sep 5 Reschedule ▶ Running 1 1 / 5
Sep 5 → Sep 6 Tech On Site ▶ Running 0 1 / 5
Dispatch 0.0d
Material Management 8.3d
Coordinators 1.4d
Field Work 1.2d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Material Management
8.3 days
Over SLA
Coordinators
1.4 days
Field Work
1.2 days
Billing
0.2 days
Created: Aug 22, 2025 Due: Aug 29, 2025 Completed: Sep 6, 2025 (7 days late)
📅
10.0 days Total Age
⏱️
8.0d in Awaiting Parts Longest Stage
🔄
12 transitions Status Changes
⚠️
5.0d over Total Delay
📦
3 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joe Evans — scheduling delays attributed to technician, not coordinators
Visit 1 Aug 22, 2025
Visit 2 Sep 5, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 194 days old
🚨
Primary Delay 8.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 5.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Awaiting Parts
8.3d / 3.0d SLA
Completed
0.7d / 1.0d SLA
Incomplete
0.0d
Reschedule
1.2d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced PCM, Scale Board and Cable.
🔍 Technician Findings
Scale keeps losing communication with Bed.
⚠️ Problem Description
Scale Error
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Aug 22, 11:06 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Status: Assigned Aug 22, 11:31 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Joe Evans
📦
▶
2 Parts Requested Aug 22, 12:25 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joe Evans
From: Assigned
To: Awaiting Parts
Duration in Previous: 53m
✔️
Status: Completed by Joe Evans Aug 22, 2:47 PM
From: Awaiting Parts
To: Completed
Duration in Previous: 2h 21m
⚠️
▶
2 Status: Incomplete Aug 22, 9:19 PM
Status: Incomplete → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
📦
▶
2 Parts Requested Aug 22, 9:30 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joe Evans
From: Incomplete
To: Awaiting Parts
Duration in Previous: 11m
⏳ 3.3 business days
📦
Parts Requested Aug 27, 3:14 PM
Order: 00080851
Status: Closed
💵
Expenses Added Aug 28, 12:32 PM
Type: Expenses
Status: Open
Qty: 1
🔩
2x Parts Added Aug 28, 6:23 PM
Type: Parts
Status: Open
Qty: 1
⏳ 4.7 business days
🔩
▶
2 Parts Added Sep 4, 6:03 PM
Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 12d 20h
🔧
▶
3 Status: Tech On Site Sep 5, 3:44 PM
Status: Tech On Site → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Joe Evans Sep 5, 10:11 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 27m, 0m
⏳ 1.2 business days
📄
Status: Ready to Bill by Hannah Shaw Sep 8, 11:14 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 13h
📨
▶
2 Status: Invoice Pending Sep 8, 1:04 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Sep 9, 4:56 PM
Invoice Number: SM-240268

Bottlenecks

Awaiting Parts
Duration: 8.0 business days (threshold: 3.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

📦
Parts Order 00080523
Closed
📦
Parts Order 00080560
Closed
📦
Parts Order 00080851
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Aug 22, 11:06 AM
Invoice #
SM-240268

Work Details (7)

Name Type Status Qty Amount Date
WL-02912105 Labor Open 1 $0.00 Aug 22, 9:23 PM
WL-02918462 Expenses Open 1 $0.00 Aug 28, 12:32 PM
WL-02918956 Parts Open 1 $0.00 Aug 28, 6:23 PM
WL-02918955 Parts Open 1 $0.00 Aug 28, 6:23 PM
WL-02925657 Parts Open 1 $0.00 Sep 4, 6:03 PM
WL-02926965 Labor Open 2 $0.00 Sep 5, 3:46 PM
WL-02926966 Labor Open 1 $0.00 Sep 5, 3:47 PM

Details