Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01299165 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Aug 22, 2025 → Sep 22, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Aug 29, 2025
✓ SLA Met
Active: 5 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Aug 29, 2025)
SLA Target
▶ Clock Running
Status: Created
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Aug 22 → Aug 25, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Aug 25 → Aug 25, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
4d
▶ Clock Running
Status: Scheduled
Aug 25 → Aug 29, 2025
4 business days (counted)
Running total: 5 of 5 biz days used
Created: Aug 22, 2025 Completed: Aug 29, 2025
Business Days Used 5 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 22 → Aug 22 Created ▶ Running 0 0 / 5
Aug 22 → Aug 22 Ready for Scheduling ▶ Running 0 0 / 5
Aug 22 → Aug 25 Assigned ▶ Running 1 1 / 5
Aug 25 → Aug 25 Tech On Site ▶ Running 0 1 / 5
Aug 25 → Aug 29 Scheduled ▶ Running 4 5 / 5
Dispatch 0.0d
Coordinators 5.5d
Field Work 17.0d
Billing 8.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.5 days
Over SLA
Field Work
17.0 days
Over SLA
Billing
8.6 days
Over SLA
Created: Aug 22, 2025 Due: Aug 29, 2025 Completed: Sep 22, 2025 (23 days late)
📅
20.7 days Total Age
⏱️
16.0d in Completed Longest Stage
🔄
9 transitions Status Changes
⚠️
24.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 194 days old
🚨
Primary Delay 16.0 days stuck in "Completed"
⏱️
Total Delay 24.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.1d / 0.5d SLA
Tech On Site
1.0d / 1.0d SLA
Scheduled
4.4d / 2.0d SLA
Completed
16.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Billing Review
8.6d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9.22.25 Hshaw - waiting for PO

19sep2025 fjackson closing work order per supervisor, work complete waiting on PO still, hold in billing until PO received

22aug2025 fjackson PO sent work complete


28aug2025 fjackson still waiting on PO

🔧 Work Performed
20aug2025 fjackson replaced batteries and verified functions ok, return to the floor
🔍 Technician Findings
2 year battery replacement
⚠️ Problem Description
Po request for 2 year battery replacement
📄 Description
Hillrom Compella P7800 Bariatric Bed

Timeline

📋
▶
2 Work Order Created Aug 22, 2:15 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 22, 2:21 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5m
⏳ 1.0 business days
🔧
▶
2 Status: Tech On Site Aug 24, 11:00 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 1, 22
📅
▶
2 Dispatch Scheduled Aug 25, 8:59 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Robert Jackson
From: Tech On Site
To: Scheduled
Duration in Previous: 9h 58m
⏳ 4.0 business days
🔩
▶
2 Parts Added Aug 28, 11:01 PM
Parts Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From: Scheduled
To: Completed
Duration in Previous: 3d 14h
🚨 16.1 business days
🏁
Status: Closed by Robert Jackson Sep 22, 7:30 AM
From: Completed
To: Closed
Duration in Previous: 24d 8h
💵
Status: Billing Review by Hannah Shaw Sep 22, 3:28 PM
From: Closed
To: Billing Review
Duration in Previous: 7h 58m
⚠️ 9.0 business days
📄
▶
2 Status: Ready to Bill Oct 2, 1:10 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Oct 3, 11:01 AM
Invoice Number: SM-242637

Bottlenecks

Assigned
Duration: 1.1 business days (threshold: 4.0 business hours)
Exceeded by 4.7 business hours
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Completed
Duration: 16.0 business days (threshold: 1.0 business days)
Exceeded by 15.0 business days
Billing Review
Duration: 8.6 business days (threshold: 2.0 business days)
Exceeded by 6.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
Aug 28, 8:00 AM
Created
Aug 22, 2:15 PM
Invoice #
SM-242637

Work Details (4)

Name Type Status Qty Amount Date
WL-02913221 Labor Open 0.5 $0.00 Aug 24, 11:03 PM
WL-02913222 Labor Open 1 $95.00 Aug 24, 11:03 PM
WL-02913223 Travel Open 22 $0.00 Aug 24, 11:03 PM
WL-02919378 Parts Open 2 $127.77 Aug 28, 11:01 PM

Details