Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01299183 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Aug 22, 2025 → Sep 22, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Aug 29, 2025
✓ SLA Met
Active: 5 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Aug 29, 2025)
SLA Target
▶ Clock Running
Status: Created
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Aug 22 → Aug 26, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
3d
▶ Clock Running
Status: Scheduled
Aug 26 → Aug 29, 2025
3 business days (counted)
Running total: 5 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 5 of 5 biz days used
Created: Aug 22, 2025 Completed: Aug 29, 2025
Business Days Used 5 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 22 → Aug 22 Created ▶ Running 0 0 / 5
Aug 22 → Aug 22 Ready for Scheduling ▶ Running 0 0 / 5
Aug 22 → Aug 26 Assigned ▶ Running 2 2 / 5
Aug 26 → Aug 29 Scheduled ▶ Running 3 5 / 5
Aug 29 → Aug 29 Tech On Site ▶ Running 0 5 / 5
Dispatch 0.0d
Coordinators 6.5d
Field Work 15.9d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.5 days
Over SLA
Field Work
15.9 days
Over SLA
Billing
0.0 days
Created: Aug 22, 2025 Due: Aug 29, 2025 Completed: Sep 22, 2025 (23 days late)
📅
20.7 days Total Age
⏱️
15.9d in Completed Longest Stage
🔄
7 transitions Status Changes
⚠️
18.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 194 days old
🚨
Primary Delay 15.9 days stuck in "Completed"
⏱️
Total Delay 18.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.6d / 0.5d SLA
Scheduled
3.8d / 2.0d SLA
Completed
15.9d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
19sep2025 fjackson closing work order per supervisor, work complete waiting on PO still, hold in billing until PO received

9/5 fj adjusted quote sent to biomed

9/4 JJ: PO 4010522929HTM $233.07

29aug2025 fjackson still waiting for PO 22aug2025 fjackson po request sent to biomed/work already complete

🔧 Work Performed
20aug2025 fjackson replaced batteries and verified functions ok, return to the floor
🔍 Technician Findings
2 year battery replacement
⚠️ Problem Description
Requested by Robert Jackson: PO request for 2 year battery replacement
📄 Description
Hillrom Compella P7800 Bariatric Bed

Timeline

📋
▶
2 Work Order Created Aug 22, 2:42 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 22, 3:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 32m
⏳ 1.0 business days
⏱️
Labor Added Aug 24, 11:06 PM
Type: Labor
Status: Open
Qty: 1
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Aug 26, 1:40 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Robert Jackson
Scheduled For: 2025-08-29T12:00:00.000+0000
⏳ 4.0 business days
🔩
Parts Added Aug 29, 12:57 PM
Type: Parts
Status: Open
Qty: 2
🔧
Status: Tech On Site by Robert Jackson Aug 29, 1:03 PM
From: Scheduled, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 2d 23h, 0m
🚨 15.9 business days
🏁
Status: Closed by Robert Jackson Sep 22, 7:09 AM
From: Completed
To: Closed
Duration in Previous: 23d 18h
📄
▶
2 Status: Ready to Bill Sep 22, 3:25 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
🧾
Invoice Created Sep 23, 11:37 AM
Invoice Number: SM-241724

Bottlenecks

Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Completed
Duration: 15.9 business days (threshold: 1.0 business days)
Exceeded by 14.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
Aug 29, 8:00 AM
Created
Aug 22, 2:42 PM
Invoice #
SM-241724

Work Details (2)

Name Type Status Qty Amount Date
WL-02913224 Labor Open 1 $95.00 Aug 24, 11:06 PM
WL-02920047 Parts Open 2 $95.68 Aug 29, 12:57 PM

Details