Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01299185 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Aug 22, 2025 → Sep 19, 2025

✅ Completed

P5

SLA Clock

5 business days from creation · Target: Aug 29, 2025

✓ SLA Met

Active: 5 biz days

Budget: 5 biz days

🕐 Clock stopped: Completed (Aug 29, 2025)

SLA Target

▶ Clock Running

Status: Created

Aug 22 → Aug 22, 2025

0 business days (counted)

Running total: 0 of 5 biz days used

▶ Clock Running

Status: Ready for Scheduling

Aug 22 → Aug 22, 2025

0 business days (counted)

Running total: 0 of 5 biz days used

2d

▶ Clock Running

Status: Assigned

Aug 22 → Aug 26, 2025

2 business days (counted)

Running total: 2 of 5 biz days used

3d

▶ Clock Running

Status: Scheduled

Aug 26 → Aug 29, 2025

3 business days (counted)

Running total: 5 of 5 biz days used

▶ Clock Running

Status: Tech On Site

Aug 29 → Aug 29, 2025

0 business days (counted)

Running total: 5 of 5 biz days used

Created: Aug 22, 2025 Completed: Aug 29, 2025

Business Days Used 5 / 5

0 5d budget

Show SLA Clock Detail (5 periods)

Period	Status	Clock	Biz Days	Running Total
Aug 22 → Aug 22	Created	▶ Running	0	0 / 5
Aug 22 → Aug 22	Ready for Scheduling	▶ Running	0	0 / 5
Aug 22 → Aug 26	Assigned	▶ Running	2	2 / 5
Aug 26 → Aug 29	Scheduled	▶ Running	3	5 / 5
Aug 29 → Aug 29	Tech On Site	▶ Running	0	5 / 5

Dispatch 0.0d

Coordinators 6.4d

Field Work 14.9d

Billing 8.9d

✓ SLA Met

Dispatch
0.0 days

Coordinators
6.4 days
Over SLA

Field Work
14.9 days
Over SLA

Billing
8.9 days
Over SLA

Created: Aug 22, 2025 Due: Aug 29, 2025 Completed: Sep 19, 2025 (20 days late)

📅

19.6 days Total Age

⏱️

14.9d in Completed Longest Stage

🔄

8 transitions Status Changes

⚠️

25.2d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

2 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays

Invoiced • 194 days old

🚨

Primary Delay 14.9 days stuck in "Completed"

⏱️

Total Delay 25.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

0.1d / 1.0d SLA

Assigned

2.6d / 0.5d SLA

Scheduled

3.8d / 2.0d SLA

Completed

14.9d / 1.0d SLA

Closed

1.6d / 1.0d SLA

Billing Review

8.9d / 2.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9.22.25 Hshaw - waiting for PO
19sep2025 fjackson closing out work order per supervisor/biomed is still working on PO, will have to sit in billing review until PO received 29aug2025 fjackson still waiting for PO 22aug2025 fjackson po sent to biomed/awaiting PO/work completed

🔧 Work Performed

                        20aug2025 fjackson replaced batteries and verified functions ok, return to the floor                    

🔍 Technician Findings

                        2 year battery replacement                    

⚠️ Problem Description

                        Requested by Robert Jackson: PO request for 2 year battery replacement                    

📄 Description

                        Hillrom Compella P7800 Bariatric Bed                    

Timeline

📋

▶

2 Work Order Created Aug 22, 2:48 PM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Kimberly Hardison

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

👷

▶

2 Technician Assigned Aug 22, 3:16 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Charles Ramen

From: Ready for Scheduling

To: Assigned

Duration in Previous: 27m

⏳ 1.0 business days

⏱️

Labor Added Aug 24, 11:08 PM

Type: Labor

Status: Open

Qty: 1

⏳ 2.0 business days

🗓️

▶

2 Status: Scheduled Aug 26, 1:44 PM

Status: Scheduled → Dispatch Scheduled

📅

Dispatch Scheduled by Robert Jackson

Scheduled For: 2025-08-29T13:00:00.000+0000

⏳ 4.0 business days

🔩

▶

2 Parts Added Aug 29, 1:06 PM

Parts Added → Status: Tech On Site

🔧

Status: Tech On Site by Robert Jackson

From: Scheduled, Tech On Site

To: Tech On Site, Completed

Duration in Previous: 2d 23h, 0m

🚨 15.0 business days

🏁

Status: Closed by Robert Jackson Sep 19, 3:28 PM

From: Completed

To: Closed

Duration in Previous: 21d 2h

⏳ 2.0 business days

💵

Status: Billing Review by Hannah Shaw Sep 22, 1:11 PM

From: Closed

To: Billing Review

Duration in Previous: 2d 21h

⚠️ 9.0 business days

📄

▶

2 Status: Ready to Bill Oct 2, 1:52 PM

Status: Ready to Bill → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

🧾

Invoice Created Oct 3, 10:58 AM

Invoice Number: SM-242645

Bottlenecks

Assigned

Duration: 2.6 business days (threshold: 4.0 business hours)

Exceeded by 2.1 business days

Scheduled

Duration: 3.8 business days (threshold: 2.0 business days)

Exceeded by 1.8 business days

Completed

Duration: 14.9 business days (threshold: 1.0 business days)

Exceeded by 13.9 business days

Closed

Duration: 1.6 business days (threshold: 1.0 business days)

Exceeded by 4.5 business hours

Billing Review

Duration: 8.9 business days (threshold: 2.0 business days)

Exceeded by 6.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

P5

Type

Repair

Branch

N/A

Technician

Franco Jackson

Scheduled

Aug 29, 9:00 AM

Created

Aug 22, 2:48 PM

Invoice #

SM-242645

Work Details (2)

Name	Type	Status	Qty	Amount	Date
WL-02913225	Labor	Open	1	$95.00	Aug 24, 11:08 PM
WL-02920079	Parts	Open	2	$127.77	Aug 29, 1:06 PM