Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01299264 ↗ ServiceMax

PHILIPS HEALTHCARE • Installation • PC

📍 Rush Oak Park Hospital — 520 S Maple Ave, Oak Park IL, 60304

Aug 25, 2025 → Sep 8, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 13, 2025
✓ SLA Met (4 biz days early)
Active: 9 biz days
🕐 Clock stopped: Invoiced (Sep 8, 2025)
▶ Clock Running
Status: Created
Aug 25 → Aug 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: On Hold
Aug 25 → Aug 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Aug 25 → Sep 5, 2025
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Completed
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 8 of ? biz days used
1d
▶ Clock Running
Status: Closed
Sep 5 → Sep 8, 2025
1 business day (counted)
Running total: 9 of ? biz days used
Created: Aug 25, 2025 Invoiced: Sep 8, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 25 → Aug 25 Created ▶ Running 0 0
Aug 25 → Aug 25 On Hold ▶ Running 0 0
Aug 25 → Sep 5 Scheduled ▶ Running 8 8
Sep 5 → Sep 5 Completed ▶ Running 0 8
Sep 5 → Sep 8 Closed ▶ Running 1 9
Dispatch 0.0d
Holding 0.2d (excluded)
Coordinators 9.0d
Field Work 0.1d
Billing 8.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
0.2 days
Coordinators
9.0 days
Over SLA
Field Work
0.1 days
Billing
8.5 days
Over SLA
Created: Aug 25, 2025 Due: Sep 13, 2025 Completed: Sep 8, 2025 (5 days early)
📅
10.0 days Total Age
⏱️
9.0d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
13.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 191 days old
🚨
Primary Delay 9.0 days stuck in "Scheduled"
⏱️
Total Delay 13.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
0.2d
Scheduled
9.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
4.7d / 1.0d SLA
Billing Review
8.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/16/2025 DCox - Initial ASM review complete looking at number of hours and devices. Tim will need to ensure receipts match expense amounts and attach receipts and daily log to invoice.

09/15/20256 DCox - escalated to Fady for ETA on resolution. Cannot bill until daily logs are attached and reconciled. 

09/12/2025 DCox - there is still no daily log attached to this work order. Cannot proceed with billing review or invoicing.

09/10/2025 DCox - Still Needs daily log attached / need verification from Milton regarding meals.

09/03/2025 DCox - This will not be billed against the resource request it will be billed as a concession, please give me the total invoice amount and I will submit for a PO. Also, you do not have a PO for the RR-0339083 because I was not privy to the request being sent to you, for this one yes I will need to request a PO. This will be on the top of my to do list tomorrow.


09/03/2025 DCox - Judie advised she would not be issuing a PO for Kaleena Carlson Bundled now - because the new request was for VAS. I responded asking how day 1 should be billed and advised I will still need a PO for the new VAS request.


09/03/2025 DCox - per reply from Tyrah update resources are no longer needed after today. Dates revised 9/2 - 9/3


09/03/2025 DCox - per email thread Tyrah Hoskins sent revised RR - attached and updated on this WO. Project dates 9/2 - 9/12


09/02/2025 DCox - Judie Nogler replied and said Hi Chad, The address associated with this site is Rush Oak Park Hospital 520 S Maple Ave Oak Park IL 60304 – how does Comer Children’s Hospital which is a completely different entity fit into this request? Also, you are providing an address that is completely different from what is on the original request, this CANNOT happen directly to a vendor. If you have changes like this, you MUST do so with the TRP who will then check the sales order or status PRIOR to sending and ASP.


Fady, should you be approached with a change like this you need to work with the TRP so they can validate the sales order, customer address, sold services etc. These changes CANNOT be made via email or by the Project Manager with an Authorized Service Provider. This is how Authorized Service Providers have issues with payment.


@Hoskins, Tyrah please verify this address and association with Rush Oak Park Hospital, all I can find is Comer is associated with University of Chicago Medicine not Rush Oak.


09/02/2025 DCox - Fady sent email stating that the site associated with this request should be Comer Children's Hospital - Hyde Park Address: 5721 S Maryland Ave, Chicago, IL 60637. He asked that create new WOs.

08/28/2025 DCox - per Judie - Priya is issuing a PO for Kaleena Carlson Bundled that will be used for this request. 

08/25/2025 DCox - per attached email - Fady confirmed that two 3P are good for Oak Park – Sept 2 thru Sept 19.

Reeves, Jackson (Partner) jackson.reeves@emsar.com

Dartey, Bennet (Partner) bennet.dartey@emsar.com

🔧 Work Performed
Arrived to site to find that the project was not ready to be started at the site.
🔍 Technician Findings
No work performed as the contact for the site could not meet with us.
⚠️ Problem Description
3rd Party Resource Request Form - 3 Resource(s) PSA project name: PRE-BOOKING RUSH – ROPH – Rush Funding for Medtronic Deal Resource Request number: RR-0329622 Site Name: Rush Oak Park Hospital Site Address: Rush Oak Park Hospital S Maple Ave 520 OAK PARK, Illinois 60304-1097 US Service District HPMC03-1 Project Scope: Delivery and Staging Notes: need 3 3P to unbox and clone X3 - working support tool Vendor Credentialing: Green Secure Scheduled Start: 02 Sep 2025 08:00 AM Scheduled End: 19 Sep 2025 Contacts Email: Phone: Project Manager: Chad Larison chad.larison@philips.com (331) 254-2983 Lead TC/FSE: Richmond Ashley richmond.ashley@philips.com (708) 625-7969 District Manager: Greg Allegretti greg.allegretti@philips.com (630) 240-9303 Site Contact: Randall Johnson randall_e_johnson@rush.edu (312) 942-3184 SO or SMA/SES # SO/SMA/SES Description Bundled VAS 6600737659.01 IntelliVue Multi-Measurement Module X3 [X] Resources Requested Skillset Names(s) & Scheduled Dates (if applicable) Resource slot #1 Intermediate Resource slot #2 Intermediate Resource slot #3 Intermediate
📄 Description
Philips Installation (EBS Group)
📞 Call Description
Cabling & Installation Request

Timeline

📋
2 Work Order Created Aug 25, 8:45 AM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Diana Cox
From: Entered
To: On Hold
Duration in Previous: 0m
🗓️
3 Status: Scheduled Aug 25, 10:22 AM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-09-02T00:00:00.000+0000, 2025-09-02T04:00:00.000+0000
👷
Technician Assigned by Deon Malloy
Technician: Jackson Reeves
📅
Dispatch Scheduled by Deon Malloy Aug 25, 10:29 AM
Scheduled For: 2025-09-02T12:00:00.000+0000
💵
Expenses Added Aug 25, 12:40 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 6.0 business days
🚗
2 Travel Added Sep 2, 6:54 PM
Travel Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 4, 1
2.6 business days
💵
Expenses Added Sep 4, 1:40 PM
Type: Expenses
Status: Open
Qty: 1
2.0 business days
✔️
Status: Completed by Jackson Reeves Sep 5, 3:54 PM
From: Scheduled
To: Completed
Duration in Previous: 11d 5h
🏁
Status: Closed by Jackson Reeves Sep 5, 4:38 PM
From: Completed
To: Closed
Duration in Previous: 44m
1.9 business days
⚠️
Status: Incomplete by Sean Currie Sep 8, 3:02 PM
From: Closed, Incomplete
To: Incomplete, Closed
Duration in Previous: 2d 22h, 0m
3.0 business days
💵
Status: Billing Review by Diana Cox Sep 10, 11:21 AM
From: Closed
To: Billing Review
Duration in Previous: 1d 20h
⚠️ 5.0 business days
🏁
Status: Closed by Jackson Reeves Sep 16, 11:07 AM
From: Billing Review
To: Closed
Duration in Previous: 5d 23h
💵
Status: Billing Review by Diana Cox Sep 16, 4:06 PM
From: Closed
To: Billing Review
Duration in Previous: 4h 59m
4.0 business days
🏁
Status: Closed by Diana Cox Sep 19, 9:01 AM
From: Billing Review
To: Closed
Duration in Previous: 2d 16h
📄
Status: Ready to Bill by Timothy Amburgey Sep 19, 9:09 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 8m, 0m
⚠️ 5.0 business days
🧾
Invoice Created Sep 25, 4:43 PM
Invoice Number: SM-241554

Bottlenecks

Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Billing Review
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Billing Review
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Jackson Reeves
Scheduled
Sep 2, 8:00 AM
Created
Aug 25, 8:45 AM
Invoice #
SM-241554

Work Details (5)

Name Type Status Qty Amount Date
WL-02913785 Expenses Open 1 $0.00 Aug 25, 12:40 PM
WL-02922761 Travel Open 185 $129.50 Sep 2, 6:54 PM
WL-02922762 Labor Open 4 $380.00 Sep 2, 6:55 PM
WL-02922763 Labor Open 1 $105.00 Sep 2, 6:55 PM
WL-02925131 Expenses Open 1 $14.53 Sep 4, 1:40 PM

Details