Locate Trophon SN: 490593-008 on site and re-install at location provided by site.
Take Loaner Trophon, SN-490559-030, and move it to location of Trophon SN: 490593-006, at same site.
Trophon SN: 490593-006 is being removed as part of WO-01244261.
📄Description
Nanosonics Trophon 2
📋
Inbound from +12035775854
Completed Nov 4, 2025
Scheduled for 11/11 with Aubrey
📋
Inbound from +12035775854
Completed Oct 31, 2025
customer called in about equipment we serviced transfer to depot
📧
Email:Re: UTICA PLANNED PARENTHOOD -- Trophon Service -- WO-01299384
Completed Aug 26, 2025
From: Aubrey.Capraro@ppgreaterny.org
To: ksmith@emsar.com
Sure we are open 8-4.
Aubrey Capraro
(pronouns: she, her, hers)
Health Center Director /LPN
Planned Parenthood of Greater New York
1424 Genesee Street | Utica NY, 13502
111 E Chestnut Street, Suite 205 | Rome NY, 13440
400 N Perry Street | Johnstown NY, 12095
Office: 315-758-1736 | Mobile: 315-982-7466
aubrey.capraro@ppgreaterny.org<mailto:firstname.lastname@ppgreaterny.org> | ppgreaterny.org<https://protect.checkpoint.com/v2/r01/___http:
📧
Email:Re: UTICA PLANNED PARENTHOOD -- Trophon Service -- WO-01299384
Completed Aug 26, 2025
From: Aubrey.Capraro@ppgreaterny.org
To: ksmith@emsar.com
Sure we are open 8-4.
Aubrey Capraro
(pronouns: she, her, hers)
Health Center Director /LPN
Planned Parenthood of Greater New York
1424 Genesee Street | Utica NY, 13502
111 E Chestnut Street, Suite 205 | Rome NY, 13440
400 N Perry Street | Johnstown NY, 12095
Office: 315-758-1736 | Mobile: 315-982-7466
aubrey.capraro@ppgreaterny.org<mailto:firstname.lastname@ppgreaterny.org> | ppgreaterny.org<https://protect.checkpoint.com/v2/r01/___http:
📧
Email: UTICA PLANNED PARENTHOOD -- Trophon Service -- WO-01299384
Completed Aug 25, 2025
To: aubrey.capraro@ppgreaterny.org
CC:
BCC:
Attachment: --none--
Subject: UTICA PLANNED PARENTHOOD -- Trophon Service -- WO-01299384
Body:
Hi Aubrey,
Would Friday, September 5th work for the technician to come onsite and swap the Trophon units?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
CENTRAL DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers legal notifications for EMSAR distributed e-mail and should no
Work Order: WO-01299384
Account: PLANNED PARENTHOOD OF GREATER NEW YORK
Customer Case Number:
Location: UTICA PLANNED PARENTHOOD
Address: 1424 GENESEE STREET, UTICA, NY 13502
Manufacturer:
Model #: N05000-1
Serial #: 490593-008
Contact Name: Aubrey Capraro
Contact Phone: 315-982-7466
Contact Email
Timeline
📋
Work Order Created Aug 25, 11:51 AM
Work Order:WO-01299384
Type:Delivery
Priority:PC
📅
Status: Ready for Scheduling by Scott BerryAug 25, 12:00 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:9m
👷
▶
2
Status: Assigned Aug 25, 4:06 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician:Bernard Thompson
🗓️
▶
2
Status: Scheduled Aug 26, 8:14 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-09-05T17:00:00.000+0000
⚠️8.0 business days
⏱️
▶
2
2x Labor Added Sep 5, 1:10 PM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Bernard Thompson
From:Scheduled
To:Tech On Site
Duration in Previous:10d 4h
⏱️
Labor Added Sep 5, 1:31 PM
Type:Labor
Status:Open
Qty:0.5
✔️
Status: Completed by Bernard ThompsonSep 5, 1:43 PM
From:Tech On Site
To:Completed
Duration in Previous:28m
🏁
Status: Closed by Bernard ThompsonSep 5, 4:32 PM
From:Completed
To:Closed
Duration in Previous:2h 48m
⏳2.9 business days
💵
Status: Billing Review by Diane PattonSep 9, 4:33 PM
From:Closed
To:Billing Review
Duration in Previous:4d 0h
🚨16.9 business days
📄
Status: Ready to Bill by Scott BerryOct 1, 12:03 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:21d 19h
🚨30.0 business days
💵
Status: Billing Review by Yecenia CamposNov 13, 4:19 PM
From:Ready to Bill
To:Billing Review
Duration in Previous:43d 5h
🚨24.0 business days
📄
Status: Ready to Bill by Scott BerryDec 18, 2:07 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:34d 21h
🚨11.0 business days
📨
Status: Invoice Pending by Yecenia CamposJan 5, 6:11 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:18d 4h
💰
▶
2
Status: Invoiced Jan 5, 6:19 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-250535
Bottlenecks
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.9 business hours
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Billing Review
Duration: 16.4 business days (threshold: 2.0 business days)
Exceeded by 14.4 business days
Ready to Bill
Duration: 30.0 business days (threshold: 1.0 business days)
Exceeded by 29.0 business days
Billing Review
Duration: 23.3 business days (threshold: 2.0 business days)
Exceeded by 21.3 business days
Ready to Bill
Duration: 10.6 business days (threshold: 1.0 business days)