📍 Honeywell International Inc — 375 N Lake St, Boyne City MI, 49712
Aug 25, 2025 → Sep 11, 2025
✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (8 biz days late)
Active: 13 biz days
🕐 Clock stopped: Completed (Sep 12, 2025)
▶ Clock Running
Status: Created
Aug 25 → Aug 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Assigned
Aug 25 → Sep 12, 2025
13 business days (counted)
Running total: 13 of ? biz days used
Created: Aug 25, 2025Completed: Sep 12, 2025
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Aug 25 → Aug 25
Created
▶ Running
0
0
Aug 25 → Sep 12
Assigned
▶ Running
13
13
Dispatch0.0d
Coordinators13.8d
Field Work0.0d
Billing1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
13.8 days
Over SLA
Field Work
0.0 days
Billing
1.0 days
Created: Aug 25, 2025
Due: Sep 25, 2025
Completed: Sep 11, 2025 (14 days early)
📅
12.9 daysTotal Age
⏱️
13.8d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
13.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 191 days old
🚨
Primary Delay13.8 days stuck in "Assigned"
⏱️
Total Delay13.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
13.8d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Perform Bench Overhaul: Evaluated, unit has a bad turbo pump.
9/11/2025 Started tear down unit. Clean vacuum system, replace all O-ring, plunger seal,
internal leak valve, internal calibrated leak, clean inside spectrometer, installed hot source, filament kit, metal gasket, retorque spec-tube header, started up unit, perform fine test procedure, record parameter, chart record MDL/Helium stability. Unit leak check ok shut off
unit, pack it up, ship unit back to customer.
🔍Technician Findings
bad turbo pump
⚠️Problem Description
Note
20.08.2025 14:50:03 WF-BATCH
Agent: PIERCEB Timestamp: 2025-08-20 13:49:47
Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004262.
Salesperson - Mike Wyant; mike.wyant@agilent.com; Mobile: 919-753-8802.
Turbo Pump reading 6000 rpm
📄Description
VS BR15 Bench Mount Leak Detector
📞Call Description
VPD Bench Overhaul Trade
Timeline
📋
Work Order Created Aug 25, 1:02 PM
Work Order:WO-01299400
Type:Overhaul
Priority:PSM
👷
▶
2
Technician Assigned Aug 25, 1:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:21m
🚨14.0 business days
🔩
▶
3
4x Parts Added Sep 12, 11:12 AM
4x Parts Added → Labor Added → Status: Completed
⏱️
Labor Added
Type:Labor
Status:Open
Qty:8
✔️
Status: Completed by Minh Huynh
From:Assigned
To:Completed
Duration in Previous:17d 21h
🏁
Status: Closed by Minh HuynhSep 12, 11:25 AM
From:Completed
To:Closed
Duration in Previous:9m
⏳1.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARASep 14, 3:34 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 4h
📨
Status: Invoice Pending by Hannah ShawSep 15, 12:58 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:21h 24m
💰
Status: Invoiced by Hannah ShawSep 15, 1:06 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:7m
⏳3.0 business days
🧾
Invoice Created Sep 17, 9:24 PM
Invoice Number:SM-240959
Bottlenecks
Assigned
Duration: 13.8 business days (threshold: 4.0 business hours)