📍 Bon Secours Memorial Regional Medic — 8260 Atlee Road, Mechanicsville VA, 23116
Aug 25, 2025 → Nov 11, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (281 biz days early)
Active: 54 biz days
🕐 Clock stopped: Completed (Nov 12, 2025)
▶ Clock Running
Status: Created
Aug 25 → Aug 27, 2025
2 business days (counted)
Running total: 2 of ? biz days used
42d
▶ Clock Running
Status: Scheduled
Aug 27 → Oct 28, 2025
42 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Entered
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 44 of ? biz days used
9d
▶ Clock Running
Status: On Hold
Oct 28 → Nov 10, 2025
9 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 10 → Nov 11, 2025
0 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 11 → Nov 12, 2025
1 business day (counted)
Running total: 54 of ? biz days used
Created: Aug 25, 2025Completed: Nov 12, 2025
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Aug 25 → Aug 27
Created
▶ Running
2
2
Aug 27 → Oct 28
Scheduled
▶ Running
42
44
Oct 28 → Oct 28
Entered
▶ Running
0
44
Oct 28 → Nov 10
On Hold
▶ Running
9
53
Nov 10 → Nov 10
Assigned
▶ Running
0
53
Nov 10 → Nov 11
Scheduled
▶ Running
0
53
Nov 11 → Nov 12
Tech On Site
▶ Running
1
54
Dispatch2.7d
Holding10.0d (excluded)
Coordinators44.0d
Field Work0.1d
✓ SLA Met
Dispatch
2.7 days
Over SLA
Holding(excluded from total)
10.0 days
Coordinators
44.0 days
Over SLA
Field Work
0.1 days
Created: Aug 25, 2025
Due: Dec 31, 2026
Completed: Nov 12, 2025 (414 days early)
📅
53.8 daysTotal Age
⏱️
43.0d in ScheduledLongest Stage
🔄
7 transitionsStatus Changes
⚠️
43.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 191 days old
🚨
Primary Delay43.0 days stuck in "Scheduled"
⏱️
Total Delay43.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.7d / 0.5d SLA
Scheduled
44.0d / 2.0d SLA
On Hold
10.0d
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/12/2025 SRobinson- Created follow up WO for the remaining. (WO-01314734)
11/10/2025 Cever dispatching to FSE per Fady for Nov 11th
10/28/2025 Cever placing work orders on hold Site is unable to locate the 2 devices needing repaired
10/16/2025 MHamersley - Planner working w/POC to schedule per device & FSE availability
08/25/2025 SRobinson- Created followup WO for the remaining. (Old WO-01295020) -No follow up notes -
-Previous notes -
07/31/2025 MNewman - WO created for Joe to return to complete
🔧Work Performed
Began FCO pre-tests as per FCO86600081B, FiO2 test passed. During System Test, System Leak Test initially failed as the syringe could not achieve high enough pressure. Restarted the System Test and the DUT disconnected from laptop/SD&T Tool. This happened 3 more times after restarting. I need to return and re-run the tests with a new USB cable.