Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01299447 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Aug 25, 2025 → Sep 19, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 2, 2025
✗ SLA Missed (1 biz days late)
Active: 6 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 3, 2025)
SLA Target
▶ Clock Running
Status: Created
Aug 25 → Aug 25, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 25 → Aug 25, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
4d
▶ Clock Running
Status: Assigned
Aug 25 → Aug 29, 2025
4 business days (counted)
Running total: 4 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 4 of 5 biz days used
2d
▶ Clock Running
Status: Scheduled
Aug 29 → Sep 3, 2025
2 business days (counted)
Running total: 6 of 5 biz days used
Created: Aug 25, 2025 Completed: Sep 3, 2025
Business Days Used 6 / 5
0 5d budget +1d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 25 → Aug 25 Created ▶ Running 0 0 / 5
Aug 25 → Aug 25 Ready for Scheduling ▶ Running 0 0 / 5
Aug 25 → Aug 29 Assigned ▶ Running 4 4 / 5
Aug 29 → Aug 29 Tech On Site ▶ Running 0 4 / 5
Aug 29 → Sep 3 Scheduled ▶ Running 2 6 / 5
Dispatch 0.0d
Coordinators 6.6d
Field Work 13.0d
Billing 9.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.6 days
Over SLA
Field Work
13.0 days
Over SLA
Billing
9.5 days
Over SLA
Created: Aug 25, 2025 Due: Sep 2, 2025 Completed: Sep 19, 2025 (16 days late)
📅
18.7 days Total Age
⏱️
13.0d in Completed Longest Stage
🔄
9 transitions Status Changes
⚠️
23.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 191 days old
🚨
Primary Delay 13.0 days stuck in "Completed"
⏱️
Total Delay 23.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
4.5d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Scheduled
1.9d / 2.0d SLA
Completed
13.0d / 1.0d SLA
Closed
0.3d / 1.0d SLA
Billing Review
9.5d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9.19.25 waiting for PO

19sep2025 closing work order per supervisor Biomed is still working on POs, will have to wait to bill until PO received 29aug2025 fjackson awaiting PO 28aug2025 fjackson work complete/ Po sent

🔧 Work Performed
28aug2025 fjackson replaced batteries and verified operating
🔍 Technician Findings
2 year battery replacement
⚠️ Problem Description
Requested by Robert Jackson: PO request for 2 year battery replacement
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
▶
2 Work Order Created Aug 25, 2:47 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Technician Assigned Aug 25, 3:36 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 44m
⚠️ 5.0 business days
🔧
▶
4 Status: Tech On Site Aug 29, 1:26 PM
Status: Tech On Site → Labor Added → Status: Scheduled → Dispatch Scheduled
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🗓️
Status: Scheduled by Robert Jackson
From: Tech On Site
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Robert Jackson
Scheduled For: 2025-09-02T16:00:00.000+0000
⏳ 2.0 business days
✔️
Status: Completed by Robert Jackson Sep 2, 8:54 PM
From: Scheduled
To: Completed
Duration in Previous: 4d 7h
🚨 13.4 business days
🔩
▶
2 Parts Added Sep 19, 1:50 PM
Parts Added → Status: Closed
🏁
Status: Closed by Robert Jackson
From: Completed
To: Closed
Duration in Previous: 16d 16h
💵
Status: Billing Review by Hannah Shaw Sep 19, 3:53 PM
From: Closed
To: Billing Review
Duration in Previous: 2h 2m
🚨 10.0 business days
📄
▶
2 Status: Ready to Bill Oct 2, 3:21 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Oct 3, 10:58 AM
Invoice Number: SM-242656

Bottlenecks

Assigned
Duration: 4.5 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business days
Completed
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
Billing Review
Duration: 9.5 business days (threshold: 2.0 business days)
Exceeded by 7.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
Sep 2, 12:00 PM
Created
Aug 25, 2:47 PM
Invoice #
SM-242656

Work Details (2)

Name Type Status Qty Amount Date
WL-02920101 Labor Open 1 $95.00 Aug 29, 1:27 PM
WL-02942538 Parts Open 2 $127.77 Sep 19, 1:50 PM

Details