11/4/25 CDempsey- requesting help with parts order.
10/15/25 CDempsey- Kevin states it won't allow him to receive the parts.
10/13/25 CDempsey- Contacting Kevin. Job appears to be done, however missing billing info.
9/24 KKelch Sharon called me back to reschedule for 9/26 between 12 and 1 pm. Customer confirmed. Come to the back door bc the front door will be locked, there's a buzzard to ring and then they will let you in.
9/23 KKelch called Sharon to reschedule for 9/26 between 12 and 1 pm. Left VM.
9/24/25 - NFloyd: This station is due for delivery to the site on THURSDAY, 9/25
Higi has requested installation date of FRIDAY, 9/26
9/23 KKelch called Sharon to schedule for tomorrow between 12 and 1 pm. Customer confirmed.
9/23/2025 CRamen it scheduling chat DCarvalho and LYoder are determining best options but perhaps Kevin Cox
Ready Date 9/11/2025 BA
🔧Work Performed
Install completed
🔍Technician Findings
No issues found
⚠️Problem Description
Special Instructions: back up: Geneva Powell work 217-523-2269
This will require Aetna branded panels
Tech needs to call contact Sharon Brown work 217-523-2269 to schedule on-site visit, must speak with contact to schedule. Tech will need a wireless keyboard.
Special Instructions: back up: Geneva Powell work 217-523-2269
Tech needs to call contact Sharon Brown work 217-523-2269 to schedule on-site visit, must speak with contact to schedule. Tech will need a wireless keyboard.
Special Instructions: back up: Geneva Powell work 217-523-2269
Tech needs to call contact Sharon Brown work 217-523-2269 to schedule on-site visit, must speak with contact to schedule. Tech will need a wireless keyboard.
Ship Date:
Delivery Date: 9/18/2025
Installation Date: 9/19/2025
Pre-Site Survey Needed
No
Kiosk requires BC4k Installed
No
Preferred Installation Date
Model of Kiosk
Alternate Configuration Station
Preferred Installation Day Warning
None
How will higi connect to the internet
Wifi
Set Installation Date
9/19/2025
Target Go Date:
Days delivery is possible:
THURS
SSID (Wifi Network Name):
CBCI-2F5B
Time location is open (from)
10am
Security Type
WPA2
Time location is open (to)
4pm
Security Key (Network Password)
berry1693harbor
Is there a loading dock
No
Ethernet port avail next to power outlet
Location of loading dock
IP Address
Credentials/passes needed to gain entry
No
Subnet Mask
Additional forms needed for delivery
No
Default Gateway
If yes, please specify
Primary DNS
Appt needed to install the unit
Yes
Secondary DNS
Who should be contacted for the install
Sharon Brown work 217-523-2269
Additional Info or special requirements
back up: Geneva Powell work 217-523-2269
Tech needs to call contact Sharon Brown work 217-523-2269 to schedule on-site visit, must speak with contact to schedule. Tech will need a wireless keyboard.
Location the unit should be installed at
Lower level common room
What floor will the unit be installed on
Basement
Is there a freight elevator
Yes
Is there a power outlet at install loc?
Yes
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
📄Description
Higi Alternate Configuration Station WiFi
📞
Call
Completed Sep 26, 2025
Hello,
The kiosk is installed and working as expected.
Kumler Outreach Ministries - Aetna
Q9061-25010010
107083
Session End
107083
Info
09/26/2025 11:07:37 am -07:00
Cycle
ScaimeLoadCell
107083
Info
Merge.KioskPlatform.Components.WeightScale.ScaimeLoadCell
09/26/2025 11:06:57 am -07:00
Cycle
AandDMedicalBp
107083
Info
Merge.KioskPlatform.Components.BloodPressure.AandDMedicalBp
09/26/2025 11:05:26 am -07:00
Session Start
PERIPHERALS
Component
Manufacturer
📋
Inbound from +12175232269
Completed Sep 24, 2025
9/24 KKelch Sharon called me back to reschedule for 9/26 between 12 and 1 pm. Customer confirmed. Come to the back door bc the front door will be locked, there's a buzzard to ring and then they will let you in.
📋
Outbound to +12175232269
Completed Sep 23, 2025
9/23 KKelch called Sharon to reschedule for 9/26 between 12 and 1 pm. Left VM.
📋
Outbound to +12175232269
Completed Sep 23, 2025
9/23 KKelch called Sharon to schedule for tomorrow between 12 and 1 pm. Customer confirmed.
Aug 26, 2025 1:03pm
@Sherry Reich Changing due date to 9/18, per the client form.
Sep 23, 2025 9:18am
@Nicole Floyd Does this have an updated delivery date?
Sep 23, 2025 4:44pm
from Page:
Here is the new BOL for Aetna- Kumler Outreach Ministries, for pick up at Emsar 9/22, delivery 9/25, Emsar to install 9/26
Sep 23, 2025 4:47pm
@Kaitlyn Kelch Heads up: This station is due for delivery to the site on THURSDAY, 9/25
Higi has requested installation date of FRIDAY, 9/26
@Stephanie Ramen @David Carvalho
Nov 5, 2025 11:00am
@Kevin Cox do you happen to take picture showing the SN# and screenshot after you login? If so, please attach .
Work Order: WO-01299495
Account: HIGI LLC
Customer Case Number:
Location: Kumler Outreach Ministries
Address: 303 North Grand Ave. East, Springfield, IL 62702
Manufacturer:
Model #: AC-ZT2776-WIFI
Serial #: Q9061-25010010
Contact Name: Sharon Brown
Contact Phone: 217-523-2269
Contact Email:
Due D